{"text_format":"1","workbook":"xlsx","n_sheets":5,"sheets":["User_Stories","Use Cases","SADLS Business Capability Model","SADLS Users","DMV Staff Pos Codes"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":3,"defined_names":5,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"User_Stories","index":0,"n_rows":787,"n_cols":10,"rows_kept":787,"cut":false,"hidden":false,"merged":[]}
["NEW User Story ID","COMMENTS","AS A <type of user>","I WANT TO <perform some task>","SO THAT I CAN <achieve some goal>","Level 1 BCM","Level 2 BCM ","Level 3 BCM ","BCM Level 1-2-3","Capability Model Definition"]
[1," ","Examiner - Any","Set up a new customer record","Record data regarding customer contact information to associate all of a customer's  DMV transactions - Process A","Manage Customer Records","Create New Record","Capture Contact Information",{"$f":"TRIM(CONCATENATE(F2,\"-\",G2,\"-\",H2))","v":"Manage Customer Records-Create New Record-Capture Contact Information"},{"$f":"VLOOKUP(I2,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"To create a new record DMV must collect standard contact information regarding the contact such as primary/secondary address, phone, email.  "}]
[{"$f":"A2+1","v":2},null,"Adjudication Officer","Set up a new customer record","Record data regarding customer contact information to associate all of a customer's  DMV transactions - Process B","Manage Customer Records","Create New Record","Capture Contact Information",{"$f":"TRIM(CONCATENATE(F3,\"-\",G3,\"-\",H3))","v":"Manage Customer Records-Create New Record-Capture Contact Information"},{"$f":"VLOOKUP(I3,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"To create a new record DMV must collect standard contact information regarding the contact such as primary/secondary address, phone, email.  "}]
[{"$f":"A3+1","v":3},null,"Examiner - Any","Collect customer's personal information ","Record information regarding a customer's personal characteristics such as height, hair color, weight, etc. so DMV can distinguish individual customers.","Manage Customer Records","Create New Record","Capture Personal Information ",{"$f":"TRIM(CONCATENATE(F4,\"-\",G4,\"-\",H4))","v":"Manage Customer Records-Create New Record-Capture Personal Information"},{"$f":"VLOOKUP(I4,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"To create a new record DMV must collect personal information regarding the contact such as height, hair color, etc. "}]
[4,null,"Examiner - Any","Validate customer information","Confirm the authenticity, accuracy and completeness of customer record information provided by the customer or external sources.","Manage Customer Records","Validate Customer Information","Confirm Accuracy of Customer Information ","Manage Customer Records-Validate Customer Information-Confirm Accuracy of Customer Information",{"$f":"VLOOKUP(I5,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Confirm that the information entered into the system (regardless of who it was entered by) was typed accurately and meets DMV entry standards "}]
[5,null,"Central Issuance Verification","Record Legal Presence documentation submitted to the Examiner to verify legal presence ","Verify the information using the SAVE interface","Manage Customer Records","Validate Customer Information","Confirm Accuracy of Customer Information ","Manage Customer Records-Validate Customer Information-Confirm Accuracy of Customer Information",{"$f":"VLOOKUP(I6,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Confirm that the information entered into the system (regardless of who it was entered by) was typed accurately and meets DMV entry standards "}]
[6,null,"Traffic Records","Add any missing information and update crash reports ","Provide correct crash report information ","Manage Customer Records","Validate Customer Information","Confirm Accuracy of Customer Information ","Manage Customer Records-Validate Customer Information-Confirm Accuracy of Customer Information",{"$f":"VLOOKUP(I7,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Confirm that the information entered into the system (regardless of who it was entered by) was typed accurately and meets DMV entry standards "}]
[7,null,"Central Issuance Verification","Verify the documentation given to the Examiner for legal presence via interface with SAVE","Either Print the approval and renew the TDC/TIC or disapprove the issuance ","Manage Customer Records","Validate Customer Information","Confirm Accuracy of Customer Information ","Manage Customer Records-Validate Customer Information-Confirm Accuracy of Customer Information",{"$f":"VLOOKUP(I8,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Confirm that the information entered into the system (regardless of who it was entered by) was typed accurately and meets DMV entry standards "}]
[8,null,"Examiner - Any","Review customer documentation","Verify the customer information was entered correctly ","Manage Customer Records","Validate Customer Information","Review Documentation for Authenticity ","Manage Customer Records-Validate Customer Information-Review Documentation for Authenticity",{"$f":"VLOOKUP(I9,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review Documentation to verify that Customer information into the system was entered properly and accurately. "}]
[9,null,"System","Conduct quality assurance check of customer records","Ensure customer addresses are entered correctly","Manage Customer Records","Validate Customer Information","Conduct External Checks ","Manage Customer Records-Validate Customer Information-Conduct External Checks",{"$f":"VLOOKUP(I10,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct any automated checks available to ensure information is entered correctly and accurately (e.g., Address validation, SSN, Validation of Lawful Status,  and formatted properly) "}]
[10,null,"System","Conduct quality assurance check of customer records","Ensure customer SSNs are entered correctly","Manage Customer Records","Validate Customer Information","Conduct External Checks ","Manage Customer Records-Validate Customer Information-Conduct External Checks",{"$f":"VLOOKUP(I11,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct any automated checks available to ensure information is entered correctly and accurately (e.g., Address validation, SSN, Validation of Lawful Status,  and formatted properly) "}]
[11,null,"System","Conduct quality assurance check of customer records","Ensure customer validation of lawful status","Manage Customer Records","Validate Customer Information","Conduct External Checks ","Manage Customer Records-Validate Customer Information-Conduct External Checks",{"$f":"VLOOKUP(I12,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct any automated checks available to ensure information is entered correctly and accurately (e.g., Address validation, SSN, Validation of Lawful Status,  and formatted properly) "}]
[12,null,"System","Conduct quality assurance check of customer records","Ensure customer information is entered correctly and formatted properly.","Manage Customer Records","Validate Customer Information","Conduct External Checks ","Manage Customer Records-Validate Customer Information-Conduct External Checks",{"$f":"VLOOKUP(I13,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct any automated checks available to ensure information is entered correctly and accurately (e.g., Address validation, SSN, Validation of Lawful Status,  and formatted properly) "}]
[13,null,"Examiner - Any","Initiate a customer merge request","Flag/Identify records that should be placed on the merge report and researched further","Manage Customer Records","Manage Duplicate Records","Identify Duplicate Record","Manage Customer Records-Manage Duplicate Records-Identify Duplicate Record",{"$f":"VLOOKUP(I14,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Run standard reports using name, address, birthdate and other identifying information in the system to find and eliminate a duplicate record "}]
[14,null,"System","Generate Merge Report","Generate a list of records that an adjudication officer should evaluate for potentially merging","Manage Customer Records","Manage Duplicate Records","Identify Duplicate Record","Manage Customer Records-Manage Duplicate Records-Identify Duplicate Record",{"$f":"VLOOKUP(I15,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Run standard reports using name, address, birthdate and other identifying information in the system to find and eliminate a duplicate record "}]
[15,null,"Adjudication Officer","Review the merge report that was generated for me ","Identify source and target records prior to merging records","Manage Customer Records","Manage Duplicate Records","Identify Target Record","Manage Customer Records-Manage Duplicate Records-Identify Target Record",{"$f":"VLOOKUP(I16,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Run standard search or process  to find target record where information should be consolidated "}]
[16,null,"Adjudication Officer","Review the merge report that was generated for me ","Merge records that have been determined to be the same person ","Manage Customer Records","Manage Duplicate Records","Merge Records","Manage Customer Records-Manage Duplicate Records-Merge Records",{"$f":"VLOOKUP(I17,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Merge information from duplicate record to target record based on business rules and user action. (When merge is completed the record is removed from the system) "}]
[17,null,"System","Merge records that have been determined to be one and same person ","Review and correct the records as mandated by law ","Manage Customer Records","Manage Duplicate Records","Merge Records","Manage Customer Records-Manage Duplicate Records-Merge Records",{"$f":"VLOOKUP(I18,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Merge information from duplicate record to target record based on business rules and user action. (When merge is completed the record is removed from the system) "}]
[18,null,"System","Inactivate the Source Record","Remove the SADLS record from the SADLS User Interface but keep record intact on the back-end","Manage Customer Records","Manage Duplicate Records","Inactivate Duplicate Record","Manage Customer Records-Manage Duplicate Records-Inactivate Duplicate Record",{"$f":"VLOOKUP(I19,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Inactivate or remove the duplicate record after merge is completed. Once the record is removed it should no longer be searchable using a standard user search screen. "}]
[19,null,"Adjudication Officer","Add a Stop Issuance to the record ","Assure a DL will not be issued during the time the driving record is being corrected ","Manage Credentials","Disable Record","Block Record","Manage Credentials-Disable Record-Block Record",{"$f":"VLOOKUP(I20,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. "}]
[20,null,"Adjudication Officer","Review Merge Indicators ","Determine if records can be merged or should be transferred ","Manage Customer Records","Manage Duplicate Records","Merge Records","Manage Customer Records-Manage Duplicate Records-Merge Records",{"$f":"VLOOKUP(I21,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Merge information from duplicate record to target record based on business rules and user action. (When merge is completed the record is removed from the system) "}]
[21,null,"Adjudication Officer","Transfer convictions, suspensions, issuance data, etc that has been determined to belong to another individual and must be transferred to other record ","Review and correct the records as mandated by law ","Manage Customer Records","Manage Duplicate Records","Transfer Record Data","Manage Customer Records-Manage Duplicate Records-Transfer Record Data",{"$f":"VLOOKUP(I22,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Transferring certain record information from one record to another while keeping both records intact within the system"}]
[22,null,"Adjudication Officer","Access customer record","Place a stop issuance on the record data was transferred from","Manage Credentials","Disable Record","Block Record","Manage Credentials-Disable Record-Block Record",{"$f":"VLOOKUP(I23,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. "}]
[23,null,"Adjudication Officer","Access customer record","Add comments on primary and secondary records","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I24,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[24,null,"System","Transfer convictions, issuance data, etc that has been determined to belong to another individual and must be transferred to other record ","Review and correct the records as mandated by law ","Manage Customer Records","Manage Duplicate Records","Transfer Record Data","Manage Customer Records-Manage Duplicate Records-Transfer Record Data",{"$f":"VLOOKUP(I25,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Transferring certain record information from one record to another while keeping both records intact within the system"}]
[25,null,"Call Center","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I26,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[26,null,"Central Issuance Quality Assurance","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I27,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[27,null,"Crash Unit","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I28,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[28,null,"Data Capture Unit","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I29,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[29,null,"DMV - Raleigh","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I30,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[30,null,"DMV Medical Unit","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I31,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[31,null,"Examiner - Any","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I32,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[32,null,"Hearing Officer","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I33,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[33,null,"Ignition Interlock Unit","View customer record","Communicate and report on Contact, personal, driver, and other information in a correct manner","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I34,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[34,null,"Call Center","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I35,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[35,null,"Crash Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I36,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[36,null,"Data Capture Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I37,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[37,null,"DMV - Raleigh","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I38,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[38,null,"DMV Medical Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I39,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[39,null,"Examiner - Any","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I40,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[40,null,"Hearing Officer","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I41,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[41,null,"System Administrator","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I42,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[42,null,"Adjudication Officer","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I43,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[43,null,"Administrative Support Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I44,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[44,null,"CDL Med CERT","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I45,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[45,null,"CDL Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I46,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[46,null,"Central Issuance Quality Assurance","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I47,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[47,null,"Fraud Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I48,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[48,null,"Help Desk","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I49,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[49,null,"Ignition Interlock Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I50,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[50,null,"Safety & Responsibility Unit","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I51,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[51,null,"SR Hearing Officer","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I52,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[52,null,"School Bus and Traffic Safety","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I53,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[53,null,"System","Update Customer Record","Update contact, personal, driver, and other information based on information received","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I54,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[54,null,"Adjudication Officer","Access customer record","Select the conviction to be re-adjudicated","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I55,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[55,null,"Adjudication Officer","Access customer record","Confirm the deleted conviction is now reflecting a pending status for overnight batch run","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I56,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[56,null,"Adjudication Officer","Access customer record","Confirm the conviction was deleted","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I57,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[57,null,"Examiner - Any","Record Collection of Valid Social Security Card","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of Social Security Card","Verify Identities -Collect Customer Documents-Record Verification of Social Security Card",{"$f":"VLOOKUP(I58,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Proving the individual has a Social Security Number is a step in verifying identity. Collecting a Social Security Card is one document that will confirm. Alternate documents include a 1099 Tax Form, W-2 Form with name and Full SSN, Payroll record with name and FULL SSN, DD-214 (Not acceptable for Real ID), Social Security Document (Not Acceptable for Real ID), Military record reflecting SSN (Not acceptable for Real ID), or Medicaid or Medicare card reflecting SSN (Not acceptable for Real ID)"}]
[58,null,"Examiner - Any","Record Collection of Valid Passport","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of Valid Passport","Verify Identities -Collect Customer Documents-Record Verification of Valid Passport",{"$f":"VLOOKUP(I59,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting a valid and unexpired passport is acceptable to prove age and identity. (Acceptable for Real ID) "}]
[59,null,"Examiner - Any","Record Collection of Valid Unexpired Real ID","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of Valid Unexpired Real Id","Verify Identities -Collect Customer Documents-Record Verification of Valid Unexpired Real Id",{"$f":"VLOOKUP(I60,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting a valid and unexpired REAL ID is acceptable to prove age and identity. "}]
[60,null,"Examiner - Any","Record Collection of Motor Vehicle Drivers Card","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of Motor Vehicle Drivers Card","Verify Identities -Collect Customer Documents-Record Verification of Motor Vehicle Drivers Card",{"$f":"VLOOKUP(I61,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting a certified or non-certified NC Motor Vehicle Record or Certified Out of State Motor vehicle record is acceptable to prove age and identity but not acceptable for REAL ID. "}]
[61,null,"Examiner - Any","Record Verification of Certified Birth Certificate ","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of Certified Birth Certificate ","Verify Identities -Collect Customer Documents-Record Verification of Certified Birth Certificate",{"$f":"VLOOKUP(I62,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting a Birth Certificate meets the requirements proving age and identity and is acceptable for Real ID. "}]
[62,null,"Examiner - Any","Record Verification of U.S. Consular Report ","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of U.S. Consular Report ","Verify Identities -Collect Customer Documents-Record Verification of U.S. Consular Report",{"$f":"VLOOKUP(I63,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting a U.S. Consular Report meets the requirements proving age and identity and is acceptable for Real ID. "}]
[63,null,"Examiner - Any","Record Verficiation of North Carolina Limited Driving Privilege ","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of North Carolina Limited Driving Privilege ","Verify Identities -Collect Customer Documents-Record Verification of North Carolina Limited Driving Privilege",{"$f":"VLOOKUP(I64,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting a North Carolina Limited Driving privilege issued by a NC Court and not expired for more than one year can prove age and identity but is not acceptable for Real ID"}]
[64,null,"Examiner - Any","Record Verification of Other Documents Validating Identity","Use the recorded information later to determine how identity was verified","Verify Identities ","Collect Customer Documents","Record Verification of Other Documents Validating Identity ","Verify Identities -Collect Customer Documents-Record Verification of Other Documents Validating Identity",{"$f":"VLOOKUP(I65,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collecting other valid documents are acceptable to prove age and identity. (e.g., unexpired documents issued by the U.S. Dept of Homeland Security, U.S. Citizenship and Immigration Services) but are not acceptable for Real ID. "}]
[65,null,"System","Validate the address entered by the user ","Ensure the address is valid and complies with Post Office standards ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I66,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[66,null,"Examiner - Any","Override electronic validation of an address entered when the entire address is not found or can not be confirmed","Ensure that a correct address can be entered by the user. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I67,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[{"$f":"A67+1","v":67},null,"Adjudication Officer","Override electronic validation of an address entered when the entire address is not found or can not be confirmed","Ensure that a correct address can be entered by the user. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I68,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[68,null,"Ignition Interlock Unit","Override electronic validation of an address entered when the entire address is not found or can not be confirmed","Ensure that a correct address can be entered by the user. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I69,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[69,null,"Military Internet Unit","Override electronic validation of an address entered when the entire address is not found or can not be confirmed","Ensure that a correct address can be entered by the user. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I70,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[70,null,"Examiner - Any","Override electronic validation of part of an address (e.g., Zip Code)","Ensure that the correct address can still be entered when part of the address is validated incorrectly. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I71,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[71,null,"Adjudication Officer","Override electronic validation of part of an address (e.g., Zip Code)","Ensure that the correct address can still be entered when part of the address is validated incorrectly. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I72,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[72,null,"Ignition Interlock Unit","Override electronic validation of part of an address (e.g., Zip Code)","Ensure that the correct address can still be entered when part of the address is validated incorrectly. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I73,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[73,null,"Military Internet Unit","Override electronic validation of part of an address (e.g., Zip Code)","Ensure that the correct address can still be entered when part of the address is validated incorrectly. ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I74,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[74,null,"Central Issuance Quality Assurance","Update the record when the Driver's License issuance is returned as ‘undeliverable’ ","Update credential if possible and notify customer ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I75,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[75,null,"Central Issuance Quality Assurance","Review report of out of state customers who were not eligible to get the NC license recently issued ","Cancel the recent NC issuance  and notify the customer ","Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address",{"$f":"VLOOKUP(I76,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry"}]
[76,null,"Examiner - Any","Record that the Consular Report of Birth Abroad was received","Successfully transmit the information to United States Citizen and Immigration Services (USCIS) using the SAVE (Systematic Alient Verification for Entitlements) program interface","Verify Identities ","Validate Lawful Status","Validate Consular Report of Birth Abroad","Verify Identities -Validate Lawful Status-Validate Consular Report of Birth Abroad",{"$f":"VLOOKUP(I77,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Validate lawful status for those that are not US Citizens by reviewing a Consular Report of Birth Abroad. (Also valid for REAL ID)"}]
[77,null,"Examiner - Any","Record that a copy of the Permanent Resident Card was Received","Successfully transmit the information to USCIS using the SAVE (Systematic Alient Verification for Entitlements) program interface","Verify Identities ","Validate Lawful Status","Validate Permanent Resident Card","Verify Identities -Validate Lawful Status-Validate Permanent Resident Card",{"$f":"VLOOKUP(I78,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Validate lawful status for those that are not US Citizens by reviewing a valid, unexpired Permanent Resident Card. (Acceptable for REAL ID) "}]
[78,null,"Examiner - Any","Record that a copy of the Employment Authorization Document was received","Successfully transmit the information to USCIS using the SAVE (Systematic Alient Verification for Entitlements) program interface","Verify Identities","Validate Lawful Status","Validate  Employment Authorization Document","Verify Identities-Validate Lawful Status-Validate Employment Authorization Document",{"$f":"VLOOKUP(I79,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Validate lawful status for those that are not US Citizens by reviewing a valid active employment authorization document. (Acceptable for REAL ID) "}]
[79,null,"Examiner - Any","Record that other Acceptable documentation validating lawful status was received ","Successfully transmit the information to USCIS using the SAVE (Systematic Alient Verification for Entitlements) program interface","Verify Identities","Validate Lawful Status","Validate Other Acceptable Documentation ","Verify Identities-Validate Lawful Status-Validate Other Acceptable Documentation",{"$f":"VLOOKUP(I80,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Validate lawful status for those that are not US Citizens by reviewing other acceptable documentation such as a Valid unexpired foreign passport accompanied by a valid, unexpired U.S. visa and I-94 Arrival/Departure Record Report (Acceptable for REAL ID), Form N-550 or Form N-570 (Acceptable for REAL ID), Form N-560 or N-561 (Acceptable for REAL ID) \n\nThe following documents are accepted for lawful status but are not accepted from a standpoint of REAL ID: \nMachine Readable Immigrant Visa, Temporary I-551 stamp on I-94 or passport, I 327 Re-Entry Permit accompanied by supporting immigration documentation, I-94 Arrival/Departure Record, I-20 Certificate of Eligibility Student Status, DS-2019 Certificate of Eligibility for Exchange Visitor, I571 refugee travel document, I797 Notice of Action Receipt notice, etc."}]
[80,null,"System","Utilize the S2S verification check made available by AAMVA","Verify whether an individual has a Driver's License or Identification Card in a participating State","Verify Identities","Conduct External Checks","Conduct AAMVA S2S Check","Verify Identities-Conduct External Checks-Conduct AAMVA S2S Check",{"$f":"VLOOKUP(I81,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct external “State 2 State” and AAMVA checks to verify identity.   "}]
[81,null,"System","Check the NDR State of Record ","Assess an individual's driver information, status and history ","Verify Identities","Conduct External Checks","Conduct NDR - State of Record Check","Verify Identities-Conduct External Checks-Conduct NDR - State of Record Check",{"$f":"VLOOKUP(I82,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct NDR State of Record check to verify identity "}]
[82,null,"System","Interface wit the NC-Administrative Office ","Update Customer Accounts with the appropriate judgement information","Verify Identities","Conduct External Checks","Conduct AOC/Criminal Record Check","Verify Identities-Conduct External Checks-Conduct AOC/Criminal Record Check",{"$f":"VLOOKUP(I83,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with the Administrative Office of the Courts and successfully check the account holder's criminal record history "}]
[83,null,"System","Interface with the Alien Verification (SAVE) system  ","Validate user information and ensure an individual is lawfully present ","Verify Identities","Conduct External Checks","Conduct SAVE/Alien Verification Check","Verify Identities-Conduct External Checks-Conduct SAVE/Alien Verification Check",{"$f":"VLOOKUP(I84,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with SAVE (Alien Verification) System "}]
[84,null,"System","Interface with the National Sex Offender Registry","Record Sex Offender Status within SADLS ","Verify Identities","Conduct External Checks","Conduct Checks of National Sex Offender Registry","Verify Identities-Conduct External Checks-Conduct Checks of National Sex Offender Registry",{"$f":"VLOOKUP(I85,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with the National Sex Offender Registry "}]
[85,null,"System","Interface with the Commercial Driver's License Information System (CDLIS)  ","Record current information about the Commercial Driver that may be stored in the AAMVA database. ","Verify Identities","Conduct External Checks","Conduct AAMVA CDLIS Check","Verify Identities-Conduct External Checks-Conduct AAMVA CDLIS Check",{"$f":"VLOOKUP(I86,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with CDLIS "}]
[86,null,"System","Interface with the Social Security Administration  ","Verify that the Social Security Number provided by the individual is a valid number ","Verify Identities","Conduct External Checks","Conduct SSN Check","Verify Identities-Conduct External Checks-Conduct SSN Check",{"$f":"VLOOKUP(I87,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with Social Security Administration to determine if the Social Security number the individual is valid. "}]
[87,null,"System","Interface with the National Driver Registry (NDR) Problem Driver Pointer System (PDPS) ","Gather and exchange the most up to date driver record information in the entire United States. ","Verify Identities","Conduct External Checks","Conduct AAMVA PDPS Check","Verify Identities-Conduct External Checks-Conduct AAMVA PDPS Check",{"$f":"VLOOKUP(I88,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with PDPS "}]
[88,null,"System","Transmit Information to USCIS via the SAVE interface ","Determine that an individual has lawful status ","Verify Identities","Conduct External Checks","Conduct USCIS Check","Verify Identities-Conduct External Checks-Conduct USCIS Check",{"$f":"VLOOKUP(I89,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with the United States Citizenship and Immigration Services Agency"}]
[89,null,"Central Issuance Verification","Record results from SAVE Interface manually in SADLS ","Utilize validation from SAVE for subsequent validations","Verify Identities","Conduct External Checks","Conduct USCIS Check","Verify Identities-Conduct External Checks-Conduct USCIS Check",{"$f":"VLOOKUP(I90,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with the United States Citizenship and Immigration Services Agency"}]
[90,null,"System","Conduct web services call to AAMVA's Commercial Skills Test Information Management System (CSTIMS)","Ensure that an individual has successfully completed and passed all tests necessary to receive/renew a commercial drivers license. ","Validate Operator Qualifications","Administer Vision Test","Receive CTIMS Scores for CDL Applicants","Validate Operator Qualifications-Administer Vision Test-Receive CTIMS Scores for CDL Applicants",{"$f":"VLOOKUP(I91,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive CTIMS scores from vendor that conducts Commercial Driver testing. "}]
[91,null,"Examiner - Any","View scores that were received electronically from CSTIMS","Ensure that an individual has successfully completed and passed all tests necessary to receive/renew a commercial drivers license. ","Validate Operator Qualifications","Administer Vision Test","Receive CTIMS Scores for CDL Applicants","Validate Operator Qualifications-Administer Vision Test-Receive CTIMS Scores for CDL Applicants",{"$f":"VLOOKUP(I92,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive CTIMS scores from vendor that conducts Commercial Driver testing. "}]
[92,null,"System","Interface with ATS","Ensure that knowledge test results are received","Validate Operator Qualifications","Administer Knowledge Test","Receive Knowledge Test Results from Vendor","Validate Operator Qualifications-Administer Knowledge Test-Receive Knowledge Test Results from Vendor",{"$f":"VLOOKUP(I93,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Successfully receive via interface the knowledge test results from vendor. "}]
[93,null,"Examiner - Any","View knowledge Test Results that were electronically received from ATS","Ensure that the user has successfully completed all required knowledge tests in a successful way. ","Validate Operator Qualifications","Administer Knowledge Test","Receive Knowledge Test Results from Vendor","Validate Operator Qualifications-Administer Knowledge Test-Receive Knowledge Test Results from Vendor",{"$f":"VLOOKUP(I94,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Successfully receive via interface the knowledge test results from vendor. "}]
[94,null,"Examiner - Any","View knowledge Test Results that were electronically received from ATS","Communicate any deficiencies that are still outstanding with regard to the knowledge tests. ","Validate Operator Qualifications","Administer Knowledge Test","Receive Knowledge Test Results from Vendor","Validate Operator Qualifications-Administer Knowledge Test-Receive Knowledge Test Results from Vendor",{"$f":"VLOOKUP(I95,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Successfully receive via interface the knowledge test results from vendor. "}]
[95,null,"Examiner - Any","Manually record and manage knowledge test results ","Ensure accurate results are recorded for records that were not electronically received or that were received in error. ","Validate Operator Qualifications","Administer Knowledge Test","Record Knowledge Test Results","Validate Operator Qualifications-Administer Knowledge Test-Record Knowledge Test Results",{"$f":"VLOOKUP(I96,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to manually record knowledge test results. "}]
[96,null,"Examiner - Any","Enter Driving log results","To confirm the user has completed all requirements to graduate to the next license level. ","Validate Operator Qualifications","Manage Graduated Licenses","Record Receipt of Driver Eligibility Certificate","Validate Operator Qualifications-Manage Graduated Licenses-Record Receipt of Driver Eligibility Certificate",{"$f":"VLOOKUP(I97,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Recording the receipt of a Graduated License Driver's eligibility Certificate"}]
[97,null,"System","Check convictions and infractions have been recorded electronically","To confirm an individual is eligible to transition to the next graduated license.  ","Validate Operator Qualifications","Manage Graduated Licenses","Document Driving Log Results","Validate Operator Qualifications-Manage Graduated Licenses-Document Driving Log Results",{"$f":"VLOOKUP(I98,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Documenting driving log results received by individual in the graduated license program "}]
[98,null,"Examiner - Any","Record Receipt of Driver Eligibility Certificate ","Validate the information later ","Validate Operator Qualifications","Manage Graduated Licenses","Check Convictions/Infractions","Validate Operator Qualifications-Manage Graduated Licenses-Check Convictions/Infractions",{"$f":"VLOOKUP(I99,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Ensuring individual does not have any convictions or infractions that would prevent them from graduating to the next license level "}]
[99,null,"Examiner - Any","Record permit status changes in SADLS ","Print correct information on the license ","Validate Operator Qualifications","Manage Graduated Licenses","Update Permit Status Changes","Validate Operator Qualifications-Manage Graduated Licenses-Update Permit Status Changes",{"$f":"VLOOKUP(I100,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Modification of Permit Status, transitioning from one level to the next (or vice versa) "}]
[100,null,"Examiner - Any","Record results and information regarding Driver Skills Tests","Determine eligibility for a  license or timing of a retest. ","Validate Operator Qualifications","Administer Driving Skills Test","Record Driver Skills Test Results","Validate Operator Qualifications-Administer Driving Skills Test-Record Driver Skills Test Results",{"$f":"VLOOKUP(I101,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Recording the results of a driver's skills test. "}]
[101,null,"Examiner - Any","Record traffic sign test results that were conducted in a DMV office","Determine eligibility for a Drivers license ","Validate Operator Qualifications","Administer Traffic Signs Test","Record Traffic Signs Test Results","Validate Operator Qualifications-Administer Traffic Signs Test-Record Traffic Signs Test Results",{"$f":"VLOOKUP(I102,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to manually record Traffic Signs Test Results "}]
[102,null,"DMV Medical Unit","Enter medical information into SADLS manually ","Maintain a proper history of medical restrictions that may need to be placed on a license.  ","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I103,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[103,null,"System","Receive interlock reports ","Store, categorize and review all paper, mail, and online documents and records related to driver services for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I104,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[104,null,"Examiner - Any","Enter medical information into SADLS manually ","Maintain a proper history of medical restrictions that may need to be placed on a license.  ","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I105,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[105,null,"DMV Medical Unit","Enter Medical Restrictions against a license ","Record all applicable restrictions based on customer medical conditions. ","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I106,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[106,null,"Examiner - Any","Enter Medical Restrictions against a license ","Record all applicable restrictions based on customer medical conditions. ","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I107,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[107,null,"System","Print a list of third party testers by district","Provide the CDL Unit information to help schedule third party tester audits","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Maintain List ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Maintain List",{"$f":"VLOOKUP(I108,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Maintaining an accurate list of Third Party CDL Examiners"}]
[108,null,"CDL Unit","Record audit date, comments, and audit results","Set the next audit due date","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Manage Audit ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Manage Audit",{"$f":"VLOOKUP(I109,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Manage Schedule and Tracking of Audit Results "}]
[109,null,"CDL Unit","Enter Third Party Examiner's name, TPE #, and date of certification into SADLS","Issue a certificate","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Manage Audit ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Manage Audit",{"$f":"VLOOKUP(I110,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Manage Schedule and Tracking of Audit Results "}]
[110,null,"CDL Unit","Enter name, TPT ID, and TPE number into SADLS","Create a new Third Party Examiner record","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Manage Audit ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Manage Audit",{"$f":"VLOOKUP(I111,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Manage Schedule and Tracking of Audit Results "}]
[111,null,"System","Generate a list of audits to be conducted","Know which audits are past due and which audits are due within 90 days","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Manage Audit ",{"$f":"TRIM(CONCATENATE(F112,\"-\",G112,\"-\",H112))","v":"Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Manage Audit"},{"$f":"VLOOKUP(I112,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Manage Schedule and Tracking of Audit Results "}]
[112,null,"CDL Unit","Enter name and business (organization) details into SADLS ","Create a new Third Party Testing Program ","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Maintain List ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Maintain List",{"$f":"VLOOKUP(I113,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Maintaining an accurate list of Third Party CDL Examiners"}]
[113,null,"CDL Unit","Access the Third Party Examiner or program record ","remove or update the certifiation for each in SADLS ","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Maintain List ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Maintain List",{"$f":"VLOOKUP(I114,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Maintaining an accurate list of Third Party CDL Examiners"}]
[114,null,"CDL Unit","Enter audit results in SADLS","Clear the past due audit report and schedule the next audit","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Manage Audit ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Manage Audit",{"$f":"VLOOKUP(I115,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Manage Schedule and Tracking of Audit Results "}]
[115,null,"System","Verify the electronic communication and checks were completed ","Ensure agency rules and procedures were complied with when establishing the credential record. ","Manage Credentials","Establish Credentials","Check Status ","Manage Credentials-Establish Credentials-Check Status",{"$f":"VLOOKUP(I116,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"If the individual has an existing record, SADLS automatically checks the status of the record to ensure compliance with agency rules procedures. "}]
[116,null,"Call Center","View customer records","Provide customer with advice on having the correct documents","Manage Credentials","Establish Credentials","Check Status ","Manage Credentials-Establish Credentials-Check Status",{"$f":"VLOOKUP(I117,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"If the individual has an existing record, SADLS automatically checks the status of the record to ensure compliance with agency rules procedures. "}]
[117,null,"Examiner - Any","Manually record appropriate type and class of driving credential","Ensure records are properly stored within SADLS. ","Manage Credentials","Establish Credentials","Record Correct Credential Type","Manage Credentials-Establish Credentials-Record Correct Credential Type",{"$f":"VLOOKUP(I118,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the Type and Class of the Credential being established. (e.g., Regular Class A, Regular Class B, Regular Class C, CDL Class A, CDL Class B, CDL Class C) "}]
[118,null,"System","Record appropriate type and class of driving credential ","Ensure records are properly stored within SADLS. ","Manage Credentials","Establish Credentials","Record Correct Credential Type","Manage Credentials-Establish Credentials-Record Correct Credential Type",{"$f":"VLOOKUP(I119,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the Type and Class of the Credential being established. (e.g., Regular Class A, Regular Class B, Regular Class C, CDL Class A, CDL Class B, CDL Class C) "}]
[119,null,"Examiner - Any","Manually record driver log information ","Ensure compliance with Driver Log Requirements ","Manage Credentials","Establish Credentials","Capture Driver Log Information ","Manage Credentials-Establish Credentials-Capture Driver Log Information",{"$f":"VLOOKUP(I120,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow operator to capture driver log information to ensure compliance with driver log rules"}]
[120,null,"Examiner - Any","Electronically validate specific License requirements ","Ensure customer should be allowed to transition from CDL Permit to a Full License ","Manage Credentials","Establish Credentials","Review Driver Logs","Manage Credentials-Establish Credentials-Review Driver Logs",{"$f":"VLOOKUP(I121,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"System electronically checks number of days  if user transitioning from CDL permit to full license"}]
[121,null,"System","Electronically validate specific License requirements ","Ensure customer should be allowed to transition from CDL Permit to a Full License ","Manage Credentials","Establish Credentials","Review Driver Logs","Manage Credentials-Establish Credentials-Review Driver Logs",{"$f":"VLOOKUP(I122,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"System electronically checks number of days  if user transitioning from CDL permit to full license"}]
[122,null,"Examiner - Any","View Endorsement Information within SADLS","Properly manage endorsement information within SADLS. ","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I123,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[123,null,"Examiner - Any","Properly record and manage endorsement information within SADLS. ","Ensure that the proper endorsement information is printed on the Drivers License created. ","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I124,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[124,null,"CDL Unit","Enter NEGATIVE audit results in SADLS ","Deactivate the Third Party Examiner or program ","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Maintain List","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Maintain List",{"$f":"VLOOKUP(I125,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Maintaining an accurate list of Third Party CDL Examiners"}]
[125,null,"CDL Unit","Enter TSA Background Check results into the customer record in SADLS","Ensure the DL Examiner knows whether the customer can be issued a hazmat endorsement","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I126,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[126,null,"CDL Unit","View the customer's MVR","Determine if the customer is eligible for a waiver","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I127,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[127,null,"CDL Unit","Review the TSA Hazardous Materials Threat Assessment results ","Enter the results in SADLS so the Examiner will be able to issue the correct CDL license ","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I128,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[128,null,"CDL Unit","Enter comments","Indicate approval of the CDL Skills test waiver so the Examiner will be able to issue a CDL without requiring the CDL skills test","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I129,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[129,null,"CDL Unit","Enter CDL disqualification for Positive Drug Test ","Generate a disqualification letter to the customer ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I130,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[130,null,"CDL Unit","Enter the disqualification into the customer record","Initiate letters and provide information for anyone reviewing the record","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I131,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[{"$f":"A131+1","v":131},null,"System","Generate a disqualification letter","Ensure the letter is printed and sent to the customer","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I132,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[132,null,"CDL Unit","Enter Substance Abuse Assessment results into the customer record","Ensure the customer's record is updated","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I133,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[133,null,"CDL Unit","View the customer's record","Confirm the issuance indicated on the skill test scores and certification match the type of credential that was issued in SADLS","Manage Credentials","Establish Credentials","Identify and Record Endorsements ","Manage Credentials-Establish Credentials-Identify and Record Endorsements",{"$f":"VLOOKUP(I134,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) "}]
[134,null,"Examiner - Any","Confirm that an applicant for a bus drive certificate (new or renewal) has met applicable training requirements ","Ensure that the bus driver is eligible to receive a school bus certificate. ","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I135,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[135,null,"School Bus and Traffic Safety","Confirm that an applicant for a bus driver certificate (new or renewal) has met applicable training requirements ","Ensure that the bus driver is eligible to receive a school bus certificate. ","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I136,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[136,null,"Examiner - Any","Record information regarding a requested medical report ","Ensure that the bus driver is eligible to receive a school bus certificate. ","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I137,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[137,null,"Examiner - Any","Review past driving experience ","Ensure that the bus driver is eligible to receive a school bus certificate. ","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I138,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[138,null,"System","Analyze driving history ","Ensure that the bus driver is eligible to receive a school bus certificate. ","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I139,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[139,null,"System","Print a cancellation report","List the drivers who should have a K restriction but currently do not","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I140,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[140,null,"Driver Education Program Specialist ","Update a customer record","Indicate a school bus driver has been recertified","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I141,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[141,null,"System","Send a cancellation letter","Advise the customer of the deadline for getting a K restriction on the license","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I142,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[142,null,"Examiner - Any","Update a customer record","Indicate when a DL has been downgraded from a school bus driver to regular CDL or Class C license","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I143,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[143," ","Examiner - Any","Update a customer record","Indicate the correct driver type on the CLD-Med-1 or CDL-5","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I144,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[144,null,"Examiner - Any","Update a customer record","Add a K restriction to a school bus driver's license","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I145,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[145,null,"System","Update a customer's driving record","Reflect the driver's recertification","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I146,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[146,null,"System","Run a daily report of School Bus Non-Compliance","Provide a list of drivers who must be taken out of active status until resolved and the Driver Education Program Specialist to whom they are assigned","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I147,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[147,null,"System","Check a driver's records for S&P Endorsements after receiving convictions or suspensions from the court","Cancel the driver's certification in SADLS","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I148,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[148,null,"System","Receive conviction or suspension update","correct a customer's record","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I149,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[149,null,"Driver Education Program Specialist ","update a customer's record","reflect the driver's current status","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I150,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[150,null,"Driver Education Program Specialist ","View customer information","Confirm the issue has been resolved and documented appropriately in SADLS","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I151,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[151,null,"CDL Med CERT","Enter a customer cancellation due to failure to submit medical documentation","Cancel a school bus driver's certification","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I152,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[152,null,"CDL Med CERT","Enter medical review results into a customer record","Reinstate certification","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I153,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[153,null,"Driver Education Program Specialist ","Enter medical review results into a customer record","Reinstate certification","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I154,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[154,null,"CDL Med CERT","Enter medical review results into a customer record","Cancel certificataion","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I155,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[155,null,"System","Generate a daily report showing Medical Unit Cancellations","Notify DEPS of drivers in their areas who have been cancelled","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I156,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[156,null,"System","Run a daily report of school bus suspensions","Determine which driver education program specialists to inform","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I157,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[157,null,"System","Receive traffic convictions & suspensions","Change a driver's status from active to suspended","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I158,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[158,null,"System","Receive updated driver information","Update a driver's record","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I159,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[159,null,"System","Provide an updated MVR","Provide updated information to SBTS","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I160,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[160,null,"Driver Education Program Specialist ","View a customer's MVR","Determine if the issue has been resolved","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I161,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[161,null,"Driver Education Program Specialist ","Update the driver's certification","Reflect the current status in SADLS and clear the driver from the report","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I162,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[162,null,"Driver Education Program Specialist ","Enter Behind-The-Wheel (BTW) test results into SADLS","Ensure the Examiner knows test results before issuing CDL","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I163,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[163,null,"System","Receive Behind-The-Wheel (BTW) test results from CSTIMS","Ensure the Examiner knows test results before issuing CDL","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I164,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[164,null,"Driver Education Program Specialist ","Enter passing classroom test grades into SADLS","Send the potential driver to DMV for a learner permit","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I165,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[165,null,"System","Generate a medical packet","Ensure potential drivers with a medical condition get the appropriate paperwork that needs to be completed","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I166,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[166,null,"Driver Education Program Specialist ","Review the potential driver's MVR","Determine the potential driver's eligibility","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I167,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[167,null,"School Bus and Traffic Safety","Enter data from the SBTS-805 (medical form) into the potential driver's record","Ensure the DMV Nurse can review pertinent information","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I168,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[168,null,"CDL Med CERT","Enter results of the medical review","Generate an eligibility status letter","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I169,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[169,null,"System","Generate a status letter","Send the letter to the potential driver's school","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I170,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[170,null,"System","Generate a status letter","Send a copy of the letter to SBTS","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I171,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[171,null,"Driver Education Program Specialist ","Pull a list of all school bus drivers whose certifications are due for renewal","Schedule renewal tests","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I172,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[172,null,"Driver Education Program Specialist ","Enter renewal test results into the customer record","Renew the dirver's certification","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I173,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[173,null,"Driver Education Program Specialist ","Pull a list of all school bus drivers assigned to me","Review their status (active or inactive) with their local education administration","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I174,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[174,null,"Driver Education Program Specialist ","Review a driver's Motor Vehicle Record","Confirm the driver is in compliance with driver requirements","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I175,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[175,null,"Driver Education Program Specialist ","Record non-compliance information in the customer record","Cancel the driver's certification in SADLS","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I176,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[176,null,"Driver Education Program Specialist ","Record that the driver status has been reviewed","Set up the next review","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I177,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[177,null,"Driver Education Program Specialist ","Pull a list of all school bus drivers assigned to me","See drivers who did not renew before their certifications expired","Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification",{"$f":"VLOOKUP(I178,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Renew Bus Driver Certification based on requirements being met. "}]
[178,null,"Driver Education Program Specialist ","Record the results of post-certification training","Cancel a school bus driver's certification","Manage Credentials","Establish Credentials","Verify Driver Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Driver Meets Eligibility Requirements",{"$f":"VLOOKUP(I179,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[179,null,"Examiner - Any","Record that an individual has met all state and federal CDL requirements ","Issue a license or complete a renewal when the requirements have been marked as complete. ","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I180,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[180,null,"System","Record driver data obtained via interface with AAMVA's CDLIS","Confirm that a CDL applicant has met all state and federal requirements prior to license issuance or renewal","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I181,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[181,null,"DMV Medical Unit","Record information regarding a requested medical report ","Certify that the applicant meets appropriate state and federal medical requirements","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I182,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[182,null,"Examiner - Any","Record information regarding a requested medical report ","Certify that the applicant meets appropriate state and federal medical requirements","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I183,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[183,null,"Examiner - Any","Confirm the type of commercial vehicle the CDL holder will operate","Ensure the operator is applying for and receiving the correct class CDL license","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I184,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[184,null,"System","Confirm via interface the type of commercial vehicle the CDL holder will operate","Ensure the operator is applying for and receiving the correct class CDL license","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I185,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[185,null,"Examiner - Any","Review past driving experience ","Ensure individual already holds a valid Class A, B or C license that has not been suspended, disqualified or revoked","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I186,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[186,null,"System","Analyze driving history ","Ensure individual already holds a valid Class A, B or C license that has not been suspended, disqualified or revoked","Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements",{"$f":"VLOOKUP(I187,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[187,null,"CDL Med CERT","Record medical waivers","Properly document that a CDL operator has been granted a medical waiver, as authorized by the FMCSA ","Manage Credentials","Establish Credentials","Record Medical Waivers","Manage Credentials-Establish Credentials-Record Medical Waivers",{"$f":"VLOOKUP(I188,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record temporary relief from medical requirements for a CDL applicant for up to 3 months, as regulatred and authorized by the FMCSA"}]
[188,null,"DMV Medical Unit","Record medical waivers","Properly document that a CDL operator has been granted a medical waiver, as authorized by the FMCSA ","Manage Credentials","Establish Credentials","Record Medical Waivers","Manage Credentials-Establish Credentials-Record Medical Waivers",{"$f":"VLOOKUP(I189,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record temporary relief from medical requirements for a CDL applicant for up to 3 months, as regulatred and authorized by the FMCSA"}]
[189,null,"CDL Med CERT","Record medical exemptions","Properly document that a CDL operator has been granted a medical exception, as authorized by the FMCSA ","Manage Credentials","Establish Credentials","Record Medical Exemptions","Manage Credentials-Establish Credentials-Record Medical Exemptions",{"$f":"VLOOKUP(I190,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record relief from medical requirements for a CDL applicant for up to 2 years, as regulatred and authorized by the FMCSA"}]
[190,null,"DMV Medical Unit","Record medical exemptions","Properly document that a CDL operator has been granted a medical exception, as authorized by the FMCSA ","Manage Credentials","Establish Credentials","Record Medical Exemptions",{"$f":"TRIM(CONCATENATE(F191,\"-\",G191,\"-\",H191))","v":"Manage Credentials-Establish Credentials-Record Medical Exemptions"},{"$f":"VLOOKUP(I191,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record relief from medical requirements for a CDL applicant for up to 2 years, as regulatred and authorized by the FMCSA"}]
[191,null,"Examiner - Any","Record the organ donor preference selected by the license applicant or license holder. ","Manage that organ donor preference in the future. ","Manage Credentials","Establish Credentials","Record Organ Donor Preference ","Manage Credentials-Establish Credentials-Record Organ Donor Preference",{"$f":"VLOOKUP(I192,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"North Carolina applicants can register as an organ donor and have their license reflect their donor status "}]
[192,null,"Examiner - Any","Modify organ donor preference ","Ensure up to date information is stored in SADLS and printed on license. ","Manage Credentials","Establish Credentials","Record Organ Donor Preference ","Manage Credentials-Establish Credentials-Record Organ Donor Preference",{"$f":"VLOOKUP(I193,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"North Carolina applicants can register as an organ donor and have their license reflect their donor status "}]
[193,null,"Examiner - Any","Verify Temporary Driving Certificate information within SADLS","Ensure that all interested parties are aware of correct temporary driving certificate information ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issue TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issue TDC/TIC",{"$f":"VLOOKUP(I194,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"To prevent identity theft and fraud, the N.C. Division of Motor Vehicles creates and mails driver licenses, learner permits and IDs from a central location in an unmarked envelope. Drivers receive a 60-day Temporary Driving certificate and their license or permit should arrive before expiration. "}]
[194,null,"Examiner - Any","Verify Temporary Identification Certificate information when an Identification Certificate is issued. ","Ensure that all interested parties are aware of correct temporary identification certificate information ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issue TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issue TDC/TIC",{"$f":"VLOOKUP(I195,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"To prevent identity theft and fraud, the N.C. Division of Motor Vehicles creates and mails driver licenses, learner permits and IDs from a central location in an unmarked envelope. Drivers receive a 60-day Temporary Driving certificate and their license or permit should arrive before expiration. "}]
[{"$f":"A195+1","v":195},null,"System","Store the date a Permanent License was mailed from central location to the mailing address on file. ","Track the lifecycle of the issuance","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I196,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[196,null,"System","Receive request for online duplicate ","Process duplicate and mail to the customer ","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I197,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[197," ","System","Receive request for online renewal of a license or identification","Process renewal request and mail to the customer","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I198,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[198,null,"System","Store the date a Permanent Identification Card was mailed from central location to the mailing address on file. ","Track the lifecycle of the issuance","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issue TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issue TDC/TIC",{"$f":"VLOOKUP(I199,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"To prevent identity theft and fraud, the N.C. Division of Motor Vehicles creates and mails driver licenses, learner permits and IDs from a central location in an unmarked envelope. Drivers receive a 60-day Temporary Driving certificate and their license or permit should arrive before expiration. "}]
[199,null,"Examiner - Any","Enter results for any tests required during the license renewal period","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I200,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[200,null,"Examiner - Any","Enter results for Vision tests required during the license renewal period","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I201,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[201,null,"Examiner - Any","Enter  results for road tests based on license being renewed","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I202,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[202,null,"Examiner - Any ","Enter general knowledge tests results based on license application or renewal requirements ","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I203,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[203,null,"Examiner - Any","Enter Passenger Transport Knowledge test results based on license application or renewal requirements ","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I204,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[204,null,"Examiner - Any","Enter Air Brake Knowledge Test results based on license application or renewal requirements ","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I205,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[205,null,"Examiner - Any","Enter Combination Vehicles Knowledge Test results based on license application or renewal requirements","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I206,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[206,null,"Examiner - Any","Enter Hazardous Materials Knowledge Test results based on license application or renewal requirements","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I207,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[207,null,"Examiner - Any","Enter Tank Vehicle Knowledge Test results based on license application or renewal requirements ","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I208,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[208,null,"Examiner - Any","Enter Doubles/Triples Knowledge Test results based on license application or renewal requirements ","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I209,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[209,null,"Examiner - Any","Enter School Bus Knowledge Test Results based on license application or renewal requirements","Record accurate information related to the renewal and ensure all required renewal checklist items are completed. ","Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests",{"$f":"VLOOKUP(I210,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. "}]
[210,null,"Examiner - Any","Update important date information related to the license record during a renewal ","Ensure the correct expiration date is reflected on the customer record.","Manage Credentials","Authorize DL/ID Renewal","Update Record","Manage Credentials-Authorize DL/ID Renewal-Update Record",{"$f":"VLOOKUP(I211,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update the expiration date, status, and any endorsements on the licensees credentials. "}]
[211,null,"Examiner - Any","Update Endorsement, Contact, and Status Information related to the license record","Ensure the correct information is captured and reflected on the customer record.","Manage Credentials","Authorize DL/ID Renewal","Update Record","Manage Credentials-Authorize DL/ID Renewal-Update Record",{"$f":"VLOOKUP(I212,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update the expiration date, status, and any endorsements on the licensees credentials. "}]
[212,null,"Military Internet Unit","Update important information related to the license record (e.g., Dates, Status, Contact Information) ","Properly execute a License renewal for a Driver's license. ","Manage Credentials","Authorize DL/ID Renewal","Update Record","Manage Credentials-Authorize DL/ID Renewal-Update Record",{"$f":"VLOOKUP(I213,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update the expiration date, status, and any endorsements on the licensees credentials. "}]
[213,null,"System","Utilize the card vendor system interface","Authorize printing of licenses and identification credentials ","Manage Credentials","Authorize DL/ID Renewal","Authorize DL/ID Card Renewal","Manage Credentials-Authorize DL/ID Renewal-Authorize DL/ID Card Renewal",{"$f":"VLOOKUP(I214,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card vendor to produce and mail a renewed DL/ID card to a customer"}]
[214,null,"Examiner - Any","Properly review the request for a duplicate driver license","Validate and process the request for authorization and issuance of the duplicate DL","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I215,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[215,null,"Military Internet Unit","Key the Renewal application into SADLS ","have the real time issuance created ","Manage Credentials","Authorize DL/ID Renewal","Update Record","Manage Credentials-Authorize DL/ID Renewal-Update Record",{"$f":"VLOOKUP(I216,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update the expiration date, status, and any endorsements on the licensees credentials. "}]
[216,null,"Military Internet Unit","Properly review the request for a duplicate driver license","Validate and process the request for authorization and issuance of the duplicate DL","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I217,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[217,null,"Central Issuance Quality Assurance","Properly review the request for a duplicate driver license","Validate and process the request for authorization and issuance of the duplicate DL","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I218,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[218,null,"System","Analyze the request for a duplicate driver license","Validate and process the request for authorization and issuance of the duplicate DL","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I219,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[219," ","Examiner - Any","Properly review the request for a duplicate ID","Validate and process the request for authorization and issuance of the duplicate ID","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I220,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[220,null,"Military Internet Unit","Properly review the request for a duplicate ID","Validate and process the request for authorization and issuance of the duplicate ID","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I221,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[221,null,"Central Issuance Quality Assurance","Properly review the request for a duplicate ID","Validate and process the request for authorization and issuance of the duplicate ID","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I222,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[222,null,"System","Analyze the request for a duplicate ID","Validate and process the request for authorization and issuance of the duplicate ID","Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card",{"$f":"VLOOKUP(I223,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification"}]
[223,null,"Central Issuance Verification","Verify and record that customer information received for issuing a DL/ID is accurate","Safeguard the integrity of the DL/ID card issuance process","Manage Credentials","Produce and Mail Cards","Conduct Verification/QA","Manage Credentials-Produce and Mail Cards-Conduct Verification/QA",{"$f":"VLOOKUP(I224,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Central Issuance confirms the accuracy of a customer’s demographic information prior to releasing a DL/ID card for production and mailing (e.g, facial recognition check, address verification, various national registry checks)."}]
[224,null,"Military Internet Unit","Verify and record that customer information received for issuing a DL/ID is accurate","Safeguard the integrity of the DL/ID card issuance process","Manage Credentials","Produce and Mail Cards","Conduct Verification/QA","Manage Credentials-Produce and Mail Cards-Conduct Verification/QA",{"$f":"VLOOKUP(I225,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Central Issuance confirms the accuracy of a customer’s demographic information prior to releasing a DL/ID card for production and mailing (e.g, facial recognition check, address verification, various national registry checks)."}]
[225,null,"Central Issuance Quality Assurance","Track missing DL/ID cards through to production and issuance","Ensure all approved cards are expeditiously forwarded to the card vendor for production and issuance","Manage Credentials","Produce and Mail Cards","Track Card Issuance","Manage Credentials-Produce and Mail Cards-Track Card Issuance",{"$f":"VLOOKUP(I226,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Monitoring the status of a DL/ID (new/renewed/duplicate) from authorization and verification checks to production and mailing by the DMV's card vendor. "}]
[226,null,"Military Internet Unit","Review the Online Exceptions list of exceptions for duplicate and renewal license to determine if the exception was in error or valid ","Correct the exception if created in error and release the issuance command ","Manage Credentials","Produce and Mail Cards","Conduct Verification/QA","Manage Credentials-Produce and Mail Cards-Conduct Verification/QA",{"$f":"VLOOKUP(I227,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Central Issuance confirms the accuracy of a customer’s demographic information prior to releasing a DL/ID card for production and mailing (e.g, facial recognition check, address verification, various national registry checks)."}]
[227,null,"Military Internet Unit","Review the Online Exceptions list of exceptions for duplicate and renewal license to determine if the exception was in error or valid ","Deny the issuance command if the exception was valid ","Manage Credentials","Produce and Mail Cards","Conduct Verification/QA","Manage Credentials-Produce and Mail Cards-Conduct Verification/QA",{"$f":"VLOOKUP(I228,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Central Issuance confirms the accuracy of a customer’s demographic information prior to releasing a DL/ID card for production and mailing (e.g, facial recognition check, address verification, various national registry checks)."}]
[228,null,"Military Internet Unit","Track missing DL/ID cards through to production and issuance","Ensure all approved cards are expeditiously forwarded to the card vendor for production and issuance","Manage Credentials","Produce and Mail Cards","Track Card Issuance","Manage Credentials-Produce and Mail Cards-Track Card Issuance",{"$f":"VLOOKUP(I229,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Monitoring the status of a DL/ID (new/renewed/duplicate) from authorization and verification checks to production and mailing by the DMV's card vendor. "}]
[229,null,"Examiner - Any","Record restrictions to be placed on an individual's physical driver license","Appropriately define and manage any limitations on an individual's driving privileges ","Manage Credentials","Record DL Restrictions","Record all DL Restrictions in System","Manage Credentials-Record DL Restrictions-Record all DL Restrictions in System",{"$f":"VLOOKUP(I230,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record all Driver’s license restrictions in the system of record"}]
[230,null,"System","Record restrictions to be placed on an individual's physical driver license","Appropriately define and manage any limitations on an individual's driving privileges ","Manage Credentials","Record DL Restrictions","Record all DL Restrictions in System","Manage Credentials-Record DL Restrictions-Record all DL Restrictions in System",{"$f":"VLOOKUP(I231,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record all Driver’s license restrictions in the system of record"}]
[231,null,"Examiner - Any","Remove License Restrictions as necessary. ","Ensure accurate and up to date information is stored in SADLS and printed on the Drivers License. ","Manage Credentials","Record DL Restrictions","Remove DL Restrictions","Manage Credentials-Record DL Restrictions-Remove DL Restrictions",{"$f":"VLOOKUP(I232,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Remove Driver's license restrictions (individual or multiple) in the system of record"}]
[232,null,"Help Desk","Remove License Restrictions as necessary. ","Ensure accurate and up to date information is stored in SADLS and printed on the Drivers License. ","Manage Credentials","Record DL Restrictions","Remove DL Restrictions","Manage Credentials-Record DL Restrictions-Remove DL Restrictions",{"$f":"VLOOKUP(I233,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Remove Driver's license restrictions (individual or multiple) in the system of record"}]
[233,null,"Examiner - Any","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I234,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[234,null,"Hearing Officer","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I235,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[235,null,"Adjudication Officer","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I236,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[236,null,"CDL Unit","View CDL Compliance Audit List from SADLS ","Perform CDL Audits ","Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Maintain List ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Maintain List",{"$f":"VLOOKUP(I237,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Maintaining an accurate list of Third Party CDL Examiners"}]
[237,null,"CDL Unit","Recall third party testers (customers) ","Cancel the CDL driver license if the customer does not come in to be retested ","Manage Credentials","Establish Credentials","Record Correct Credential Type","Manage Credentials-Establish Credentials-Record Correct Credential Type",{"$f":"VLOOKUP(I238,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Properly determine and record the Type and Class of the Credential being established. (e.g., Regular Class A, Regular Class B, Regular Class C, CDL Class A, CDL Class B, CDL Class C) "}]
[238,null,"CDL Unit","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I239,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[239,null,"Ignition Interlock Unit","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I240,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[240,null,"Military Internet Unit","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I241,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[241,null,"Central Issuance Quality Assurance","Review restrictions recorded against a license ","Ensure restrictions that will be printed on a physical DL credential are correct","Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions",{"$f":"VLOOKUP(I242,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER "}]
[242,null,"Adjudication Officer","Add a suspension or revocation for a defined time period. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Time Period","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Time Period",{"$f":"VLOOKUP(I243,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a suspension is enacted the suspension can be enacted for a defined time period. "}]
[243,null,"Ignition Interlock Unit","Enact a suspension or revocation for a defined time period. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Time Period","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Time Period",{"$f":"VLOOKUP(I244,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a suspension is enacted the suspension can be enacted for a defined time period. "}]
[244,null,"Hearing Officer","Enact a suspension or revocation for a defined time period. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Time Period","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Time Period",{"$f":"VLOOKUP(I245,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a suspension is enacted the suspension can be enacted for a defined time period. "}]
[245,null,"System","Enact a suspension or revocation via interface for a defined time period. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Time Period","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Time Period",{"$f":"VLOOKUP(I246,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a suspension is enacted the suspension can be enacted for a defined time period. "}]
[246,null,"Hearing Officer","Record a Suspension of a license","Change the status of the credential and ensure the customer will not receive a valid license prior to the end of the discipline ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Time Period","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Time Period",{"$f":"VLOOKUP(I247,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a suspension is enacted the suspension can be enacted for a defined time period. "}]
[247,null,"Adjudication Officer","Enact a suspension or revocation that may be removed or modified when certain conditions are met. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I248,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[248,null,"Ignition Interlock Unit","Enact a suspension or revocation that may be removed or modified when certain conditions are met. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I249,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[249,null,"Hearing Officer","Enact a suspension or revocation that may be removed or modified when certain conditions are met. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I250,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[250,null,"System","Enact a suspension or revocation that may be removed or modified when certain conditions are met. ","Discipline a license properly based on ruling or statute. ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I251,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[251,null,"System","Generate correspondence","inform customer of pending suspension and instructions","Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I252,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[252,null,"Adjudication Officer","Fully manage a time period suspension or revocation","Correct a suspension or revocation made against the license, or comply with a judicial order modifying the suspension or revocation. ","Manage Credentials","Suspend DL","Modify Suspension","Manage Credentials-Suspend DL-Modify Suspension",{"$f":"VLOOKUP(I253,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Correcting a suspension  made against the license or complying with a judicial order modifying the suspension or revocation. "}]
[253,null,"Ignition Interlock Unit","Fully manage a time period suspension or revocation","Correct a suspension or revocation made against the license, or comply with a judicial order modifying the suspension or revocation. ","Manage Credentials","Suspend DL","Modify Suspension","Manage Credentials-Suspend DL-Modify Suspension",{"$f":"VLOOKUP(I254,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Correcting a suspension  made against the license or complying with a judicial order modifying the suspension or revocation. "}]
[254,null,"Hearing Officer","Fully manage a time period suspension or revocation","Correct a suspension or revocation made against the license, or comply with a judicial order modifying the suspension or revocation. ","Manage Credentials","Suspend DL","Modify Suspension","Manage Credentials-Suspend DL-Modify Suspension",{"$f":"VLOOKUP(I255,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Correcting a suspension  made against the license or complying with a judicial order modifying the suspension or revocation. "}]
[255,null,"Adjudication Officer","Fully manage a suspension or revocation based on conditions","Correct a mistake made against the license, or comply with a judicial order removing the suspension or revocation. ","Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension",{"$f":"VLOOKUP(I256,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[256,null,"Ignition Interlock Unit","Fully manage a suspension or revocation based on conditions","Correct a mistake made against the license, or comply with a judicial order removing the suspension or revocation. ","Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension",{"$f":"VLOOKUP(I257,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[257,null,"Hearing Officer","Fully manage a suspension or revocation based on conditions","Correct a mistake made against the license, or comply with a judicial order removing the suspension or revocation. ","Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension",{"$f":"VLOOKUP(I258,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[258,null,"System","Process a lift suspension command","Remove the suspension from the customer's record","Manage Credentials","Suspend DL","Remove Suspension",{"$f":"TRIM(CONCATENATE(F259,\"-\",G259,\"-\",H259))","v":"Manage Credentials-Suspend DL-Remove Suspension"},{"$f":"VLOOKUP(I259,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[{"$f":"A259+1","v":259},null,"Safety & Responsibility Unit","Enter all suspension details in the customer record","Generate a letter to advise customer of suspension","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension",{"$f":"VLOOKUP(I260,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[260,null,"Safety & Responsibility Unit","Record the amount of security deposit paid by customer","Ensure the property damage is paid for","Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses",{"$f":"TRIM(CONCATENATE(F261,\"-\",G261,\"-\",H261))","v":"Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses"},{"$f":"VLOOKUP(I261,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Place a suspension on a customer license programmatically based on court or administrative judgement received "}]
[261,null,"Safety & Responsibility Unit","View the Motor Vehicle Record","Determine the correct driver to be suspended","Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses","Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses",{"$f":"VLOOKUP(I262,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Place a suspension on a customer license programmatically based on court or administrative judgement received "}]
[262,null,"Safety & Responsibility Unit","Generate a suspension letter","Provide instruction on what the customer can do to prevent a suspension or how the customer can request a hearing","Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses","Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses",{"$f":"VLOOKUP(I263,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Place a suspension on a customer license programmatically based on court or administrative judgement received "}]
[263,null,"Adjudication Officer","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I264,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[264,null,"Ignition Interlock Unit","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I265,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[265,null,"Hearing Officer","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I266,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[266,null,"DMV Medical Unit","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I267,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[267,null,"Fraud Unit","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I268,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[268,null,"Military Internet Unit","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I269,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[269,null,"Central Issuance Quality Assurance","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I270,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[270,null,"Examiner - Any","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I271,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[271,null,"System","Modify a credential status","Properly manage a credential according to a ruling or statute. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I272,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[272,null,"Adjudication Officer","Add a deceased date to a customer record when notice of death is received","Keep NC records accurate and to prevent fraud. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I273,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[273,null,"Adjudication Officer","Access customer record","connect to Social Security system from within customer record to confirm customer is deceased","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I274,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[274,null,"System","Add a deceased date via interface with Vital Records to a customer record when notice of death is received","Keep NC records accurate and to prevent fraud. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I275,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[275,null,"Examiner - Any","Utilize the S2S verification check made available by AAMVA","Modify the status of a license when that licensee has received a license in another state. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I276,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[276,null,"S2S Unit","Utilize the S2S verification check made available by AAMVA","Modify the status of a license when that licensee has received a license in another state. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I277,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[277,null,"System","Utilize the S2S verification check made available by AAMVA","Modify the status of a license when that licensee has received a license in another state. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I278,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[278,null,"Military Internet Unit","Utilize the S2S verification check made available by AAMVA","Modify the status of a license when that licensee has received a license in another state. ","Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status",{"$f":"VLOOKUP(I279,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. "}]
[279,null,"Fraud Unit","Update an identification to a cancelled status","Ensure that everyone is aware the identification was issued based on fradulent information. ","Manage Credentials","Modify DL/ID","Change Identification Status ","Manage Credentials-Modify DL/ID-Change Identification Status",{"$f":"VLOOKUP(I280,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Changing an individual’s Identification status in DMV records (e.g., in instances where the customer dies or moves to another state). "}]
[280,null,"System","Automatically send a communication to an individual upon a license being revoked or suspended","Inform the individual properly and request they immediately surrender license. ","Manage Credentials","Revoke DL","Demand Physical License Be Returned","Manage Credentials-Revoke DL-Demand Physical License Be Returned",{"$f":"VLOOKUP(I281,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Notify the individual that their driver’s license has been revoked and demand that the License or Identification be returned. "}]
[281,null,"Adjudication Officer","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I282,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[282,null,"Ignition Interlock Unit","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I283,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[283,null,"Hearing Officer","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I284,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[284,null,"DMV Medical Unit","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I285,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[285,null,"Fraud Unit","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I286,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[286,null,"Military Internet Unit","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I287,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[287,null,"Central Issuance Quality Assurance","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I288,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[288,null,"Examiner - Any","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I289,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[289,null,"Data Capture Unit ","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I290,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[290,null,"System","Denote in SADLS that a license has been returned to the agency after it was suspended or revoked. ","To ensure accurate records are in place and additional surrender communications will be waived. ","Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License",{"$f":"VLOOKUP(I291,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  "}]
[291,null,"System","Process a dropout notice received via an interface from a North Carolina School system ","Properly execute the required steps for license suspension required by state law. ","Manage Credentials","Revoke DL","Receive Dropout Notice from School Authority","Manage Credentials-Revoke DL-Receive Dropout Notice from School Authority",{"$f":"VLOOKUP(I292,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive dropout notice from school authority that individual is no longer attending school. The Dropout Prevention/Driver’s License guidelines require that a driving permit or license be revoked when certain conditions are not met. "}]
[292,null,"System","Process a child support action that is received","Properly execute the required steps for license revocation allowed by state law. ","Manage Credentials","Revoke DL","Execute Child Support Revoke ","Manage Credentials-Revoke DL-Execute Child Support Revoke",{"$f":"VLOOKUP(I293,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute a Child Support revoke procedure when notification is received. "}]
[293,null,"Hearing Officer","Record a revocation of a license ","Permanently change the status of a credential based on an event ","Manage Credentials","Revoke DL","Record Revocation","Manage Credentials-Revoke DL-Record Revocation",{"$f":"VLOOKUP(I294,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a credential is revoked, the driver’s license is  electronically within the system to reflect the revoked status. (Status is updated) "}]
[294,null,"Hearing Officer","Record a Disqualification of a license ","Disqualify a CDL credential based on an event ","Manage Credentials","Revoke DL","Disqualify CDL License","Manage Credentials-Revoke DL-Disqualify CDL License",{"$f":"VLOOKUP(I295,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Disqualifying a CDL credential when a specific event occurs. "}]
[295,null,"System","Accept reapplication for a license that has been suspended or revoked","Properly associate the reapplication record with the original customer account record. ","Manage Credentials","Reinstate DL","Accept Reapplication ","Manage Credentials-Reinstate DL-Accept Reapplication",{"$f":"VLOOKUP(I296,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"After a driver’s license has been suspended, a reapplication must be submitted for the individual to reestablish their license or identification "}]
[296,null,"System","Verify and record that prior conditions put in place for suspension or revocation have been met","Ensure the suspension or revocation conditions have been met prior to  reinstating the license record. ","Manage Credentials","Reinstate DL","Verify Reinstatement Conditions Met","Manage Credentials-Reinstate DL-Verify Reinstatement Conditions Met",{"$f":"VLOOKUP(I297,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Prior to reinstating a credential, DMV personnel must verify that the conditions imposed for suspension have been met."}]
[297,null,"Safety & Responsibility Unit","View the customer record","Ensure the suspension has been lifted","Manage Credentials","Reinstate DL","Verify Reinstatement Conditions Met","Manage Credentials-Reinstate DL-Verify Reinstatement Conditions Met",{"$f":"VLOOKUP(I298,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Prior to reinstating a credential, DMV personnel must verify that the conditions imposed for suspension have been met."}]
[298,null,"School Bus and Traffic Safety","Create a class schedule in SADLS","Enter the date, time and place for the class","Record School Bus and Traffic Safety Information","Manage Classes","Update Schedule","Record School Bus and Traffic Safety Information-Manage Classes-Update Schedule",{"$f":"VLOOKUP(I299,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update School and Bus Traffic Safety schedule"}]
[299,null,"Hearing Officer","Enter participant names into the class schedule","Create a roster of court-required attendees to advise SBTS of who is coming and create a record where successful attendance can be recorded","Record School Bus and Traffic Safety Information","Manage Classes","Update Schedule","Record School Bus and Traffic Safety Information-Manage Classes-Update Schedule",{"$f":"VLOOKUP(I300,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update School and Bus Traffic Safety schedule"}]
[300,null,"Driver Education Program Specialist ","Enter class fee into SADLS","Place attendee on the roster","Record School Bus and Traffic Safety Information","Track Accounts Receivable","Record Fees","Record School Bus and Traffic Safety Information-Track Accounts Receivable-Record Fees",{"$f":"VLOOKUP(I301,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to record fees related to the School and Bus Traffic Safety classes "}]
[301,null,"Driver Education Program Specialist ","Enter volunteer participant names into the class schedule","Create a complete class roster","Record School Bus and Traffic Safety Information","Manage Classes","Update Schedule","Record School Bus and Traffic Safety Information-Manage Classes-Update Schedule",{"$f":"VLOOKUP(I302,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update School and Bus Traffic Safety schedule"}]
[302,null,"Driver Education Program Specialist ","Print the class roster","Confirm attendance","Record School Bus and Traffic Safety Information","Manage Classes","Print Results","Record School Bus and Traffic Safety Information-Manage Classes-Print Results",{"$f":"VLOOKUP(I303,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to print records related to the School and Bus Traffic Safety classes"}]
[303,null,"Driver Education Program Specialist ","Enter attendance and grades into the class roster","Update the driver's MVR","Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results",{"$f":"VLOOKUP(I304,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes"}]
[304,null,"Hearing Officer","Enter class outcomes into SADLS","Update the driver record appropriately","Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results",{"$f":"VLOOKUP(I305,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes"}]
[305,null,"School Bus and Traffic Safety","Access the class schedule in SADLS","cancel a class","Record School Bus and Traffic Safety Information","Manage Classes","Update Schedule","Record School Bus and Traffic Safety Information-Manage Classes-Update Schedule",{"$f":"VLOOKUP(I306,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update School and Bus Traffic Safety schedule"}]
[306,null,"Driver Education Program Specialist ","update a customer's record","Cancel a school bus driver's certification","Manage Credentials","Establish Credentials","Verify Driver meets eligibility requirements ","Manage Credentials-Establish Credentials-Verify Driver meets eligibility requirements",{"$f":"VLOOKUP(I307,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. "}]
[307,null,"Adjudication Officer","Access a customer's class results","Change grades","Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results",{"$f":"VLOOKUP(I308,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes"}]
[308,null,"Hearing Officer","Access a customer's class results","Change grades","Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results",{"$f":"VLOOKUP(I309,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes"}]
[309,null,"Driver Education Program Specialist ","Access a customer's class results","Change grades","Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results",{"$f":"VLOOKUP(I310,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes"}]
[310,null,"School Bus and Traffic Safety","Access a customer's class results","Change grades","Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results",{"$f":"VLOOKUP(I311,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes"}]
[311,null,"School Bus and Traffic Safety","Access a customer's record","Record fees collected for an intructor license","Record School Bus and Traffic Safety Information","Track Accounts Receivable","Record Fees","Record School Bus and Traffic Safety Information-Track Accounts Receivable-Record Fees",{"$f":"VLOOKUP(I312,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to record fees related to the School and Bus Traffic Safety classes "}]
[312,null,"School Bus and Traffic Safety","Access a customer's record","Record fees collected for an instructor permit ","Record School Bus and Traffic Safety Information","Track Accounts Receivable","Record Fees","Record School Bus and Traffic Safety Information-Track Accounts Receivable-Record Fees",{"$f":"VLOOKUP(I313,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to record fees related to the School and Bus Traffic Safety classes "}]
[313,null,"School Bus and Traffic Safety","Access a customer's record","Record fees collected for student attendance at a commercial Driver Education school","Record School Bus and Traffic Safety Information","Track Accounts Receivable","Record Fees","Record School Bus and Traffic Safety Information-Track Accounts Receivable-Record Fees",{"$f":"VLOOKUP(I314,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to record fees related to the School and Bus Traffic Safety classes "}]
[314,null,"School Bus and Traffic Safety","Access the fee management screen","Print reports of Driver Education fees collected","Record School Bus and Traffic Safety Information","Manage Classes","Print Results","Record School Bus and Traffic Safety Information-Manage Classes-Print Results",{"$f":"VLOOKUP(I315,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user with appropriate permissions to print records related to the School and Bus Traffic Safety classes"}]
[315,null,"Examiner - Any","Resinstate a previously revoked license once a customer has met all conditions of a suspension","Issue a Temporary Driving Certificate","Manage Credentials","Reinstate DL","Authorize Reinstated License","Manage Credentials-Reinstate DL-Authorize Reinstated License",{"$f":"VLOOKUP(I316,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Reissue license by issuing a temporary driver certificate and submitting record for license creation after individual has complied with appropriate suspension requirements"}]
[316,null,"Data Capture Unit","Manage all conviction information received from External Entities","Maintain conviction information in a correct and accurate manner. ","Conduct Criminal History Checks","Review and Analyze Records","Enter Conviction Info from External Sources ","Conduct Criminal History Checks-Review and Analyze Records-Enter Conviction Info from External Sources",{"$f":"VLOOKUP(I317,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to enter conviction information from External Entities after reviewing the records manually"}]
[317,null,"Adjudication Officer","Manage (add, change, delete or inquire) all conviction information received from External Entities","Maintain conviction information in a correct and accurate manner. ","Conduct Criminal History Checks","Review and Analyze Records","Enter Conviction Info from External Sources","Conduct Criminal History Checks-Review and Analyze Records-Enter Conviction Info from External Sources",{"$f":"VLOOKUP(I318,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to enter conviction information from External Entities after reviewing the records manually"}]
[318,null,"Ignition Interlock Unit","Manage all conviction information received from External Entities","Maintain conviction information in a correct and accurate manner. ","Conduct Criminal History Checks","Review and Analyze Records","Enter Conviction Info from External Sources ","Conduct Criminal History Checks-Review and Analyze Records-Enter Conviction Info from External Sources",{"$f":"VLOOKUP(I319,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to enter conviction information from External Entities after reviewing the records manually"}]
[319,null,"Hearing Officer","Manage all conviction information received from External Entities","Maintain conviction information in a correct and accurate manner. ","Conduct Criminal History Checks","Review and Analyze Records","Enter Conviction Info from External Sources ","Conduct Criminal History Checks-Review and Analyze Records-Enter Conviction Info from External Sources",{"$f":"VLOOKUP(I320,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to enter conviction information from External Entities after reviewing the records manually"}]
[320,null,"System","Manage all conviction information received from External Entities","Maintain conviction information in a correct and accurate manner. ","Conduct Criminal History Checks","Review and Analyze Records","Enter Conviction Info from External Sources ","Conduct Criminal History Checks-Review and Analyze Records-Enter Conviction Info from External Sources",{"$f":"VLOOKUP(I321,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to enter conviction information from External Entities after reviewing the records manually"}]
[321,null,"Examiner - Any","Accept application fees based on a license that an individual is applying for","Process the application to completion and provide individual with their requested license as quickly as possible. ","License Businesses and Individuals ","Review and Process License Applications","Accept Application Fees","License Businesses and Individuals -Review and Process License Applications-Accept Application Fees",{"$f":"VLOOKUP(I322,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Accept application fees based on a license that the individual is applying for. "}]
[322,null,"Military Internet Unit","Accept application fees based on a license that an individual is applying for","Process the application to completion and provide individual with their requested license as quickly as possible. ","License Businesses and Individuals ","Review and Process License Applications","Accept Application Fees","License Businesses and Individuals -Review and Process License Applications-Accept Application Fees",{"$f":"VLOOKUP(I323,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Accept application fees based on a license that the individual is applying for. "}]
[{"$f":"A323+1","v":323},null,"Central Issuance Quality Assurance","Accept application fees based on a license that an individual is applying for","Process the application to completion and provide individual with their requested license as quickly as possible. ","License Businesses and Individuals ","Review and Process License Applications","Accept Application Fees","License Businesses and Individuals -Review and Process License Applications-Accept Application Fees",{"$f":"VLOOKUP(I324,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Accept application fees based on a license that the individual is applying for. "}]
[324,null,"Examiner - Any","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I325,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[325,null,"Administrative Support Unit","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I326,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[326,null,"Ignition Interlock Unit","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I327,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[327,null,"Military Internet Unit","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I328,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[328,null,"Central Issuance Quality Assurance","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I329,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[329,null,"Adjudication Officer","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I330,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[330,null,"Crash Unit","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type",{"$f":"VLOOKUP(I331,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[331,null,"DMV - Raleigh","Record transaction receipt type of the payment method ","Document the payment method and reconcile payment information properly. ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type",{"$f":"TRIM(CONCATENATE(F332,\"-\",G332,\"-\",H332))","v":"Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type"},{"$f":"VLOOKUP(I332,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect the payment method or transaction receipt type which the User will choose to pay with"}]
[332,null,"Examiner - Any","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I333,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[333,null,"Adjudication Officer","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I334,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[334,null,"Hearing Officer","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I335,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[335,null,"Military Internet Unit","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I336,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[336,null,"Ignition Interlock Unit","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I337,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[337,null,"DMV - Raleigh","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I338,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[338,null,"Fiscal ","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I339,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[339,null,"Administrative Support Unit","Enter payments/credits received from a customer","Maintain accurate records for all payments and credits applied to the customer's account","Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits",{"$f":"VLOOKUP(I340,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all credits captured. "}]
[340,null,"Examiner - Any","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I341,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[341,null,"Adjudication Officer","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I342,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[342,null,"Hearing Officer","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I343,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[343,null,"Administrative Support Unit","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I344,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[344,null,"Military Internet Unit","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I345,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[345,null,"Ignition Interlock Unit","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I346,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[346,null,"DMV - Raleigh","Enter a debit","Maintain accurate records in a customer's account","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I347,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[347,null,"Help Desk","Utilize the system backout screen to properly record and document all refunds","Document and record all refunds applied within SADLS ","Manage Payments, Credits, and Refunds","Maintain Records","Issue Refunds","Manage Payments, Credits, and Refunds-Maintain Records-Issue Refunds",{"$f":"VLOOKUP(I348,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the backout screen to Issue and document all refunds issued by the DMV. "}]
[348,null,"Adjudication Officer","Utilize the system backout screen to properly record and document all refunds","Document and record all refunds applied within SADLS ","Manage Payments, Credits, and Refunds","Maintain Records","Issue Refunds","Manage Payments, Credits, and Refunds-Maintain Records-Issue Refunds",{"$f":"VLOOKUP(I349,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the backout screen to Issue and document all refunds issued by the DMV. "}]
[349,null,"System","Utilize the system backout screen to properly record and document all refunds","Document and record all refunds applied within SADLS ","Manage Payments, Credits, and Refunds","Maintain Records","Issue Refunds","Manage Payments, Credits, and Refunds-Maintain Records-Issue Refunds",{"$f":"VLOOKUP(I350,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the backout screen to Issue and document all refunds issued by the DMV. "}]
[350,null,"Help Desk","Utilize SADLS to backout payments","Document and remove revenue records previously applied within SADLS ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Reversals ","Manage Payments, Credits, and Refunds-Maintain Records-Collect Reversals",{"$f":"VLOOKUP(I351,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all reversals issued by the DMV."}]
[351,null,"Adjudication Officer","Utilize SADLS to backout payments","Document and remove revenue records previously applied within SADLS ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Reversals ","Manage Payments, Credits, and Refunds-Maintain Records-Collect Reversals",{"$f":"VLOOKUP(I352,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all reversals issued by the DMV."}]
[352,null,"System Administrator","Utilize SADLS to backout payments","Document and remove revenue records previously applied within SADLS ","Manage Payments, Credits, and Refunds","Maintain Records","Collect Reversals ","Manage Payments, Credits, and Refunds-Maintain Records-Collect Reversals",{"$f":"VLOOKUP(I353,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all reversals issued by the DMV."}]
[353,null,"Examiner - Any","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund",{"$f":"TRIM(CONCATENATE(F354,\"-\",G354,\"-\",H354))","v":"Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund"},{"$f":"VLOOKUP(I354,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[354,null,"Administrative Support Unit","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund",{"$f":"VLOOKUP(I355,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[355,null,"Adjudication Officer","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund",{"$f":"VLOOKUP(I356,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[356,null,"Hearing Officer","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund",{"$f":"VLOOKUP(I357,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[357,null,"Military Internet Unit","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund",{"$f":"VLOOKUP(I358,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[358,null,"Ignition Interlock Unit","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund",{"$f":"VLOOKUP(I359,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[359,null,"DMV - Raleigh","Initiate a refund request transaction","So that I can notify Fiscal to distribute a refund that may be owed","Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund",{"$f":"VLOOKUP(I360,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. "}]
[360,null,"Examiner - Any","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I361,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[361,null,"Administrative Support Unit","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I362,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[362,null,"Adjudication Officer","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I363,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[363,null,"Hearing Officer","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I364,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[364,null,"Military Internet Unit","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I365,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[365,null,"Ignition Interlock Unit","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I366,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[366,null,"DMV - Raleigh","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I367,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[367,null,"Help Desk","Research refund request","Validate historical information and confirm that a refund is owed to the customer ","Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund",{"$f":"VLOOKUP(I368,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. "}]
[368,null,"Examiner - Any","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I369,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[369,null,"Administrative Support Unit","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I370,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[370,null,"Adjudication Officer","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I371,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[371,null,"Hearing Officer","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I372,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[372,null,"Military Internet Unit","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I373,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[373,null,"Ignition Interlock Unit","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I374,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[374,null,"DMV - Raleigh","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I375,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[375,null,"Help Desk","Capture refund reason ","Maintain proper refund information across SADLS for all refunds issued","Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason",{"$f":"VLOOKUP(I376,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to capture refund reason for a refund that is researched and validated "}]
[376,null,"System","Send Fiscal/SAP a refund request via interface when a refund has been approved. ","Ensure a refund was distributed accurately and properly when it is owed","Manage Payments, Credits, and Refunds","Provide Refunds","Issue Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Issue Refund",{"$f":"VLOOKUP(I377,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to issue refund when refund workflow has been completed and authorized. "}]
[377,null,"Examiner - Any","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I378,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[378,null,"Adjudication Officer","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I379,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[379,null,"Hearing Officer","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I380,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[380,null,"Military Internet Unit","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I381,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[381,null,"Ignition Interlock Unit","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I382,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[382,null,"DMV - Raleigh","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I383,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[383,null,"Help Desk","Research a fee reversal","Determine if a fee previously paid was incorrectly paid","Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal",{"$f":"VLOOKUP(I384,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to research information regarding a potential reversal for a fee that was paid in error "}]
[384,null,"Examiner - Any","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I385,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[385,null,"Adjudication Officer","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I386,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[386,null,"Hearing Officer","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I387,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[{"$f":"A387+1","v":387},null,"Military Internet Unit","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I388,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[388,null,"Ignition Interlock Unit","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I389,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[389,null,"DMV - Raleigh","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I390,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[390,null,"Help Desk","Audit information to evaluate if a fee was paid in error","Determine if a fee/payment reversal is necessary","Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal",{"$f":"VLOOKUP(I391,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to validate information regarding a potential reversal for a fee that was paid in error"}]
[391,null,"Examiner - Any","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I392,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[392,null,"Adjudication Officer","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I393,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[393,null,"Hearing Officer","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I394,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[394,null,"Military Internet Unit","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ",{"$f":"TRIM(CONCATENATE(F395,\"-\",G395,\"-\",H395))","v":"Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal"},{"$f":"VLOOKUP(I395,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[395,null,"Ignition Interlock Unit","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I396,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[396,null,"DMV - Raleigh","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I397,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[397,null,"Help Desk","Process a fee reversal","Properly record a fee reversal when it has been determined that a fee was paid in error or paid incorrectly","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal ","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I398,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[398,null,"System","Properly document all revenues/credits received within the system","Ensure credit information is properly recorded and can be reported on in the future","Maintain Accounts Receivable ","Maintain AR Records","Document Credits ","Maintain Accounts Receivable -Maintain AR Records-Document Credits",{"$f":"VLOOKUP(I399,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document credit records processed by the department "}]
[399,null,"System","Properly document all fees applied by the system (including penalties) ","Ensure fee information is properly calculated and can be reported on in the future","Maintain Accounts Receivable ","Maintain AR Records","Document Debits","Maintain Accounts Receivable -Maintain AR Records-Document Debits",{"$f":"VLOOKUP(I400,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document debit records processed by the department. "}]
[400,null,"System","Summarize all customer account debit and credit information","Calculate a current customer account balance","Maintain Accounts Receivable ","Maintain AR Records","Summarize Records","Maintain Accounts Receivable -Maintain AR Records-Summarize Records",{"$f":"VLOOKUP(I401,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[401,null,"Examiner - Any","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I402,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[402,null,"System","Post required fees","Identify fees that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I403,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[403,null,"Adjudication Officer","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I404,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[404,null,"Ignition Interlock Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I405,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[405,null,"Military Internet Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I406,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[406,null,"DMV Medical Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I407,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[407,null,"CDL Med CERT","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I408,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[408,null,"Help Desk","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I409,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[409,null,"Hearing Officer","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I410,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[410,null,"Fraud Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I411,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[411,null,"Military Internet Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I412,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[412,null,"Central Issuance Quality Assurance","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I413,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[413,null,"Data Capture Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I414,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[414,null,"S2S Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I415,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[415,null,"Special Issuance Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I416,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[416,null,"Crash Unit","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I417,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[417,null,"DMV - Raleigh","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I418,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[418,null,"Fiscal ","Review unpaid fees","Identify fees posted in SADLS that not yet been collected","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I419,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[419,null,"Examiner - Any","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I420,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[420,null,"System","Calculate daily accounts receivable summary information ","Display accounts receivable information for verification","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I421,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[421,null,"Adjudication Officer","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I422,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[422,null,"Ignition Interlock Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I423,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[423,null,"Military Internet Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I424,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[424,null,"DMV Medical Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I425,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[425,null,"CDL Med CERT","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I426,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[426,null,"Help Desk","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I427,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[427,null,"Hearing Officer","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I428,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[428,null,"Fraud Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I429,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[429,null,"Military Internet Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I430,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[430,null,"Central Issuance Quality Assurance","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I431,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[431,null,"Data Capture Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I432,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[432,null,"S2S Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I433,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[433,null,"Special Issuance Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I434,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[434,null,"Crash Unit","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I435,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[435,null,"DMV - Raleigh","View daily accounts receivable summary information ","Verify accounts receivable information within SADLS ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary",{"$f":"VLOOKUP(I436,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Daily Accounts Receivable Summary"}]
[436,null,"System","Calculate weekly accounts receivable summary information ","Display accounts receivable information for verification ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Weekly Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Weekly Accounts Receivable Summary",{"$f":"VLOOKUP(I437,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Weekly Accounts Receivable Summary"}]
[437,null,"System","Calculate monthly accounts receivable summary information ","Display accounts receivable information for verification ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Monthly Accounts Receivable Summary ","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Monthly Accounts Receivable Summary",{"$f":"VLOOKUP(I438,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Monthly Accounts Receivable Summary"}]
[438,null,"System","Calculate date range accounts receivable summary information ","Display accounts receivable information for verification ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Date Range AR Summary Report","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Date Range AR Summary Report",{"$f":"VLOOKUP(I439,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable user to view Date Range Accounts Receivable Summary Report. "}]
[439,null,"System","Execute accounts receivable report","Display accounts receivable information ","Maintain Accounts Receivable","Generate Accounts Receivable Reports","Execute Report","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Execute Report",{"$f":"VLOOKUP(I440,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Accounts Receivable Reports "}]
[440,null,"System","Summarize all debits and credits associated with a customer's account","Calculate the customer's current account balance","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I441,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[441,null,"Examiner - Any","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I442,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[442,null,"Adjudication Officer","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I443,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[443,null,"Ignition Interlock Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I444,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[444,null,"Military Internet Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I445,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[445,null,"DMV Medical Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I446,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[446,null,"CDL Med CERT","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I447,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[447,null,"Help Desk","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I448,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[448,null,"Hearing Officer","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I449,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[449,null,"Fraud Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I450,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[450,null,"Military Internet Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I451,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[{"$f":"A451+1","v":451},null,"Central Issuance Quality Assurance","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I452,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[452,null,"Data Capture Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I453,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[453,null,"S2S Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I454,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[454,null,"Special Issuance Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I455,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[455,null,"Crash Unit","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I456,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[456,null,"DMV - Raleigh","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I457,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[457,null,"Fiscal ","View customer's current account balance","Quickly determine what a customer may owe","Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance",{"$f":"VLOOKUP(I458,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[458,null,"System","Flag selected invoices and unpaid bills associated with a customer's account","Record that that these bills were sent to a collection agency ","Maintain Accounts Receivable","Track Outstanding Receivables","Track Revenues sent to Collection Agency",{"$f":"TRIM(CONCATENATE(F459,\"-\",G459,\"-\",H459))","v":"Maintain Accounts Receivable-Track Outstanding Receivables-Track Revenues sent to Collection Agency"},{"$f":"VLOOKUP(I459,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Capture information sent to a collection agency for payment. "}]
[459,null,"System","Identify accounts that have an unpaid balance","Change the status of a record to prevent issuance of a DL without intervention","Manage Credentials","Disable Record","Report Unpaid Balances","Manage Credentials-Disable Record-Report Unpaid Balances",{"$f":"VLOOKUP(I460,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to verify that accounts targeted for closing still have unpaid balances"}]
[460,null,"System","Display a Block/Stop to an account ","To ensure the record will not return to active without a SADLS user explicitly removing the stop/block","Manage Credentials","Disable Record","Block Record ","Manage Credentials-Disable Record-Block Record",{"$f":"VLOOKUP(I461,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. "}]
[461,null,"System","Display the removal of a Block/Stop from an account","Allow a previously blocked customer account to return to good standing ","Manage Credentials","Disable Record","Unblock Record","Manage Credentials-Disable Record-Unblock Record",{"$f":"VLOOKUP(I462,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to unblock account after a stop or block has been placed on the record"}]
[462,null,"Examiner - Any","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I463,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[463,null,"Administrative Support Unit","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I464,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[464,null,"Adjudication Officer","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I465,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[465,null,"Hearing Officer","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I466,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[466,null,"Military Internet Unit","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I467,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[467,null,"Military Internet Unit","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I468,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[468,null,"Ignition Interlock Unit","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I469,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[469,null,"DMV - Raleigh","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I470,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[470,null,"Fiscal","Collect customer payment information including Transaction Receipt Type at a station ","Properly record payment received from a customer ","Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits",{"$f":"VLOOKUP(I471,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect customer payments at the station level and whether it is received via cash, check, or credit card. "}]
[471,null,"System","Identify deposit group information","Properly record a deposit ","Manage Point of Sale","Identify Deposit Groups","Identify Deposit by Deposit Group","Manage Point of Sale-Identify Deposit Groups-Identify Deposit by Deposit Group",{"$f":"VLOOKUP(I472,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Identify deposit group information on a deposit and conduct end of day cash drawer reporting in SADLS"}]
[472,null,"System","Conduct end of day cash reporting","Properly reconcile a cash drawer ","Manage Point of Sale","Identify Deposit Groups","Identify Deposit by Deposit Group","Manage Point of Sale-Identify Deposit Groups-Identify Deposit by Deposit Group",{"$f":"VLOOKUP(I473,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Identify deposit group information on a deposit and conduct end of day cash drawer reporting in SADLS"}]
[473,null,"Examiner - Any","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I474,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[474,null,"Administrative Support Unit","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I475,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[475,null,"Adjudication Officer","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I476,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[476,null,"Hearing Officer","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I477,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[477,null,"Military Internet Unit","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I478,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[478,null,"Military Internet Unit","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I479,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[479,null,"Ignition Interlock Unit","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I480,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[480,null,"DMV - Raleigh","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I481,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[481,null,"Fiscal","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I482,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[482,null,"Fiscal","Access the Returned Check function","Identify the customer account with a returned check","Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees",{"$f":"VLOOKUP(I483,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review unpaid customer fee information stored in the system in summary and detail. "}]
[483,null,"Fiscal","Access the Returned Check function","Maintain master data for banks,payment methods, and bank holidays","Manage Information","Add Configuration Data","Configure the System ","Manage Information-Add Configuration Data-Configure the System",{"$f":"VLOOKUP(I484,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Configure the system for use with Table Values and Letter templates "}]
[484,null,"Help Desk","Execute deposit reports","Record, view and print information related to the deposit being generated","Manage Point of Sale","Identify Deposit Groups","Execute Reports ","Manage Point of Sale-Identify Deposit Groups-Execute Reports",{"$f":"VLOOKUP(I485,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Deposit Reports for use in the Deposit. "}]
[485,null,"Examiner - Any","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I486,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[486,null,"Adjudication Officer","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I487,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[487,null,"Hearing Officer","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I488,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[488,null,"Ignition Interlock Unit","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I489,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[489,null,"Special Issuance Unit","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I490,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[490,null,"Military Internet Unit","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I491,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[491,null,"School Bus and Traffic Safety","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I492,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[492,null,"CDL Unit","Record Daily account transactions ","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue","Manage Point of Sale-Document Daily Transactions-Record Revenue",{"$f":"VLOOKUP(I493,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[493,null,"Help Desk","Correcting Daily account transactions for Examiners","Properly report and reconcile money to the proper account","Manage Point of Sale","Document Daily Transactions","Record Revenue",{"$f":"TRIM(CONCATENATE(F494,\"-\",G494,\"-\",H494))","v":"Manage Point of Sale-Document Daily Transactions-Record Revenue"},{"$f":"VLOOKUP(I494,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Daily Account Transactions for Revenue "}]
[494,null,"System","Select fee type that should be applied","Generate correct fees based on the fee type that is selected","Manage Fees","Determine Fees","Select Fee Type","Manage Fees-Determine Fees-Select Fee Type",{"$f":"VLOOKUP(I495,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Select Proper Fee Type that is applicable based on Customer Action (e.g., Application, Renewal) "}]
[495,null,"System","Execute correct fee calculation based on fee record formula","Record proper fee information within SADLS ","Manage Fees","Determine Fees","Calculate Fee","Manage Fees-Determine Fees-Calculate Fee",{"$f":"VLOOKUP(I496,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Fee calculation correctly based on proper variables and formulas. "}]
[496,null,"Examiner - Any","Add a fee and record fee information manually ","Record proper fee information manually as necessary within SADLS ","Manage Fees","Determine Fees","Add Fee Manually","Manage Fees-Determine Fees-Add Fee Manually",{"$f":"VLOOKUP(I497,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to add fee and fee codes manually based on agency rule"}]
[497,null,"System","Record fee category for each fee collected","Report detailed fee information correctly by Fee Category","Manage Fees","Document Fees","Record Collected Fees","Manage Fees-Document Fees-Record Collected Fees",{"$f":"VLOOKUP(I498,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record all collected fees by category "}]
[498,null,"System","Record General Ledger Account information for each fee collected ","Report detailed fee information correctly by general ledger account ","Manage Fees","Document Fees","Index Collected Fees","Manage Fees-Document Fees-Index Collected Fees",{"$f":"VLOOKUP(I499,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Index all collected fees to proper account. "}]
[499,null,"System","Print a receipt generated by SADLS ","Give customer receipt based on SADLS receipt template ","Manage Fees","Document Fees","Print Receipt ","Manage Fees-Document Fees-Print Receipt",{"$f":"VLOOKUP(I500,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow User to Print a Receipt Report that SADLS generates"}]
[500,null,"Adjudication Officer","Record that a waive request (Indigence) has been made","Track the hearing forms in order to determine whether the fee waiver request should be granted ","Manage Fees","Process Written Requests","Record Written Request ","Manage Fees-Process Written Requests-Record Written Request",{"$f":"VLOOKUP(I501,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to Record written request to waive hearing fees for applicants who meet certain household criteria. Written request is noted in SADLS and scanned into document retention solution. "}]
[501,null,"System Administrator","Modify Administration Fee Setup","Include general ledger accounts based on State Law/Administrative Code. ","Manage Fees","Map Fees to General Ledger","Evaluate Administrative Fee Setup","Manage Fees-Map Fees to General Ledger-Evaluate Administrative Fee Setup",{"$f":"VLOOKUP(I502,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow Administrator to view and map certain fees to appropriate General ledger number based on State Law/Administrative Code. "}]
[502,null,"System","Create or generate correct fee/credit journal record information based on fee setup","Properly report fee/credit information received and recorded within SADLS ","Manage Fees","Map Fees to General Ledger","Create Journal Records","Manage Fees-Map Fees to General Ledger-Create Journal Records",{"$f":"VLOOKUP(I503,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Associate General records created to appropriate general ledger number based on Administrative configuration"}]
[503,null,"Examiner - Any","Register a voter ","be prompted to go to the Web service for registration ","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I504,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[504,null,"Examiner - Any","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I505,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[505,null,"Administrative Support Unit","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I506,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[506,null,"Adjudication Officer","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I507,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[507,null,"Hearing Officer","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I508,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[508,null,"Military Internet Unit","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I509,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[509,null,"Military Internet Unit","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I510,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[510,null,"Ignition Interlock Unit","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I511,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[511,null,"DMV - Raleigh","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I512,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[512,null,"System","Verify system calculated fees due based on suspension or revocation history","Report on and ensure that customer account has been charged appropriate fees","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I513,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[513,null,"System","Add service fee when it is due","Ensure that customer account has been charged an appropriate service fee","Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee",{"$f":"VLOOKUP(I514,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply service fee if it is necessary based on the customer account record. "}]
[514,null,"System","Add restoration fee when it is due","Ensure that customer account has been charged an appropriate restoration fee","Manage Fees","Assess Driver Records","Apply Restoration Fee","Manage Fees-Assess Driver Records-Apply Restoration Fee",{"$f":"VLOOKUP(I515,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for and apply restoration fee if is necessary based on the customer account record. "}]
[{"$f":"A515+1","v":515},null,"System","Add Other Fee when it is due","Ensure that customer account has been charged an appropriate other fee when it is due. ","Manage Fees","Assess Driver Records","Apply Other Fees","Manage Fees-Assess Driver Records-Apply Other Fees",{"$f":"VLOOKUP(I516,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Check for an apply Other Service Fees as necessary based on the customer account record or based on a manual entry. "}]
[516,null,"System","Verify Court data was received electronically","Ensure electronically received court data from AOC was received and all customer account records have been updated properly ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Receive Documentation or Court Order ","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Receive Documentation or Court Order",{"$f":"VLOOKUP(I517,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive Court Judgement, Order, or Conviction document Electronically from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[517,null,"Adjudication Officer","Record and associate a court judgement, order, or conviction document information received from AOC in a comment field","Recall and review document from IWPM as necessary when viewing the customer account ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order",{"$f":"VLOOKUP(I518,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[518,null,"Ignition Interlock Unit","Record and associate a court judgement, order, or conviction document information received from AOC in a comment field","Recall and review document from IWPM as necessary when viewing the customer account ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order",{"$f":"VLOOKUP(I519,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[519,null,"DMV Medical Unit","Record and associate a court judgement, order, or conviction document information received from AOC in a comment field","Recall and review document from IWPM as necessary when viewing the customer account ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order",{"$f":"VLOOKUP(I520,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[520,null,"Hearing Officer","Record and associate a court judgement, order, or conviction document information received from AOC in a comment field","Recall and review document from IWPM as necessary when viewing the customer account ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order",{"$f":"VLOOKUP(I521,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[521,null,"Data Capture Unit","Record and associate a court judgement, order, or conviction document information received from AOC in a comment field","Recall and review document from IWPM as necessary when viewing the customer account ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order",{"$f":"VLOOKUP(I522,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[522,null,"System","Verify court order was received electronically and processed properly","Ensure the system accurately determined the need for a hearing or administrative procedure","Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Review Received Documentation","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Review Received Documentation",{"$f":"VLOOKUP(I523,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Programmatically review received documentation to determine need for hearing or administrative procedure"}]
[523,null,"System","Determine eligibility for a hearing based on data received by electronic interface","Calculate a hearing date","Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Determine need for Hearing","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Determine need for Hearing",{"$f":"VLOOKUP(I524,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Based on document review programmatically determine the need for a hearing procedure"}]
[524,null,"System","Generate correspondence","Properly communicate relevant information about a customer account to the customer based on a court judgement, order, or conviction. ","Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Communicate Action to Customer","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Communicate Action to Customer",{"$f":"VLOOKUP(I525,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate with the customer when there is an action performed. "}]
[525,null,"System","Place a suspension on a customer's record","Comply with court judgement received from the AOC (via interface)","Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses ","Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses",{"$f":"VLOOKUP(I526,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Place a suspension on a customer license programmatically based on court or administrative judgement received "}]
[526,null,"Adjudication Officer","Access the customer record ","Add a suspension","Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses ","Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses",{"$f":"VLOOKUP(I527,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Place a suspension on a customer license programmatically based on court or administrative judgement received "}]
[527,null,"Adjudication Officer","Access the customer record ","Delete a suspension","Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension",{"$f":"VLOOKUP(I528,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[528,null,"Adjudication Officer","Access the customer record ","Review a suspension","Facilitate Adjudications","Process Suspensions and Limitations","View Suspension","Facilitate Adjudications-Process Suspensions and Limitations-View Suspension",{"$f":"VLOOKUP(I529,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view suspension previously enacted"}]
[529,null,"System","Generate correspondence","Communicate suspension order to those involved in the court judgement","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension ","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension",{"$f":"VLOOKUP(I530,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[530,null,"Administrative Support Unit","Generate correspondence","Communicate suspension order to those involved in the court judgement","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension ",{"$f":"TRIM(CONCATENATE(F531,\"-\",G531,\"-\",H531))","v":"Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension"},{"$f":"VLOOKUP(I531,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[531,null,"Adjudication Officer","Generate correspondence","Communicate suspension order to those involved in the court judgement","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension ","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension",{"$f":"VLOOKUP(I532,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[532,null,"Ignition Interlock Unit","Generate correspondence","Communicate suspension order to those involved in the court judgement","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension ","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension",{"$f":"VLOOKUP(I533,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[533,null,"Hearing Officer","Generate correspondence","Communicate suspension order to those involved in the court judgement","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension ","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension",{"$f":"VLOOKUP(I534,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[534,null,"DMV Medical Unit","Generate correspondence","Communicate suspension order to those involved in the court judgement","Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension ","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension",{"$f":"VLOOKUP(I535,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate suspension order programmatically as necessary to those involved with the proceeding"}]
[535,null,"System","Add conviction programmatically to a driver record","Initiate a suspension or limitation on the credential.","Facilitate Adjudications","Add Conviction to Driver Records","Initiate Suspension or Limitation","Facilitate Adjudications-Add Conviction to Driver Records-Initiate Suspension or Limitation",{"$f":"VLOOKUP(I536,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Add conviction programmatically/manually to the driver record which will initiate a suspension or limitation on the credential."}]
[536,null,"System","Add convictions to a customer record","Process appropriate suspension and ensure electronic interface was processed successfully ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I537,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[537,null,"Adjudication Officer","Access a customer record","Review a conviction on the record","Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Review Received Documentation","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Review Received Documentation",{"$f":"VLOOKUP(I538,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Programmatically review received documentation to determine need for hearing or administrative procedure"}]
[538,null,"Adjudication Officer","Access a custmer record ","Add a Conviction ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I539,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[539,null,"Adjudication Officer","Access a customer record ","Change a conviction ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I540,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[540,null,"Adjudication Officer","Access a customer record ","delete a conviction ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I541,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[541,null,"Adjudication Officer","Access a customer record","Change a conviction with Limited Driving Privilege (LDP) non-alcohol","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I542,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[542,null,"Adjudication Officer","Access a customer record","Review a conviction with LDP non-alcohol","Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Review Received Documentation","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Review Received Documentation",{"$f":"VLOOKUP(I543,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Programmatically review received documentation to determine need for hearing or administrative procedure"}]
[543,null,"Adjudication Officer","Add conviction manually ","Ensure record is updated properly if conviction is received manually or not able to be processed through the standard interface ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I544,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[544,null,"Ignition Interlock Unit","Add conviction manually ","Ensure record is updated properly if conviction is received manually or not able to be processed through the standard interface ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I545,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[545,null,"Hearing Officer","Add conviction manually ","Ensure record is updated properly if conviction is received manually or not able to be processed through the standard interface ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I546,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[546,null,"Data Capture Unit","Add conviction manually ","Ensure record is updated properly if conviction is received manually or not able to be processed through the standard interface ","Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record",{"$f":"VLOOKUP(I547,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary "}]
[547,null,"Adjudication Officer","Record an affidavit manually","Ensure an affidavit is processed correctly when it is received for an administrative hearing ","Facilitate Adjudications","Process Affidavits ","Record an Affidavit Manually","Facilitate Adjudications-Process Affidavits -Record an Affidavit Manually",{"$f":"VLOOKUP(I548,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record an affidavit manually to be processed for an administrative hearing. Affidavits includes affidavit of indigency, affidavits for violations, cancellation of requests, installment agreements, release agreements, etc."}]
[548,null,"Ignition Interlock Unit","Record an affidavit manually","Ensure an affidavit is processed correctly when it is received for an administrative hearing ","Facilitate Adjudications","Process Affidavits ","Record an Affidavit Manually","Facilitate Adjudications-Process Affidavits -Record an Affidavit Manually",{"$f":"VLOOKUP(I549,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record an affidavit manually to be processed for an administrative hearing. Affidavits includes affidavit of indigency, affidavits for violations, cancellation of requests, installment agreements, release agreements, etc."}]
[549,null,"Hearing Officer","Record an affidavit manually","Ensure an affidavit is processed correctly when it is received for an administrative hearing ","Facilitate Adjudications","Process Affidavits ","Record an Affidavit Manually","Facilitate Adjudications-Process Affidavits -Record an Affidavit Manually",{"$f":"VLOOKUP(I550,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record an affidavit manually to be processed for an administrative hearing. Affidavits includes affidavit of indigency, affidavits for violations, cancellation of requests, installment agreements, release agreements, etc."}]
[550,null,"Data Capture Unit","Record an affidavit manually","Ensure an affidavit is processed correctly when it is received for an administrative hearing ","Facilitate Adjudications","Process Affidavits ","Record an Affidavit Manually","Facilitate Adjudications-Process Affidavits -Record an Affidavit Manually",{"$f":"VLOOKUP(I551,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record an affidavit manually to be processed for an administrative hearing. Affidavits includes affidavit of indigency, affidavits for violations, cancellation of requests, installment agreements, release agreements, etc."}]
[551,null,"DMV Medical Unit","Record an affidavit manually","Ensure an affidavit is processed correctly when it is received for an administrative hearing ","Facilitate Adjudications","Process Affidavits ","Record an Affidavit Manually","Facilitate Adjudications-Process Affidavits -Record an Affidavit Manually",{"$f":"VLOOKUP(I552,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record an affidavit manually to be processed for an administrative hearing. Affidavits includes affidavit of indigency, affidavits for violations, cancellation of requests, installment agreements, release agreements, etc."}]
[552,null,"System","Process electronic interface for Ignition Interlock de-install is processed properly","Ensure de-install records are recorded correctly within SADLS ","Facilitate Adjudications","Process Affidavits ","Electronically Process DeInstall","Facilitate Adjudications-Process Affidavits -Electronically Process DeInstall",{"$f":"VLOOKUP(I553,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Electronically process an interlock deinstall affidavit. "}]
[553,null,"Hearing Officer","Schedule time for hearing","Determine an appropriate time and place for the hearing ","Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing",{"$f":"VLOOKUP(I554,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  "}]
[554,null,"Ignition Interlock Unit","Schedule time for hearing","Determine an appropriate time and place for the hearing ","Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing",{"$f":"VLOOKUP(I555,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  "}]
[555,null,"DMV Medical Unit","Schedule time for hearing","Determine an appropriate time and place for the hearing ","Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing",{"$f":"VLOOKUP(I556,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  "}]
[556,null,"SR Hearing Officer","Schedule time for hearing","Determine an appropriate time and place for the hearing ","Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing",{"$f":"VLOOKUP(I557,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  "}]
[557,null,"Safety & Responsibility Unit","Access the customer record ","enter a security deposit ","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I558,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[558,null,"Safety & Responsibility Unit","Access the customer record ","enter suspension comments","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I559,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[559,null,"Safety & Responsibility Unit","Schedule a Safety and Responsibility hearing in SADLS","Place a stay on the record so that no updates can be made to the record until a hearing decision is rendered","Facilitate Hearings and Appeals","Schedule Hearings ","Enact Stay on Record","Facilitate Hearings and Appeals-Schedule Hearings -Enact Stay on Record",{"$f":"VLOOKUP(I560,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enact Stay on Record so no updates can be made until Hearing Decision is made"}]
[560,null,"System","Communicate the time of the hearing via USPS letter","Confirm time with the customer ","Facilitate Hearings and Appeals","Schedule Hearings ","Confirm Time with Customer","Facilitate Hearings and Appeals-Schedule Hearings -Confirm Time with Customer",{"$f":"VLOOKUP(I561,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate hearing time with the customer via letter, phone, and/or email."}]
[561,null,"Administrative Support Unit","Communicate the time of the hearing via USPS letter","Confirm time with the customer ","Facilitate Hearings and Appeals","Schedule Hearings ","Confirm Time with Customer","Facilitate Hearings and Appeals-Schedule Hearings -Confirm Time with Customer",{"$f":"VLOOKUP(I562,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate hearing time with the customer via letter, phone, and/or email."}]
[562,null,"System","Generate correspondence","Send a hearing schedule letter to the customer","Facilitate Hearings and Appeals","Schedule Hearings ","Confirm Time with Customer","Facilitate Hearings and Appeals-Schedule Hearings -Confirm Time with Customer",{"$f":"VLOOKUP(I563,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate hearing time with the customer via letter, phone, and/or email."}]
[563,null,"System","Communicate hearing via appointment letter","Notify customer of any changes to hearing location and/or  time","Facilitate Hearings and Appeals","Schedule Hearings ","Notify Customer of Hearing Schedule Changes","Facilitate Hearings and Appeals-Schedule Hearings -Notify Customer of Hearing Schedule Changes",{"$f":"VLOOKUP(I564,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Notify customer of any changes to hearing  time or place if such a change does occur. Generate an appt. letter"}]
[564,null,"Hearing Officer","Reschedule Hearing based on customer request and/or Hearing Officer availability ","Schedule an appropriate time for hearing","Facilitate Hearings and Appeals","Schedule Hearings","Reschedule Hearing","Facilitate Hearings and Appeals-Schedule Hearings-Reschedule Hearing",{"$f":"VLOOKUP(I565,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Reschedule Hearing within SADLS as necessary based on internal and external stakeholder availability "}]
[565,null,"Ignition Interlock Unit","Reschedule Hearing based on customer request and/or Hearing Officer availability ","Schedule an appropriate time for hearing","Facilitate Hearings and Appeals","Schedule Hearings","Reschedule Hearing","Facilitate Hearings and Appeals-Schedule Hearings-Reschedule Hearing",{"$f":"VLOOKUP(I566,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Reschedule Hearing within SADLS as necessary based on internal and external stakeholder availability "}]
[566,null,"DMV Medical Unit","Reschedule Hearing based on customer request and/or Hearing Officer availability ","Schedule an appropriate time for hearing","Facilitate Hearings and Appeals","Schedule Hearings","Reschedule Hearing","Facilitate Hearings and Appeals-Schedule Hearings-Reschedule Hearing",{"$f":"VLOOKUP(I567,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Reschedule Hearing within SADLS as necessary based on internal and external stakeholder availability "}]
[567,null,"Adjudication Officer","Schedule time for hearing","Determine an appropriate time and place for the hearing ","Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing",{"$f":"VLOOKUP(I568,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  "}]
[568,null,"Hearing Officer","Receive a customer's request for a hearing","Schedule a hearing for a customer","Facilitate Hearings and Appeals","Process Hearing Request ","Collect Hearing Request","Facilitate Hearings and Appeals-Process Hearing Request -Collect Hearing Request",{"$f":"VLOOKUP(I569,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receiving a request for a Hearing after suspension, conviction, or limitation to customer’s credential is finalized in addition to collecting the fee for the hearing. "}]
[569,null,"System","Validate a customer's request for a hearing","Confirm information regarding the customer's request","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I570,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[570,null,"Hearing Officer","Validate a customer's request for a hearing","Confirm information regarding the customer's request","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I571,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[571,null,"Ignition Interlock Unit","Validate a customer's request for a hearing","Confirm information regarding the customer's request","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I572,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[572,null,"Administrative Support Unit","Validate a customer's request for a hearing","Confirm information regarding the customer's request","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I573,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[573,null,"Ignition Interlock Unit","Enter that a hearing fee and hearing request were received","Schedule a hearing for a customer","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I574,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[574,null,"Adjudication Officer","Enter that a hearing fee and hearing request were received","Schedule a hearing for a customer","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I575,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[575,null,"Administrative Support Unit","Select Hearing Type ","Add Hearing Fee and the 4 digit check number ","Facilitate Hearings and Appeals","Process Hearing Request ","Collect Hearing Request ","Facilitate Hearings and Appeals-Process Hearing Request -Collect Hearing Request",{"$f":"VLOOKUP(I576,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receiving a request for a Hearing after suspension, conviction, or limitation to customer’s credential is finalized in addition to collecting the fee for the hearing. "}]
[576,null,"Administrative Support Unit","Review payments collected ","Make adjustments to incorrect recorded payments ","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I577,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[577,null,"Administrative Support Unit","Approve payment adjustments ","collect the correct payment ","Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal",{"$f":"VLOOKUP(I578,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. "}]
[578,null,"Administrative Support Unit","Review Daily Payment Summary for user and station ID ","Confirm reports are correct ","Maintain Accounts Receivable ","Maintain AR Records","Summarize Records","Maintain Accounts Receivable -Maintain AR Records-Summarize Records",{"$f":"VLOOKUP(I579,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[{"$f":"A579+1","v":579},null,"System","Reflect UNUSED portion of payment ","so that a user can process a refund with the remainder ","Maintain Accounts Receivable ","Maintain AR Records","Document Debits","Maintain Accounts Receivable -Maintain AR Records-Document Debits",{"$f":"VLOOKUP(I580,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document debit records processed by the department. "}]
[580,null,"Administrative Support Unit","Refund overpayment or underpayment ","Complete the payment transactions ","Manage Payments, Credits, and Refunds","Maintain Records","Issue Refunds","Manage Payments, Credits, and Refunds-Maintain Records-Issue Refunds",{"$f":"VLOOKUP(I581,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Utilize the backout screen to Issue and document all refunds issued by the DMV. "}]
[581,null,"Administrative Support Unit","Enter that a hearing fee and hearing request were received","Schedule a hearing for a customer","Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing",{"$f":"VLOOKUP(I582,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution."}]
[582,null,"Hearing Officer","Fill out a formal report ","Have an evidence record of what the individual said during the interview ","Facilitate Hearings and Appeals","Conduct Interviews","Document Version of Events ","Facilitate Hearings and Appeals-Conduct Interviews-Document Version of Events",{"$f":"VLOOKUP(I583,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document via formal report the individual's version of events. "}]
[583,null,"Ignition Interlock Unit","Fill out a formal report ","Have an evidence record of what the individual said during the interview ","Facilitate Hearings and Appeals","Conduct Interviews","Document Version of Events ","Facilitate Hearings and Appeals-Conduct Interviews-Document Version of Events",{"$f":"VLOOKUP(I584,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document via formal report the individual's version of events. "}]
[584,null,"DMV Medical Unit","Fill out a formal report ","Have an evidence record of what the individual said during the interview ","Facilitate Hearings and Appeals","Conduct Interviews","Document Version of Events ","Facilitate Hearings and Appeals-Conduct Interviews-Document Version of Events",{"$f":"VLOOKUP(I585,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document via formal report the individual's version of events. "}]
[585,null,"System","Receive information from LITES regarding a Liability Insurance Review","Determine what the next steps should be for the potential violation","Facilitate Hearings and Appeals","Liability Insurance Review","Receive Information","Facilitate Hearings and Appeals-Liability Insurance Review-Receive Information",{"$f":"VLOOKUP(I586,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive Information from LITES regarding a Liability Insurance Review that needs to take place in order to determine appropriate next steps"}]
[586,null,"System","Generate a notification of collection letter","Advise the customer that the account could be sent to a collection agency","Facilitate Hearings and Appeals","Liability Insurance Review","Generate Correspondence","Facilitate Hearings and Appeals-Liability Insurance Review-Generate Correspondence",{"$f":"VLOOKUP(I587,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Generate Correspondence for the User in the Liability Insurance Review process"}]
[587,null,"SR Hearing Officer","View the Motor Vehicle Record","Gather information related to a lapse in insurance","Facilitate Hearings and Appeals","Liability Insurance Review","Research Information ","Facilitate Hearings and Appeals-Liability Insurance Review-Research Information",{"$f":"VLOOKUP(I588,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Research information related in SADLS and other systems regarding the Liability insurance review that is being conducted "}]
[588,null,"SR Hearing Officer","View the Motor Vehicle Record","Look for Information during the hearing ","Facilitate Hearings and Appeals","Liability Insurance Review","Research Information ","Facilitate Hearings and Appeals-Liability Insurance Review-Research Information",{"$f":"VLOOKUP(I589,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Research information related in SADLS and other systems regarding the Liability insurance review that is being conducted "}]
[589,null,"DMV Medical Unit","Conduct Paper hearing","Conduct a hearing without the customer present","Facilitate Hearings and Appeals","Conduct Hearings","Administer Hearing","Facilitate Hearings and Appeals-Conduct Hearings-Administer Hearing",{"$f":"VLOOKUP(I590,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer a hearing (e.g., in-person, mail, or  document correspondence.) "}]
[590,null,"Ignition Interlock Unit","Conduct Paper hearing","Conduct a hearing without the customer present","Facilitate Hearings and Appeals","Conduct Hearings","Administer Hearing","Facilitate Hearings and Appeals-Conduct Hearings-Administer Hearing",{"$f":"VLOOKUP(I591,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer a hearing (e.g., in-person, mail, or  document correspondence.) "}]
[591,null,"Adjudication Officer","Review the Limited Driving Privilege denial letters (SLIM) generated thru SADLS ","Determine which letters should be mailed to the customer and court official ","Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I592,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[592,null,"Adjudication Officer","Add a comment for removal of a Stop Issuance ","Update the record to issue a license/ID ","Manage Credentials","Disable Record","Unblock Record","Manage Credentials-Disable Record-Unblock Record",{"$f":"VLOOKUP(I593,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to unblock account after a stop or block has been placed on the record"}]
[593,null,"Adjudication Officer","Review the Ten Year Conviction Report ","Make corrections as needed for ten year old convictions ","Manage Information","Produce Reports and Dashboards ","Review Scheduled Reports ","Manage Information-Produce Reports and Dashboards -Review Scheduled Reports",{"$f":"VLOOKUP(I594,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review Scheduled Report output to ensure accuracy prior to sending information out of the department. "}]
[594,null,"Adjudication Officer","View Pending Events ","Inquire or delete a Pending Event ","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I595,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[595,null,"Adjudication Officer","View Driver Event History ","Determine what was done on the record ","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I596,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[596,null,"Hearing Officer","Conduct a Hearing","Conduct an hearing and document/track meeting.","Facilitate Hearings and Appeals","Conduct Hearings","Administer Hearing","Facilitate Hearings and Appeals-Conduct Hearings-Administer Hearing",{"$f":"VLOOKUP(I597,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Administer a hearing (e.g., in-person, mail, or  document correspondence.) "}]
[597,null,"Adjudication Officer","Schedule time for hearing","Schedule a Conference to be conducted at Headquarters ","Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing ","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing",{"$f":"VLOOKUP(I598,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  "}]
[598,null,"Adjudication Officer","Conduct a Conference ","Assign a customer to the Clinic for Point Reduction ","Facilitate Hearings and Appeals","Manage Clinic","Assign a Customer ","Facilitate Hearings and Appeals-Manage Clinic-Assign a Customer",{"$f":"VLOOKUP(I599,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Assign a customer to clinic "}]
[599,null,"Adjudication Officer","Assign a Clinic ","Mail a letter to customer for Clinic location, date and time ","Facilitate Hearings and Appeals","Manage Clinic","Create Clinic Notice ","Facilitate Hearings and Appeals-Manage Clinic-Create Clinic Notice",{"$f":"VLOOKUP(I600,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Create a clinic for users to be assigned to "}]
[600,null,"Adjudication Officer","Add comments to a customer's record ","scan the Hearing cancellation and email the Hearing Officer ","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information ",{"$f":"TRIM(CONCATENATE(F601,\"-\",G601,\"-\",H601))","v":"Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information"},{"$f":"VLOOKUP(I601,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[601,null,"Adjudication Officer","Add comments to a customer's record for a Negate ","Delete an out of state conviction as directed by the State ","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order",{"$f":"VLOOKUP(I602,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation"}]
[602,null,"Adjudication Officer","Access customer's record ","add a compliance date for an unpaid citation (jn-state or oos) ","Facilitate Adjudications","Process Suspensions and Limitations","Remove and/or Comply with Suspension","Facilitate Adjudications-Process Suspensions and Limitations-Remove and/or Comply with Suspension",{"$f":"VLOOKUP(I603,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to remove suspension previously enacted based on court result, administrative action, or mistake found"}]
[603,null,"Adjudication Officer","Access customer record","add a 30 day Provisional Civil Suspension to the record ","Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses","Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses",{"$f":"VLOOKUP(I604,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Place a suspension on a customer license programmatically based on court or administrative judgement received "}]
[604,null,"Adjudication Officer","Access customer record","Add compliance date to a Provisional Civil Suspension ","Facilitate Adjudications","Process Suspensions and Limitations","Remove and/or Comply with Suspension","Facilitate Adjudications-Process Suspensions and Limitations-Remove and/or Comply with Suspension",{"$f":"VLOOKUP(I605,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to remove suspension previously enacted based on court result, administrative action, or mistake found"}]
[605,null,"Adjudication Officer","Access a customer's record","Assign a customer to a clinic","Facilitate Hearings and Appeals","Manage Clinic","Assign a Customer ","Facilitate Hearings and Appeals-Manage Clinic-Assign a Customer",{"$f":"VLOOKUP(I606,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Assign a customer to clinic "}]
[606,null,"System","Generate correspondence","Advise the customer of the time and place for the clinic","Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I607,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[607,null,"Hearing Officer","Record hearing Decision","Determine and recall the outcome of a conducted hearing.","Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision",{"$f":"VLOOKUP(I608,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system "}]
[608,null,"SR Hearing Officer","Record hearing Decision","Determine and recall the outcome of a conducted hearing.","Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision",{"$f":"VLOOKUP(I609,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system "}]
[609,null,"DMV Medical Unit","Record hearing Decision","Determine and recall the outcome of a conducted hearing.","Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision",{"$f":"VLOOKUP(I610,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system "}]
[610,null,"Ignition Interlock Unit","Record hearing Decision","Determine and recall the outcome of a conducted hearing.","Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision",{"$f":"VLOOKUP(I611,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system "}]
[611,null,"SR Hearing Officer","Open the Hearing screen in the customer's record","Enter information pertinent to the accident and hearing, including witness testimony","Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision",{"$f":"VLOOKUP(I612,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system "}]
[612,null,"SR Hearing Officer","Enter the hearing decision into the customer's record","Ensure the record is current","Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision",{"$f":"VLOOKUP(I613,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system "}]
[613,null,"Hearing Officer","Generate correspondence","Communicate the results of a hearing","Facilitate Hearings and Appeals","Render Hearing Decisions","Communicate Hearing Results","Facilitate Hearings and Appeals-Render Hearing Decisions-Communicate Hearing Results",{"$f":"VLOOKUP(I614,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate via email, phone, and/or written communication the results of the hearing. "}]
[614,null,"DMV Medical Unit","Generate correspondence","Communicate the results of a hearing","Facilitate Hearings and Appeals","Render Hearing Decisions","Communicate Hearing Results","Facilitate Hearings and Appeals-Render Hearing Decisions-Communicate Hearing Results",{"$f":"VLOOKUP(I615,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate via email, phone, and/or written communication the results of the hearing. "}]
[615,null,"Ignition Interlock Unit","Generate correspondence","Communicate the results of a hearing","Facilitate Hearings and Appeals","Render Hearing Decisions","Communicate Hearing Results","Facilitate Hearings and Appeals-Render Hearing Decisions-Communicate Hearing Results",{"$f":"VLOOKUP(I616,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate via email, phone, and/or written communication the results of the hearing. "}]
[616,null,"System","Generate correspondence","Communicatethe results of a hearing","Facilitate Hearings and Appeals","Render Hearing Decisions","Communicate Hearing Results","Facilitate Hearings and Appeals-Render Hearing Decisions-Communicate Hearing Results",{"$f":"VLOOKUP(I617,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate via email, phone, and/or written communication the results of the hearing. "}]
[617,null,"Ignition Interlock Unit","Enter hearing appeal","Record documentation served on the Commissioner and gather information from the hearing","Facilitate Hearings and Appeals","Receive Appeal Notices ","Enter Administrative Hearing (Appeal) ","Facilitate Hearings and Appeals-Receive Appeal Notices -Enter Administrative Hearing (Appeal)",{"$f":"VLOOKUP(I618,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Court subpoenas the Commissioner and information gathered from the hearing is put together and shared with the judge. sent to the Attorney General"}]
[618,null,"Hearing Officer","Record hearing evidence received","Have a single log or list of evidene that is available ","Facilitate Hearings and Appeals","Review Hearing Evidence ","Record Hearing Evidence ","Facilitate Hearings and Appeals-Review Hearing Evidence -Record Hearing Evidence",{"$f":"VLOOKUP(I619,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record that hearing evidence has been received in an organized manner for review. The evidence will also be recorded in another system"}]
[619,null,"DMV Medical Unit","Generate and send medical forms to customers "," Solicit information needed by DMV to evaluate ability to operate vehicle.","Manage Medical Review","Send Medical Forms to Drivers","Generate Medical Forms","Manage Medical Review-Send Medical Forms to Drivers-Generate Medical Forms",{"$f":"VLOOKUP(I620,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Create request to send medical forms capturing relevant information to process request. "}]
[620,null,"System","Send medical forms and instructions","Issue forms to driver by mail.","Manage Medical Review","Send Medical Forms to Drivers","Send Medical Forms and Instructions","Manage Medical Review-Send Medical Forms to Drivers-Send Medical Forms and Instructions",{"$f":"VLOOKUP(I621,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Issue medical forms to driver electronically or via mail."}]
[621,null,"DMV Medical Unit","Enter information from medical documents received manually","Determine limitations on an individual's driving privileges.","Manage Medical Review","Evaluate Medical Documentation","Review Medical Documentation Received","Manage Medical Review-Evaluate Medical Documentation-Review Medical Documentation Received",{"$f":"VLOOKUP(I622,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Complete thorough review of all medical documentation received. Information is noted in SADLS. It is a cyclical process. If Page 7 is incomplete, they will request for documentation again"}]
[622,null,"DMV Medical Unit","Request additional information ","generate the required forms for review ","Manage Medical Review","Send Medical Forms to Drivers","Send Medical Forms and Instructions ","Manage Medical Review-Send Medical Forms to Drivers-Send Medical Forms and Instructions",{"$f":"VLOOKUP(I623,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Issue medical forms to driver electronically or via mail."}]
[623,null,"DMV Medical Unit","Key the Medical data from an approved medical waiver form","Generate a letter to a customer ","Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I624,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[624,null,"DMV Medical Unit","Key Involuntary Commitment Order ","Suspend the driver license if the status is Active ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I625,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[625,null,"DMV Medical Unit","Enter date and time to Schedule a Medical Hearing","Generate a letter","Manage Customer Records","Maintain Records","Generate Correspondence","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I626,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[626,null,"DMV Medical Unit","Conduct Medical Hearing ","Enter decision ","Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports",{"$f":"VLOOKUP(I627,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Render decision based on medical issue that has been reported by individual, medical personnel, and experience"}]
[627,null,"DMV Medical Unit","Review the new information or forms received by the Nurse to be reviewed for reconsideration ","Change the decision if necessary and key the changes in SADLS ","Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports",{"$f":"VLOOKUP(I628,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Render decision based on medical issue that has been reported by individual, medical personnel, and experience"}]
[628,null,"DMV Medical Unit","Review Medical documents ","Cancel or restrict the driver license ","Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports",{"$f":"VLOOKUP(I629,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Render decision based on medical issue that has been reported by individual, medical personnel, and experience"}]
[629,null,"DMV Medical Unit","Cancel or restrict the driver license ","Generate a decision letter ","Manage Medical Review","Determine Approvals/Disapprovals","Send Correspondence to Driver","Manage Medical Review-Determine Approvals/Disapprovals-Send Correspondence to Driver",{"$f":"VLOOKUP(I630,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine approval/Disapproval and communicate with driver expeditiously"}]
[630,null,"DMV Medical Unit","Enter medical information received from Highway Patrol, concerned citizens, family members ","Trigger a Re-Exam and notify Examiner who will perform the re-exam ","Manage Medical Review","Initiate Hearings","Conduct Reconsideration ","Manage Medical Review-Initiate Hearings-Conduct Reconsideration",{"$f":"VLOOKUP(I631,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct thorough reconsideration based on case merits"}]
[631,null,"DMV Medical Unit","Key medical data from the SBTS Form 805","generate a medical report form ","Manage Medical Review","Determine Approvals/Disapprovals","Send Correspondence to Driver","Manage Medical Review-Determine Approvals/Disapprovals-Send Correspondence to Driver",{"$f":"VLOOKUP(I632,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine approval/Disapproval and communicate with driver expeditiously"}]
[632,null,"DMV Medical Unit","Key Adjudication Incompetence ","Generate a letter ","Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions",{"$f":"VLOOKUP(I633,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a driver suspension is enacted the suspension can be based on defined conditions. "}]
[633,null,"DMV Medical Unit","Generate Letters ","generate pending events ","Manage Medical Review","Determine Approvals/Disapprovals","Send Correspondence to Driver","Manage Medical Review-Determine Approvals/Disapprovals-Send Correspondence to Driver",{"$f":"VLOOKUP(I634,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine approval/Disapproval and communicate with driver expeditiously"}]
[634,null,"DMV Medical Unit","Key an Adjudication Incompetence Decree ","Remove the suspension from the customer's record","Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension",{"$f":"VLOOKUP(I635,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[635,null,"DMV Medical Unit","Enter medical information received from Highway Patrol, concerned citizens, family members ","Have customer re-examined based on medical history.  ","Manage Medical Review","Evaluate Medical Documentation","Assess Driver's Medical Issue ",{"$f":"TRIM(CONCATENATE(F636,\"-\",G636,\"-\",H636))","v":"Manage Medical Review-Evaluate Medical Documentation-Assess Driver's Medical Issue"},{"$f":"VLOOKUP(I636,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Assess driver's medical issue based on history and reports received and reviewed. "}]
[636,null,"DMV Medical Unit","Process decision based on medical documentation","Approve driver's license with restrictions","Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports",{"$f":"VLOOKUP(I637,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Render decision based on medical issue that has been reported by individual, medical personnel, and experience"}]
[637,null,"DMV Medical Unit","Process decision based on medical documentation","Approve driver's license without restrictions","Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports",{"$f":"VLOOKUP(I638,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Render decision based on medical issue that has been reported by individual, medical personnel, and experience"}]
[638,null,"DMV Medical Unit","Process decision based on medical documentation","Disapprove driver's license ","Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports",{"$f":"VLOOKUP(I639,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Render decision based on medical issue that has been reported by individual, medical personnel, and experience"}]
[639,null,"DMV Medical Unit","Key medical data received from either a physician’s request, from the customer or from crash data ","Send a Medical Report Form to the customer to determine if customer should be placed in the Medical Program ","Manage Medical Review","Send Medical Forms to Drivers","Send Medical Forms and Instructions ","Manage Medical Review-Send Medical Forms to Drivers-Send Medical Forms and Instructions",{"$f":"VLOOKUP(I640,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Issue medical forms to driver electronically or via mail."}]
[640,null,"System","Send correspondence to driver","Provide decision to driver based on medical issue","Manage Medical Review","Determine Approvals/Disapprovals","Send Correspondence to Driver","Manage Medical Review-Determine Approvals/Disapprovals-Send Correspondence to Driver",{"$f":"VLOOKUP(I641,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine approval/Disapproval and communicate with driver expeditiously"}]
[641,null,"DMV Medical Unit","Enter driver's appeal request","Process their appeal of medical review decision","Manage Medical Review","Initiate Hearings","Process Appeal","Manage Medical Review-Initiate Hearings-Process Appeal",{"$f":"VLOOKUP(I642,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Process appeal received from individual and log receipt of document against case. "}]
[642,null,"DMV Medical Unit","Review information regarding a driver's license decision","Reconsider previous case decision for a driver based on merits of their appeal request.","Manage Medical Review","Initiate Hearings","Conduct Reconsideration ","Manage Medical Review-Initiate Hearings-Conduct Reconsideration",{"$f":"VLOOKUP(I643,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct thorough reconsideration based on case merits"}]
[{"$f":"A643+1","v":643},null,"DMV Medical Unit","Reverify medical reports","Review medical reports collected in the system to ensure proper determination was made.","Manage Medical Review","Initiate Hearings","Reverify Medical Reports ","Manage Medical Review-Initiate Hearings-Reverify Medical Reports",{"$f":"VLOOKUP(I644,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review medical reports collected and reviewed to ensure proper determination was made. "}]
[644,null,"DMV Medical Unit","Enter additional appeal information received into SADLS ","Collect additional information necessary based on new facts received.","Manage Medical Review","Initiate Hearings","Gather Additional Information ","Manage Medical Review-Initiate Hearings-Gather Additional Information",{"$f":"VLOOKUP(I645,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Gather and receive additional information as provided or as becomes necessary based on new facts received. "}]
[645,null,"DMV Medical Unit","Schedule a hearing ","Reconsider the request decision","Manage Medical Review","Initiate Hearings","Initiate Hearing ","Manage Medical Review-Initiate Hearings-Initiate Hearing",{"$f":"VLOOKUP(I646,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Initiate a reconsideration hearing if warranted to consider the request"}]
[646,null,"Fraud Unit","View Customer Information ","Determine if fraud is being committed","Conduct Investigations","Investigate Potential Identity Theft","Investigate Identity information stolen from NC-DMV","Conduct Investigations-Investigate Potential Identity Theft-Investigate Identity information stolen from NC-DMV",{"$f":"VLOOKUP(I647,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Investigate any instance where an individual’s identity information, as maintained by the NC DMV, is suspected of being (or has been) stolen"}]
[647,null,"Fraud Unit","Enter a Case Issuance Date","Indicate the issuance on the Target's true identity","Conduct Investigations","Investigate Potential Identity Theft","Investigate Identity information stolen from NC-DMV","Conduct Investigations-Investigate Potential Identity Theft-Investigate Identity information stolen from NC-DMV",{"$f":"VLOOKUP(I648,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Investigate any instance where an individual’s identity information, as maintained by the NC DMV, is suspected of being (or has been) stolen"}]
[648,null,"Fraud Unit","Retrieve candidate information (MVR & address history) ","Send information to an out-of-state law enforcement agency that requested information","Conduct Investigations","Investigate Potential Identity Theft","Investigate Identity information stolen from NC-DMV","Conduct Investigations-Investigate Potential Identity Theft-Investigate Identity information stolen from NC-DMV",{"$f":"VLOOKUP(I649,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Investigate any instance where an individual’s identity information, as maintained by the NC DMV, is suspected of being (or has been) stolen"}]
[649,null,"License and Theft Bureau Inspector ","Retrieve customer data (demographics, Citations/convictions)","Complete an investigation (identity theft, fraud, other citizen abuses)","Conduct Investigations","Investigate Potential Identity Theft","Investigate Identity information stolen from NC-DMV","Conduct Investigations-Investigate Potential Identity Theft-Investigate Identity information stolen from NC-DMV",{"$f":"VLOOKUP(I650,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Investigate any instance where an individual’s identity information, as maintained by the NC DMV, is suspected of being (or has been) stolen"}]
[650,null,"Fraud Unit","Add comments to SADLS ","Document all steps taken in an investigation of ID Fraud","Conduct Investigations","Investigate Potential DL/ID Fraud","Record Investigation Results ","Conduct Investigations-Investigate Potential DL/ID Fraud-Record Investigation Results",{"$f":"VLOOKUP(I651,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document investigation results and communicate/make information available as is appropriate based on state law"}]
[651,null,"License and Theft Bureau Inspector ","Add comments to SADLS ","Document all steps taken in an investigation of ID Fraud","Conduct Investigations","Investigate Potential DL/ID Fraud","Record Investigation Results ","Conduct Investigations-Investigate Potential DL/ID Fraud-Record Investigation Results",{"$f":"VLOOKUP(I652,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document investigation results and communicate/make information available as is appropriate based on state law"}]
[652,null,"Fraud Unit","Enter a stop issuance","Prevent a license from being printed or issued ","Manage Credentials","Disable Record","Block Record","Manage Credentials-Disable Record-Block Record",{"$f":"VLOOKUP(I653,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. "}]
[653,null,"System","Initiate an issuance","Ensure a credential is printed for the identity fraud victim ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card",{"$f":"VLOOKUP(I654,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  "}]
[654,null,"Fraud Unit","Add comments to SADLS","Include Inspector's findings in the customer record","Conduct Investigations","Investigate potential DL/ID Fraud","Record Investigation Results","Conduct Investigations-Investigate potential DL/ID Fraud-Record Investigation Results",{"$f":"VLOOKUP(I655,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document investigation results and communicate/make information available as is appropriate based on state law"}]
[655,null,"Fraud Unit","Review customer's event history","Determine the TDC/TIC status","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I656,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[656,null,"Fraud Unit","Add comments to SADLS","Document the action taken on the customer's record","Conduct Investigations","Investigate potential DL/ID Fraud","Record Investigation Results","Conduct Investigations-Investigate potential DL/ID Fraud-Record Investigation Results",{"$f":"VLOOKUP(I657,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document investigation results and communicate/make information available as is appropriate based on state law"}]
[657,null,"System","Accept a Clear Issuance Command from the Idemia System","Create the print stream for the card production process","Manage Credentials","Produce and Mail Cards","Track Card Issuance","Manage Credentials-Produce and Mail Cards-Track Card Issuance",{"$f":"VLOOKUP(I658,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Monitoring the status of a DL/ID (new/renewed/duplicate) from authorization and verification checks to production and mailing by the DMV's card vendor. "}]
[658,null,"System","Send a print stream to the card production system","Print a credential for the customer","Manage Credentials","Produce and Mail Cards","Track Card Issuance","Manage Credentials-Produce and Mail Cards-Track Card Issuance",{"$f":"VLOOKUP(I659,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Monitoring the status of a DL/ID (new/renewed/duplicate) from authorization and verification checks to production and mailing by the DMV's card vendor. "}]
[659,null,"License and Theft Bureau Inspector ","Clear Issuance in Card Manager ","send Face Recoginition clearance to SADLS ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card",{"$f":"VLOOKUP(I660,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  "}]
[660,null,"License and Theft Bureau Inspector ","Review Driving records ","Conduct an investigation","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I661,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[661,null,"License and Theft Bureau Inspector ","Enter Comments, case Issuance Date and Failure Code ","Complete Investigation","Conduct Investigations","Investigate Potential DL/ID Fraud","Record Investigation Results ","Conduct Investigations-Investigate Potential DL/ID Fraud-Record Investigation Results",{"$f":"VLOOKUP(I662,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Document investigation results and communicate/make information available as is appropriate based on state law"}]
[662,null,"License and Theft Bureau Inspector ","Clear Case ","Send the print stream to card production ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card",{"$f":"VLOOKUP(I663,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  "}]
[663,null,"license and Theft Bureau Inspector ","review Event History ","Determine TDC/TIC status ","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I664,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[664,null,"License and Theft Bureau Inspector ","Change the Facial Recoginition status ","Pass Card Manager the Pass indicator ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card",{"$f":"VLOOKUP(I665,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  "}]
[665,null,"System","Send print stream to card production ","print card ","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card",{"$f":"VLOOKUP(I666,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  "}]
[666,null,"System","Send DL #, Control #, or ID # to STARS","Conduct an investigation into a salesman","License Businesses and Individuals","Review and Process License Applications","Investigate Dealer","License Businesses and Individuals-Review and Process License Applications-Investigate Dealer",{"$f":"VLOOKUP(I667,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Investigating a salesman to determine whether they should be licensed as a dealer based on past history. "}]
[667,null,"License and Theft Bureau Inspector ","View customer information","Conduct an investigation into a salesman","License Businesses and Individuals","Review and Process License Applications","Investigate Dealer","License Businesses and Individuals-Review and Process License Applications-Investigate Dealer",{"$f":"VLOOKUP(I668,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Investigating a salesman to determine whether they should be licensed as a dealer based on past history. "}]
[668,null,"System","Receive verification when ignition interlock device is installed for program participant","Verify with the vendor that the device was properly installed from an authorized service provider and store information from the report regarding the date, participant, and service provider that performed the installation.","Administer Ignition Interlock Program","Verify Device Installation","Receive verification","Administer Ignition Interlock Program-Verify Device Installation-Receive verification",{"$f":"VLOOKUP(I669,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a device is installed the DMV receives verification from the Authorized service provider that the device has been properly installed. "}]
[669,null,"System","Record the install verification","Have all relevant information about the installation stored within the system","Administer Ignition Interlock Program","Verify Device Installation","Record Verification","Administer Ignition Interlock Program-Verify Device Installation-Record Verification",{"$f":"VLOOKUP(I670,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"After a device is installed, DMV records and stores information from the report regarding the date, participant, and service provider completing the installation. "}]
[670,null,"System","Record the deinstall of device ","Have a record of when the device was uninstalled","Administer Ignition Interlock Program","Verify Device Installation","Record Deinstall Electronically","Administer Ignition Interlock Program-Verify Device Installation-Record Deinstall Electronically",{"$f":"VLOOKUP(I671,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record Deinstall of Interlock Device from 3rd Party Interface"}]
[671,null,"System","Record the changeover of device ","Have a record of when the device was changed to another vehicle","Administer Ignition Interlock Program","Verify Device Installation","Record changeover electronically","Administer Ignition Interlock Program-Verify Device Installation-Record changeover electronically",{"$f":"VLOOKUP(I672,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record changeover of device from one vehicle to another"}]
[672,null,"System","Record the reinstall of device ","Have a record of when the device was reinstalled","Administer Ignition Interlock Program","Verify Device Installation","Record Verification","Administer Ignition Interlock Program-Verify Device Installation-Record Verification",{"$f":"VLOOKUP(I673,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"After a device is installed, DMV records and stores information from the report regarding the date, participant, and service provider completing the installation. "}]
[673,null,"Ignition Interlock Unit","Manage deinstall process manually","Allow the user to view and manage the customer's record.","Administer Ignition Interlock Program","Verify Device Installation","Manage Deinstall Manually","Administer Ignition Interlock Program-Verify Device Installation-Manage Deinstall Manually",{"$f":"VLOOKUP(I674,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view and manage deinstall record manually. (although typically done electronically) "}]
[674,null,"Help Desk","Manage deinstall process manually","Allow the user to view and manage the customer's record.","Administer Ignition Interlock Program","Verify Device Installation","Manage Deinstall Manually","Administer Ignition Interlock Program-Verify Device Installation-Manage Deinstall Manually",{"$f":"VLOOKUP(I675,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view and manage deinstall record manually. (although typically done electronically) "}]
[675,null,"Adjudication Officer","Manage deinstall process manually","Allow the user to view and manage the customer's record.","Administer Ignition Interlock Program","Verify Device Installation","Manage Deinstall Manually","Administer Ignition Interlock Program-Verify Device Installation-Manage Deinstall Manually",{"$f":"VLOOKUP(I676,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view and manage deinstall record manually. (although typically done electronically) "}]
[676,null,"System","Place pending cancellation notice","Execute a cancellation process if premature deinstall record is received","Administer Ignition Interlock Program","Verify Device Installation","Place pending cancellation if premature deinstall","Administer Ignition Interlock Program-Verify Device Installation-Place pending cancellation if premature deinstall",{"$f":"VLOOKUP(I677,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Execute Pending Cancellation process  if device is premature deinstall record is received "}]
[677,null,"System","Communicate premature deinstall","Inform driver of the premature deinstall.","Administer Ignition Interlock Program","Verify Device Installation","Communicate Premature Deinstall","Administer Ignition Interlock Program-Verify Device Installation-Communicate Premature Deinstall",{"$f":"VLOOKUP(I678,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate Pending Cancellation and premature deinstall with license holder. "}]
[678,null,"Ignition Interlock Unit","Add participants to the Interlock program","Link appropriate interlock information to the customer's account.","Administer Ignition Interlock Program","Manage Participant Enrollment","Add Participants","Administer Ignition Interlock Program-Manage Participant Enrollment-Add Participants",{"$f":"VLOOKUP(I679,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Add participants to the Interlock program and associate interlock information to the customer’s account. "}]
[679,null,"System","Update vehicle information on program registry","Associate up to date information regarding the participant's vehicle.","Administer Ignition Interlock Program","Manage Participant Enrollment","Update Vehicle Information ","Administer Ignition Interlock Program-Manage Participant Enrollment-Update Vehicle Information",{"$f":"VLOOKUP(I680,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update Interlock vehicle on program registry. "}]
[680,null,"Ignition Interlock Unit","Update vehicle information on program registry","Associate up to date information regarding the participant's vehicle.","Administer Ignition Interlock Program","Manage Participant Enrollment","Update Vehicle Information ","Administer Ignition Interlock Program-Manage Participant Enrollment-Update Vehicle Information",{"$f":"VLOOKUP(I681,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Update Interlock vehicle on program registry. "}]
[681,null,"System","Manage change in participant status","Record and display when a participant departs or reenters the interlock program.","Administer Ignition Interlock Program","Manage Participant Enrollment","Manage change in status ","Administer Ignition Interlock Program-Manage Participant Enrollment-Manage change in status",{"$f":"VLOOKUP(I682,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a participant departs or reenters the interlock program, the status of the participant must change.  "}]
[682,null,"System","Receive Interlock complaint or violation report","Properly perform an investigation against the interlock participant ","Administer Ignition Interlock Program","Determine Violations ","Receive complaint/inquiry ","Administer Ignition Interlock Program-Determine Violations -Receive complaint/inquiry",{"$f":"VLOOKUP(I683,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive a complaint electronically via Affidavit or from the Vendor regarding an inquiry of a participant  that needs to be investigated. "}]
[683,null,"Ignition Interlock Unit","Perform investigation against an Interlock program participant","Determine if an Interlock program violation has been committed","Administer Ignition Interlock Program","Determine Violations ","Investigate Interlock Program Participant ","Administer Ignition Interlock Program-Determine Violations -Investigate Interlock Program Participant",{"$f":"VLOOKUP(I684,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct an investigation of the interlock participant based on the inquiry or complaint."}]
[684,null,"System","Log validated violation information ","Recalculate participation in the Ignition Interlock program","Administer Ignition Interlock Program","Determine Violations","Log Validated Violation Information","Administer Ignition Interlock Program-Determine Violations-Log Validated Violation Information",{"$f":"VLOOKUP(I685,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to log any information in SADLS related to a True Violation in the program "}]
[685,null,"Ignition Interlock Unit","Record request ","Record request from user for special medical needs.","Administer Ignition Interlock Program","Determine Participant Medical Needs","Record Request ","Administer Ignition Interlock Program-Determine Participant Medical Needs-Record Request",{"$f":"VLOOKUP(I686,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive request from user for special medical needs"}]
[686,null,"DMV Medical Unit","Enter data related to a hearing request received","Recall and review special medical needs from System ","Administer Ignition Interlock Program","Determine Participant Medical Needs","Record Request ","Administer Ignition Interlock Program-Determine Participant Medical Needs-Record Request",{"$f":"VLOOKUP(I687,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Receive request from user for special medical needs"}]
[687,null,"Ignition Interlock Unit","Schedule a Hearing Request ","Determine whether ignition interlock medical request should be accomodated","Administer Ignition Interlock Program","Determine Participant Medical Needs","Record Decision ","Administer Ignition Interlock Program-Determine Participant Medical Needs-Record Decision",{"$f":"VLOOKUP(I688,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record final decision determined for special medical needs for a user in the Ignition Interlock Program"}]
[688,null,"Ignition Interlock Unit","Record Hearing Decision","Communicate with internal and external stakeholders whether or not the medical accomodation has been granted","Administer Ignition Interlock Program","Determine Participant Medical Needs","Communicate Decision ","Administer Ignition Interlock Program-Determine Participant Medical Needs-Communicate Decision",{"$f":"VLOOKUP(I689,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate Ignition Interlock Program Decision for special needs"}]
[689,null,"System","Generate correspondence","Inform the participant as to the outcome of the review so that they may comply.","Administer Ignition Interlock Program","Process DL Restrictions","Communicate Restriction ","Administer Ignition Interlock Program-Process DL Restrictions-Communicate Restriction",{"$f":"VLOOKUP(I690,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"The new restriction added must be communicated with the program participant in order for them to comply. "}]
[690,null,"System","Receive program violation or convictions from the system interface","Determine whether additional interlock restrictions should be added","Administer Ignition Interlock Program","Process DL Restrictions","Receive Violation","Administer Ignition Interlock Program-Process DL Restrictions-Receive Violation",{"$f":"VLOOKUP(I691,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interlock program violations are received and verified automatically. Receive reports from Interlock service providers that document conformance and compliance to required standards. These reports show when a participant information may have been compromised or if the devices installed were bypassed without DMV’s consent."}]
[691,null,"Ignition Interlock Unit","Add a restriction to an individual already in the Ignition Interlock Program","Increase Ignition Interlock Program participation from 3-7 years based on offense committed","Administer Ignition Interlock Program","Process DL Restrictions","Add Restriction","Administer Ignition Interlock Program-Process DL Restrictions-Add Restriction",{"$f":"VLOOKUP(I692,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"If an interlock program violation is found an additional restriction may be added to the program participants driver’s license. "}]
[692,null,"System","Generate correspondence","Notify customer of Hearing","Administer Ignition Interlock Program","Process Hearing Request","Schedule Hearing","Administer Ignition Interlock Program-Process Hearing Request-Schedule Hearing",{"$f":"VLOOKUP(I693,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"If hearing is granted, it will be scheduled at an appropriate date, time, place. "}]
[693,null,"Ignition Interlock Unit","Notify customer of the Hearing","Conduct a hearing with the customer present if needed","Administer Ignition Interlock Program","Process Hearing Request","Communicate Hearing ","Administer Ignition Interlock Program-Process Hearing Request-Communicate Hearing",{"$f":"VLOOKUP(I694,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Hearing date and time is communicated with the program participant. "}]
[694,null,"Hearing Officer","Conduct hearing for a program participant","Determine the results of the violation","Administer Ignition Interlock Program","Determine Violations","Log Validated Violation Information","Administer Ignition Interlock Program-Determine Violations-Log Validated Violation Information",{"$f":"VLOOKUP(I695,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to log any information in SADLS related to a True Violation in the program "}]
[695,null,"Ignition Interlock Unit","Enter the request for Hardship Waiver","Review (currently manually), and approve or disapprove requests by the program participant to waive installation of ignition interlock devices by one of their registered vehicles.","Administer Ignition Interlock Program","Process Financial Hardship and Waiver Applications","Review Request ","Administer Ignition Interlock Program-Process Financial Hardship and Waiver Applications-Review Request",{"$f":"VLOOKUP(I696,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Review and evaluate the request for financial hardship based on merits of the request"}]
[696,null,"Ignition Interlock Unit","Determine whether the Hardship Waiver should be granted","Inform the iginition interlock participant of the decision","Administer Ignition Interlock Program","Process Financial Hardship and Waiver Applications","Determine Decision","Administer Ignition Interlock Program-Process Financial Hardship and Waiver Applications-Determine Decision",{"$f":"VLOOKUP(I697,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Determine whether to approve or deny the financial hardship request based on the merits of the request. "}]
[697,null,"Ignition Interlock Unit","Communicate decision of evaluation request","Inform the participant of the decision reached by DMV of financial hardship","Administer Ignition Interlock Program","Process Financial Hardship and Waiver Applications","Communicate Decision ","Administer Ignition Interlock Program-Process Financial Hardship and Waiver Applications-Communicate Decision",{"$f":"VLOOKUP(I698,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate decision of the agency with the individual. "}]
[698,null,"System","Create routine financial reports ","Provide documentation of conformance to standards for external stakeholders, internal stakeholders, constituents, legislators, regulators, etc. for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I699,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[699,null,"System","Create routine Issued-license reports ","Provide documentation of conformance to standards for external stakeholders, internal stakeholders, constituents, legislators, regulators, etc. for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I700,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[700,null,"System","Create routine QA reports ","Provide documentation of conformance to standards for external stakeholders, internal stakeholders, constituents, legislators, regulators, etc. for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I701,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[701,null,"System","Create routine investigative reports ","Provide documentation of conformance to standards for external stakeholders, internal stakeholders, constituents, legislators, regulators, etc. for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I702,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[702,null,"System","Create routine ignition interlock program reports ","Provide documentation of conformance to standards for external stakeholders, internal stakeholders, constituents, legislators, regulators, etc. for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I703,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[703,null,"System","Gather data and information ","Produce reports as well as analyzing collected data to provide analysis models to understand current realities and predict future states.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports",{"$f":"VLOOKUP(I704,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[704,null,"System","Produce standard reports","Share information with DMV management and external constituencies during specified reporting intervals for an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ",{"$f":"TRIM(CONCATENATE(F705,\"-\",G705,\"-\",H705))","v":"Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports"},{"$f":"VLOOKUP(I705,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop regularly scheduled standard reports"}]
[705,null,"System","Produce ad hoc reports","Share specific DMV information with DMV management and external constituencies on an requested basis ro an authorized request.","Manage Information ","Produce Reports and Dashboards ","Produce Ad Hoc Reports","Manage Information -Produce Reports and Dashboards -Produce Ad Hoc Reports",{"$f":"VLOOKUP(I706,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Develop special reports on an as-needed basis"}]
[706,null,"System","Conduct ad hoc research","Analyze specific DMV information to address requests made by DMV management and external constituencies ","Manage Information ","Conduct Research and Analysis","Conduct Ad Hoc Research","Manage Information -Conduct Research and Analysis-Conduct Ad Hoc Research",{"$f":"VLOOKUP(I707,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct research as needed to address queries for internal DMV and/or NCDOT management, other NC state government offices and external entities"}]
[{"$f":"A707+1","v":707},null,"System","Send monthly driving records to selected individuals or groups","Fulfill routine information sharing requirements","Manage Information ","Send Bulk Data","Send Monthly Driving Records","Manage Information -Send Bulk Data-Send Monthly Driving Records",{"$f":"VLOOKUP(I708,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Routinely organize, process and forward DMV driving records to selected external constituencies, primaring other government agencies as well as federal, state and local courts"}]
[708,null,"Traffic Records","Monitor and route account IDs and user IDs for access or denial to crash data ","Provide crash reports to authorized account holders and users.  ","Manage Information ","Send Bulk Data","Send Monthly Driving Records","Manage Information -Send Bulk Data-Send Monthly Driving Records",{"$f":"VLOOKUP(I709,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Routinely organize, process and forward DMV driving records to selected external constituencies, primaring other government agencies as well as federal, state and local courts"}]
[709,null,"Help Desk","Monitor and route account IDs and user IDs for access or denial to crash data ","Provide crash reports to authorized account holders and users.  ","Manage Information ","Send Bulk Data","Send Monthly Driving Records","Manage Information -Send Bulk Data-Send Monthly Driving Records",{"$f":"VLOOKUP(I710,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Routinely organize, process and forward DMV driving records to selected external constituencies, primaring other government agencies as well as federal, state and local courts"}]
[710,null,"Traffic Records","Process request for No Fee Driving Records from Law Enforcement and /or government agencies ","Verify if requested is qualified to receive a no fee record, key the request, print record and mail ","Manage Information ","Send Bulk Data","Send Ad Hoc Driving Records ","Manage Information -Send Bulk Data-Send Ad Hoc Driving Records",{"$f":"VLOOKUP(I711,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Organize, process and forward selected DMV driving records to external constituencies as requested (e.g., by individuals, prospective employers, insurance agencies)"}]
[711,null,"System","Send selected drviing records to authorized individuals or groups","Fulfill specfic information sharing requests","Manage Information ","Send Bulk Data","Send Ad Hoc Driving Records ","Manage Information -Send Bulk Data-Send Ad Hoc Driving Records",{"$f":"VLOOKUP(I712,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Organize, process and forward selected DMV driving records to external constituencies as requested (e.g., by individuals, prospective employers, insurance agencies)"}]
[712,null,"System Administrator","Create, edit and view Letter/ Paragraph Templates by customer, date, letter / paragraph ID","Ensure customer letters are correct when generated via SADLS ","Manage Information","Add Configuration Data","Configure the System","Manage Information-Add Configuration Data-Configure the System",{"$f":"VLOOKUP(I713,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Configure the system for use with Table Values and Letter templates "}]
[713,null,"System Administrator","Perform maintenance on Staff Tables, Station Location, Clinic location and schedules, CDL Third Party testers, AOC Court location data, State Holidays, etc  ","Ensure customers are receiving the most up to date information from DMV and ­­­­­­­­­­­­­­­­­­­­­­","Manage Information","Add Configuration Data","Configure the System","Manage Information-Add Configuration Data-Configure the System",{"$f":"VLOOKUP(I714,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Configure the system for use with Table Values and Letter templates "}]
[714,null,"Help Desk","Add a Bulletin to SADLS detailing new processes or procedure ","Update all users of the process ","Manage Information","Add Configuration Data","Configure the System","Manage Information-Add Configuration Data-Configure the System",{"$f":"VLOOKUP(I715,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Configure the system for use with Table Values and Letter templates "}]
[715,null,"Help Desk","Reset SADLS password ","Unlock SADLS for the user ","Manage Information","Manage User Data","Manage Users","Manage Information-Manage User Data-Manage Users",{"$f":"VLOOKUP(I716,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Manage Users and Password information within the system"}]
[716,null,"System","Interface with MILES (Motor Vehicle Inspection and Law Enforcement System) by receiving the Technician's customer number ","Authenticate the technician conducting a vehicle inspection","Manage Information ","Manage Documents and Records","Authenticate technician at inspection station","Manage Information -Manage Documents and Records-Authenticate technician at inspection station",{"$f":"VLOOKUP(I717,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Provide authentication of the technician ID submitted from an inspection station"}]
[717,null,"System","Interface with MILES (Motor Vehicle Inspection and Law Enforcement System) by sending the technician's DL or Control number once a technician has been validated","Confirm authentication of the technician conducting a vehicle inspection","Manage Information ","Manage Documents and Records","Authenticate technician at inspection station","Manage Information -Manage Documents and Records-Authenticate technician at inspection station",{"$f":"VLOOKUP(I718,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Provide authentication of the technician ID submitted from an inspection station"}]
[718,null,"SR Hearing Officer","Search for a customer in SADLS","Determine the correct driver for the Safety Responsibility hearing","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I719,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[719,null,"SR Hearing Officer","Review the what if Screen","Confirm Suspension has been lifted ","Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I720,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to view standard information available on a motor vehicle record "}]
[720,null,"SR Hearing Officer","Enter a Hearing Decision ","Generate a decision letter ","Facilitate Hearings and Appeals","Render Hearing Decisions","Communicate Hearing Results","Facilitate Hearings and Appeals-Render Hearing Decisions-Communicate Hearing Results",{"$f":"VLOOKUP(I721,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Communicate via email, phone, and/or written communication the results of the hearing. "}]
[721,null,"SR Hearing Officer","View Crash reports ","add the security deposit to the record ","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I722,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[722,null,"SR Hearing Officer","Access customer record","enter the security deposit recevied ","Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits",{"$f":"VLOOKUP(I723,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Collect and document all debits captured. "}]
[723,null,"SR Hearing Officer","Enter comments on record ","Lift the suspension ","Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension",{"$f":"VLOOKUP(I724,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation"}]
[724,null,"Crash Unit","obtain customers info from website ","Print driving records ","Manage Customer Records","Maintain Records","Print Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Print Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I725,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to print information from the motor vehicle record"}]
[725,null,"Crash Unit","Send customer info to website ","Confirm request ","Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I726,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[726,null,"Crash Unit","Send driving record to print shop ","Mail customer requested driving record ","Manage Customer Records","Maintain Records","Print Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Print Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I727,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to print information from the motor vehicle record"}]
[727,null,"Crash Unit","send SADLS a driving record requst command ","Print MVR or Revocation letters ","Manage Customer Records","Maintain Records","Print Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Print Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I728,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to print information from the motor vehicle record"}]
[728,null,"Crash Unit","Send Print Request ","Produce transaction balance sheet for the previous day ","Maintain Accounts Receivable ","Maintain AR Records","Summarize Records","Maintain Accounts Receivable -Maintain AR Records-Summarize Records",{"$f":"VLOOKUP(I729,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Summarize all debit and credit records associated with a single account to calculate system balance. "}]
[729,null,"Crash Unit","Request Authorization for Transportation Notification System","Access Transportation Notification System (TNS) ","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I730,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[730,null,"Ignition Interlock Unit","Add installation date to customer record","Ensure record contains correct Ignition Interlock information","Administer Ignition Interlock Program","Verify Device Installation","Record Verification","Administer Ignition Interlock Program-Verify Device Installation-Record Verification",{"$f":"VLOOKUP(I731,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"After a device is installed, DMV records and stores information from the report regarding the date, participant, and service provider completing the installation. "}]
[731,null,"Examiner - Any","Add installation date to customer record","Ensure record contains correct Ignition Interlock information","Administer Ignition Interlock Program","Verify Device Installation","Record Verification","Administer Ignition Interlock Program-Verify Device Installation-Record Verification",{"$f":"VLOOKUP(I732,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"After a device is installed, DMV records and stores information from the report regarding the date, participant, and service provider completing the installation. "}]
[732,null,"System","Generate an error queue","Send a validation response to another system","Administer Ignition Interlock Program","Verify Device Installation","Receive Verification","Administer Ignition Interlock Program-Verify Device Installation-Receive Verification",{"$f":"VLOOKUP(I733,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"When a device is installed the DMV receives verification from the Authorized service provider that the device has been properly installed. "}]
[733,null,"Ignition Interlock Unit","Enter comments on record ","Provide a history of actions taken and decisions made","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I734,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[734,null,"Central Issuance Quality Assurance","Cancel a credential application","Ensure sex offenders who are not properly registered do not complete an issuance","Manage Credentials","Produce and Mail Cards","Conduct Verification/QA","Manage Credentials-Produce and Mail Cards-Conduct Verification/QA",{"$f":"VLOOKUP(I735,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Central Issuance confirms the accuracy of a customer’s demographic information prior to releasing a DL/ID card for production and mailing (e.g, facial recognition check, address verification, various national registry checks)."}]
[735,null,"Central Issuance Quality Assurance","Place a stop issuance on a customer record","Ensure a credential is not printed when a suspension has been sent to Hearings and Adjudication unit","Manage Credentials","Disable Record","Block Record ","Manage Credentials-Disable Record-Block Record",{"$f":"VLOOKUP(I736,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. "}]
[736,null,"Central Issuance Quality Assurance","Remove a stop issuance on a customer record that CIQA placed on the record","Ensure that a credential is issued","Manage Credentials","Disable Record","Unblock Record","Manage Credentials-Disable Record-Unblock Record",{"$f":"VLOOKUP(I737,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to unblock account after a stop or block has been placed on the record"}]
[737,null,"Help Desk","Remove a stop issuance on a customer record that CIQA placed on the record","Ensure that a credential is issued","Manage Credentials","Disable Record","Unblock Record","Manage Credentials-Disable Record-Unblock Record",{"$f":"VLOOKUP(I738,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to unblock account after a stop or block has been placed on the record"}]
[738,null,"Central Issuance Quality Assurance","Search for a customer in SADLS","Determine if a customer has multiple records","Manage Customer Records","Manage Duplicate Records","Identify Duplicate Record ","Manage Customer Records-Manage Duplicate Records-Identify Duplicate Record",{"$f":"VLOOKUP(I739,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Run standard reports using name, address, birthdate and other identifying information in the system to find and eliminate a duplicate record "}]
[739,null,"Central Issuance Quality Assurance","Place an Internet block on a customer record","Force a customer to go to a DL office to get an issuance","Manage Credentials","Disable Record","Block Record ","Manage Credentials-Disable Record-Block Record",{"$f":"VLOOKUP(I740,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. "}]
[740,null,"Central Issuance Quality Assurance","Complete a credential application","Ensure the credential is printed and sent to customer","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card",{"$f":"VLOOKUP(I741,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  "}]
[741,null,"System","Add a customer account number to the NSO Exceptions list","Ensure the account is reviewed for NSO compliance","Verify Identities","Conduct External Checks","Conduct Checks of National Sex Offender Registry","Verify Identities-Conduct External Checks-Conduct Checks of National Sex Offender Registry",{"$f":"VLOOKUP(I742,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with the National Sex Offender Registry "}]
[742,null,"Central Issuance Quality Assurance","Remove a fee","Ensure a customer with a suspended license that came back to DMV through returned mail is not charged for not turning in the license","Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information",{"$f":"VLOOKUP(I743,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to update standard  information available on a motor vehicle record "}]
[743,null,"Central Issuance Verification","Renew a TDC/TIC in SADLS","Provide the customer with a valid TDC/TIC until the credential is printed and delivered","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Renew TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Renew TDC/TIC",{"$f":"VLOOKUP(I744,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the renewal of a temporary driving certificate when certain conditions warrant"}]
[744,null,"System","Send customer information to Idema Capture application","Print a renewed TDC/TIC","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Renew TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Renew TDC/TIC",{"$f":"VLOOKUP(I745,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the renewal of a temporary driving certificate when certain conditions warrant"}]
[745,null,"Central Issuance Verification","Enter a VLS Case Number into the customer record in SADLS","Make an inquiry on SAVE","Verify Identities","Conduct External Checks","Conduct SAVE/Alien Verification Check","Verify Identities-Conduct External Checks-Conduct SAVE/Alien Verification Check",{"$f":"VLOOKUP(I746,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with SAVE (Alien Verification) System "}]
[746,null,"System","Create a queue for VLS verification requests","Ensure a customer is entitled to a credential","Verify Identities","Conduct External Checks","Conduct SAVE/Alien Verification Check","Verify Identities-Conduct External Checks-Conduct SAVE/Alien Verification Check",{"$f":"VLOOKUP(I747,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with SAVE (Alien Verification) System "}]
[747,null,"Central Issuance Verification","View the queue of VLS verification requests","Ensure a customer is entitled to a credential","Verify Identities","Conduct External Checks","Conduct SAVE/Alien Verification Check","Verify Identities-Conduct External Checks-Conduct SAVE/Alien Verification Check",{"$f":"VLOOKUP(I748,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with SAVE (Alien Verification) System "}]
[748,null,"System","Create a list of all VLS customers whose issuance has not yet been approved with TDC/TICs that are expiring within 5 days.","Determine whether to renew the TDC/TIC","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Renew TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Renew TDC/TIC",{"$f":"VLOOKUP(I749,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the renewal of a temporary driving certificate when certain conditions warrant"}]
[749,null,"Central Issuance Verification","View the list of all VLS customers whose issuance has not yet been approved with TDC/TICs that are expiring within 5 days.","Determine whether to renew the TDC/TIC","Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Renew TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Renew TDC/TIC",{"$f":"VLOOKUP(I750,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Authorize the renewal of a temporary driving certificate when certain conditions warrant"}]
[750,null,"System","Generate correspondence","Advise the customer of the reason for a verification failure","Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence",{"$f":"VLOOKUP(I751,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record"}]
[751,null,"Examiner - Any","Enter all legal presence information for the customer","Verify the information using the SAVE interface","Verify Identities","Conduct External Checks","Conduct SAVE/Alien Verification Check","Verify Identities-Conduct External Checks-Conduct SAVE/Alien Verification Check",{"$f":"VLOOKUP(I752,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Interface with SAVE (Alien Verification) System "}]
[752,null,"Transit","Access TNS","View Company Data","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I753,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[753,null,"Transit","Add a customer authorized to drive for my company or agency","Keep the company's/agency's driver list current","Manage Customer Records","Maintain Records","Associate records with TNS",{"$f":"TRIM(CONCATENATE(F754,\"-\",G754,\"-\",H754))","v":"Manage Customer Records-Maintain Records-Associate records with TNS"},{"$f":"VLOOKUP(I754,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[754,null,"Transit","Remove a customer as a driver for my company or agency","Keep the company's/agency's driver list current","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I755,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[755,null,"Transit","Remove a customer as an employee of my company or agency","Update a driver's employment status in TNS","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I756,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[756,null,"Transit","Access TNS","View a list of all drivers for my company or agency","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I757,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[757,"This is the TNS system","System","Send a notification to a company/agency contact person","Advise the contact person to check a driver's status","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I758,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[758,null,"Transit","Access TNS","View all NC DMV correspondence related to one of my drivers","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I759,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[759,null,"Transit","View suspensions for one of my drivers","Determine whether the driver meets requirements for driving for the company/agency","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I760,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[760,null,"Transit","View convictions for one of my drivers","Determine whether the driver meets requirements for driving for the company/agency","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I761,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[761,null,"Transit","Search for a driver in TNS","View employment history with my company/agency for one of my drivers","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I762,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[762,null,"Transit","Search for a driver in TNS","View comments on a driver's TNS record","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I763,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[763,null,"Transit","Search for a driver in TNS","Add comments on a driver's TNS record","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I764,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[764,null,"Transit","Search for a driver in TNS","View the driver's record in TNS","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I765,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[765,null,"Transit","View a driver's SADLS medical summary","Determine whether the driver meets requirements for driving for the company/agency","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I766,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[766,null,"Transit","Look up a company with TNS drivers","View the list of drivers for the company","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I767,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[767,null,"Help Desk","Authorize company/agency users to access TNS","Ensure they are able to update company/agency records","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I768,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[768,null,"Help Desk","Add a new company to TNS","Ensure they have access to SADLS records that affect drivers' eligibility","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I769,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[769,null,"Help Desk","Change existing company information","Keep NC DMV informed of the most current company information","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I770,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[770,null,"Help Desk","Change users' TNS access","Keep a company/agency's information current","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I771,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[{"$f":"A771+1","v":771},null,"Help Desk","Delete users' TNS access","Keep a company/agency's information current","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I772,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[772,null,"Help Desk","Search for a driver in TNS","Keep a company/agency's information current","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I773,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[773,null,"Help Desk","Update authorized users' information","Keep a company/agency's information current","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I774,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[774,null,"Help Desk","View company/agency statistics","See all TNS data for the company/agency at a glance","Manage Customer Records","Maintain Records","Associate records with TNS","Manage Customer Records-Maintain Records-Associate records with TNS",{"$f":"VLOOKUP(I775,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)"}]
[775,null,"Help Desk","Perform maintenance on DL Field Stations","Ensure station data is accurate and up to date","Manage Information","Add Configuration Data","Configure the System","Manage Information-Add Configuration Data-Configure the System",{"$f":"VLOOKUP(I776,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Configure the system for use with Table Values and Letter templates "}]
[776,null,"Help Desk","Perform maintenance on DMV Staff Table","Ensure DMV users' RACF IDs are up to date","Manage Information","Add Configuration Data","Configure the System","Manage Information-Add Configuration Data-Configure the System",{"$f":"VLOOKUP(I777,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Configure the system for use with Table Values and Letter templates "}]
[777,null,"Help Desk","Shadow an Examiner","Help troubleshoot issues","Manage Information ","Conduct Research and Analysis","Conduct Ad Hoc Research","Manage Information -Conduct Research and Analysis-Conduct Ad Hoc Research",{"$f":"VLOOKUP(I778,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Conduct research as needed to address queries for internal DMV and/or NCDOT management, other NC state government offices and external entities"}]
[778,null,"Data Capture Unit","Enter data from CDL-5 into customer record","Generate a receipt letter","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I779,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[779,null,"System","Generate a receipt letter","Notify customer that CDL medical certification was approved","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I780,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[780,null,"System","Generate an expiration notice","Notify customer that CDL medical certification is about to expire","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I781,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[781,null,"System","Generate an incomplete notice","Notify customer that the doctor listed on CDL medical certification is not listed in the national regitry","Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information",{"$f":"VLOOKUP(I782,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Enable the operator to enter medical information manually "}]
[782,null,"Data Capture Unit","Initiate a customer merge request","Flag/Identify records that should be placed on the merge report and researched further","Manage Customer Records","Manage Duplicate Records","Identify Duplicate Record","Manage Customer Records-Manage Duplicate Records-Identify Duplicate Record",{"$f":"VLOOKUP(I783,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Run standard reports using name, address, birthdate and other identifying information in the system to find and eliminate a duplicate record "}]
[783,null,"Administrative Support Unit","View Customer Record","Determine the correct hearing type based on suspension","Facilitate Adjudications","Process Suspensions and Limitations","View Suspension","Facilitate Adjudications-Process Suspensions and Limitations-View Suspension",{"$f":"VLOOKUP(I784,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view suspension previously enacted"}]
[784,null,"Administrative Support Unit","View Customer Record","Identify the collection error","Manage Fees","Document Fees","Record Collected Fees","Manage Fees-Document Fees-Record Collected Fees",{"$f":"VLOOKUP(I785,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Record all collected fees by category "}]
[785,null,"Ignition Interlock Unit","Access customer record","Update the record to reflect current Ignition Interlock status","Administer Ignition Interlock Program","Verify Device Installation","Manage Deinstall Manually","Administer Ignition Interlock Program-Verify Device Installation-Manage Deinstall Manually",{"$f":"VLOOKUP(I786,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view and manage deinstall record manually. (although typically done electronically) "}]
[786,null,"Ignition Interlock Unit","Access customer record","Update the record to reflect current Ignition Interlock status","Administer Ignition Interlock Program","Verify Device Installation","Manage Deinstall Manually","Administer Ignition Interlock Program-Verify Device Installation-Manage Deinstall Manually",{"$f":"VLOOKUP(I787,'SADLS Business Capability Model'!$E$1:$F$299,2,FALSE)","v":"Allow user to view and manage deinstall record manually. (although typically done electronically) "}]

{"sheet":"Use Cases","index":1,"n_rows":210,"n_cols":1,"rows_kept":210,"cut":false,"hidden":false,"merged":[]}
["Use Case "]
["Active SB Driver - DMV K Restriction "]
["Active SB Driver - Medical Cancellation "]
["Active SB Driver - Other potential Cancellation "]
["Active SB Driver - Renewal "]
["Active SB Driver Statistical Accountability - DMV k restriction "]
["Active SB Driver Statistical Accountability Renewal "]
["Active SB Driver Statistical Accountability Review "]
["Add a Driver"]
["Address Validation"]
["Adjudicate Incompetence"]
["Adjudication System Maintenance (D707)"]
["Administer Driving Skills Test"]
["Administer Knowledge Tests"]
["Administer Traffic Signs Test"]
["Administer Vision Tests"]
["Appeal Administrative Hearing"]
["Approve Medical Waiver"]
["AR Report - Date Range"]
["AR Report - Monthly"]
["AR Report - Weekly"]
["Authenticate Inspection Technician"]
["Bad Debt"]
["Bad Debt Removal"]
["Child Support Revocation"]
["Collect Fees"]
["Collect Hearing Fees"]
["Commercial Schools "]
["Complaince for OOS Citation"]
["Conduct Hearing "]
["Conduct Hearing - Adj. Officer/Hearing Officer"]
["Conduct II Hearing"]
["Conduct Liability insurane Hearing "]
["Conduct SR Hearing"]
["Convictions - Add"]
["Convictions - Change"]
["Convictions - Delete"]
["Convictions - Inquire"]
["Crash data capture "]
["Create AR Reports"]
["Create SADLS Record - Adjudication"]
["Create/Modify SADLS Record"]
["Credential Application - After Suspension"]
["Customer Fee Summary"]
["Daily Report"]
["Daily Summary"]
["Dealer Investigation - view only "]
["Deceased "]
["Disqualification - Add"]
["Disqualification - Change"]
["Disqualification - Delete"]
["Disqualification - Inquire"]
["DL Cancellation - Add"]
["DL Cancellation - Change"]
["DL Cancellation - Delete"]
["DL Cancellation - Inquire"]
["DL Suspend/Lift "]
["DL/ID Fraud Id Theft Investigation"]
["DMV K Restrictions"]
["Driver Event History"]
["Driver Improvement Clinic "]
["Driver Improvement Clinic - Grade Change"]
["Driving Records - Mail and Website "]
["Driving Records - Website "]
["Dropout Suspension"]
["End Employment of a Driver"]
["End of Day "]
["External Image Investigation"]
["Field Investigation"]
["Fraud Investigation"]
["Generate Accounts Receivable Reports"]
["Generate AOC Conviction Report"]
["Generate Monthly Driving Records Reports"]
["Haz Materials Threat Assessment , "]
["Hearing - Assign Clinic "]
["Hearing - Conference "]
["Hearing Fee --  New "]
["Hearing Payment Refunds"]
["Indigence"]
["Initiate Customer Merge Request"]
["Initiate Medical Review"]
["Initiate Merge Request"]
["investigation"]
["Issuance Exception "]
["Issue Refunds"]
["License In"]
["License In - Adjudication Screen"]
["Limited Driving Privilege non-alcohol – change"]
["Limited Driving Privilege non-alcohol – inquire"]
["Maintain DMV Staff Table"]
["Maintain Driving Records"]
["Maintain Field Stations"]
["Maintain Recordss"]
["Maintain Returned Mail"]
["Make Payment Adjustments"]
["Manage Credential"]
["Manage Fees and Payments"]
["Manage Graduated Licenses"]
["Medical Cancellation"]
["Medical Cancellation Review"]
["Medical Hearing"]
["Merge"]
["Military Skills Test"]
["Modify Customer Record"]
["Modify Customer Record - Adjudication"]
["Modify Customer Record - CDL Med Cert"]
["Modify Customer Record - Safety Responsibility Unit"]
["Negate "]
["No-fee driving record"]
["Nurse's Review"]
["Other Potential Cancellations"]
["Pending Event"]
["Positive Drug Test"]
["Post Bulletin"]
["Post Receipts"]
["Potential SB Driver Qualification and certification "]
["Prevents"]
["Print Daily Summary"]
["Process Credential Application - CDL"]
["Process Credential Application - Driver License"]
["Process Credential Application - Graduated License"]
["Process Credential Application - ID"]
["Process Credential Application - Voter ID"]
["Process Customer Receipt Inquiry"]
["Process Duplicate Credential"]
["Process Homebound Issuance"]
["Process Ignition Interlock Changeovers"]
["Process Ignition Interlock Deinstallations"]
["Process Ignition Interlock Installation for DL with Restriction "]
["Process Ignition Interlock Installation for LDP"]
["Process Ignition Interlock Violations"]
["Process II Changeovers"]
["Process II Deinstallation"]
["Process II Medical Accommodation Requests"]
["Process Indigence Requests"]
["Process Knowledge Tests"]
["Process No-Fee Duplicate"]
["Process Online Duplicates"]
["Process Online Renewals"]
["Process Refunds"]
["Process Refunds - Adjudication option 12"]
["Process Refunds - Adjudication option 13"]
["Process Refunds - Examiner"]
["Process Refunds - Hearing Decision"]
["Process Renewals by Mail"]
["Process Restoration"]
["Process Reversals - Backout Fee"]
["Process Reversals - Hearing Code different fee"]
["Process Reversals - Hearing Code same fee issued"]
["Process Reversals - Payment on Wrong Record"]
["Provisional Civils (don’t have to go to court. You are suspended for 30 days. Don’t get insurance points.  "]
["Readjudication"]
["Recall Third Party Testers"]
["Reconsider Medical Review"]
["Record Involuntary Commitment"]
["Record Medical Request"]
["Remove a Driver"]
["Reversal"]
["Review Customer Record"]
["Review Hearing Payments"]
["Review NSO Compliance"]
["Review OOS License In"]
["Review Pending Events"]
["Review Restrictions"]
["Review SBTS application"]
["S2S"]
["Schedule Hearing - Adjudication Officer/Hearing Officer"]
["Schedule Hearing - II"]
["Schedule Hearing - SR"]
["School Bus Driver Qualifications"]
["School Bus Driver Review"]
["Send Notification"]
["Skill Test Document Verification"]
["SR Hearing "]
["Stop Issuance Removal "]
["Suspension - Add"]
["Suspension - Change"]
["Suspension - Delete"]
["Suspension - Inquire"]
["Suspension - SR"]
["System Administration - Correspondence"]
["System Administration - Fees"]
["Ten Year Conviction Report "]
["Third Party Examiner Audit"]
["Third Party Examiner CDL Skills Training"]
["Third Party Examiner Observation/Audit"]
["Third Party Testing Program – Eligibility & Certification"]
["Transfer "]
["Troubleshoot issues"]
["Update CDL Medical Certification"]
["Update Customer Record"]
["Update Driver TNS Record"]
["Update TNS"]
["Verify Legal Presence"]
["View Ad Hoc Reports"]
["View Company Data"]
["View Customer Record"]
["View Driver Convictions"]
["View Driver Correspondence"]
["View Driver Employment History"]
["View Driver History"]
["View Driver Medical Summary"]
["View Driver Suspensions"]
["View Driver TNS Comments"]
["View Ignition Interlock Reports"]
["View Investigative Reports"]
["View Issued License Reports"]
["View QA Reports"]
["View Reports (all)"]
["View Scheduled Reports"]

{"sheet":"SADLS Business Capability Model","index":2,"n_rows":290,"n_cols":9,"rows_kept":290,"cut":false,"hidden":true,"merged":[]}
["Level 0","Level 1","Level 2","Level 3","Compound Column","Definition","Notes","Story Count"]
["Manage Customer Interactions","Manage Customer Records","Create New Record",null,{"$f":"IF(LEN(D2)>0,TRIM(CONCATENATE(B2,\"-\",C2,\"-\",D2)),\"\")","v":""},"Setting up a new customer record and capturing all relevant details initially available (e.g.,  primary/secondary address, phone, email, etc.).  Initial record information may also include details regarding applications, licenses, and other transactional data.  ","Changed the language here from Customer Account -> Customer Record. Removed Non-SADLS info and To-Be Information",{"$f":"IF(LEN(D2)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E2) > 5,E2,\"zzzz\")))","v":""}," "]
[null,"Manage Customer Records","Create New Record","Capture Contact Information",{"$f":"IF(LEN(D3)>0,TRIM(CONCATENATE(B3,\"-\",C3,\"-\",D3)),\"\")","v":"Manage Customer Records-Create New Record-Capture Contact Information"},"To create a new record DMV must collect standard contact information regarding the contact such as primary/secondary address, phone, email.  ",null,{"$f":"IF(LEN(D3)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E3) > 5,E3,\"zzzz\")))","v":2}," "]
[null,"Manage Customer Records","Create New Record","Capture Personal Information ",{"$f":"IF(LEN(D4)>0,TRIM(CONCATENATE(B4,\"-\",C4,\"-\",D4)),\"\")","v":"Manage Customer Records-Create New Record-Capture Personal Information"},"To create a new record DMV must collect personal information regarding the contact such as height, hair color, etc. ",null,{"$f":"IF(LEN(D4)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E4) > 5,E4,\"zzzz\")))","v":1}]
[null,null,"Validate Customer Information",null,"","Confirming the authenticity and accuracy of customer record information, based on review of documentation provided by the customer and manual and automated checks of records provided by external sources.","Changed the language from Customer Account to Customer Record",{"$f":"IF(LEN(D5)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E5) > 5,E5,\"zzzz\")))","v":""}," "]
[null,"Manage Customer Records","Validate Customer Information","Confirm Accuracy of Customer Information ","Manage Customer Records-Validate Customer Information-Confirm Accuracy of Customer Information","Confirm that the information entered into the system (regardless of who it was entered by) was typed accurately and meets DMV entry standards ",null,{"$f":"IF(LEN(D6)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E6) > 5,E6,\"zzzz\")))","v":4}]
[null,"Manage Customer Records","Validate Customer Information","Review Documentation for Authenticity ","Manage Customer Records-Validate Customer Information-Review Documentation for Authenticity","Review Documentation to verify that Customer information into the system was entered properly and accurately. ",null,{"$f":"IF(LEN(D7)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E7) > 5,E7,\"zzzz\")))","v":1}]
[null,"Manage Customer Records","Validate Customer Information","Conduct External Checks ","Manage Customer Records-Validate Customer Information-Conduct External Checks","Conduct any automated checks available to ensure information is entered correctly and accurately (e.g., Address validation, SSN, Validation of Lawful Status,  and formatted properly) ",null,{"$f":"IF(LEN(D8)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E8) > 5,E8,\"zzzz\")))","v":4}]
[null,null,"Manage Duplicate Records",null,"","Identifying duplicate record information and merging correct record details into a single accurate customer record. ","Changed the language from Customer Account to Customer Record",{"$f":"IF(LEN(D9)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E9) > 5,E9,\"zzzz\")))","v":""}]
[null,"Manage Customer Records","Manage Duplicate Records","Identify Duplicate Record ","Manage Customer Records-Manage Duplicate Records-Identify Duplicate Record","Run standard reports using name, address, birthdate and other identifying information in the system to find and eliminate a duplicate record ","Changed the language from Customer Account to Customer Record",{"$f":"IF(LEN(D10)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E10) > 5,E10,\"zzzz\")))","v":4}]
[null,"Manage Customer Records","Manage Duplicate Records","Identify Target Record ","Manage Customer Records-Manage Duplicate Records-Identify Target Record","Run standard search or process  to find target record where information should be consolidated ",null,{"$f":"IF(LEN(D11)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E11) > 5,E11,\"zzzz\")))","v":1}]
[null,"Manage Customer Records","Manage Duplicate Records","Merge Records","Manage Customer Records-Manage Duplicate Records-Merge Records","Merge information from duplicate record to target record based on business rules and user action. (When merge is completed the record is removed from the system) ",null,{"$f":"IF(LEN(D12)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E12) > 5,E12,\"zzzz\")))","v":3}]
[null,"Manage Customer Records","Manage Duplicate Records","Transfer Record Data","Manage Customer Records-Manage Duplicate Records-Transfer Record Data","Transferring certain record information from one record to another while keeping both records intact within the system","Updated information to reflect that Transfer keeps the Record",{"$f":"IF(LEN(D13)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E13) > 5,E13,\"zzzz\")))","v":2}]
[null,"Manage Customer Records","Manage Duplicate Records","Inactivate Duplicate Record","Manage Customer Records-Manage Duplicate Records-Inactivate Duplicate Record","Inactivate or remove the duplicate record after merge is completed. Once the record is removed it should no longer be searchable using a standard user search screen. ","Added the definition. ",{"$f":"IF(LEN(D14)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E14) > 5,E14,\"zzzz\")))","v":1}]
[" ",null,"Maintain Records",null,"","Providing ongoing updates to a customer record, including changes in contact information, addition/deletion of registered vehicles, addition/removal of licensed drivers in a household, updates in liability insurance information, changes in license and/or registration renewal status, etc.","Changed from Account to Record",{"$f":"IF(LEN(D15)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E15) > 5,E15,\"zzzz\")))","v":""}]
[null,"Manage Customer Records","Maintain Records","View Contact, Personal, Driver, and Other Information","Manage Customer Records-Maintain Records-View Contact, Personal, Driver, and Other Information","Allow user with appropriate permissions to view standard information available on a motor vehicle record ","Account -> Record in Definition",{"$f":"IF(LEN(D16)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E16) > 5,E16,\"zzzz\")))","v":15}]
[null,"Manage Customer Records","Maintain Records","Update Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Update Contact, Personal, Driver, and Other Information","Allow user with appropriate permissions to update standard  information available on a motor vehicle record ","Account -> Record in Definition",{"$f":"IF(LEN(D17)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E17) > 5,E17,\"zzzz\")))","v":27}]
[null,"Manage Customer Records","Maintain Records","Print Contact, Personal, Driver, and Other Information ","Manage Customer Records-Maintain Records-Print Contact, Personal, Driver, and Other Information","Allow user with appropriate permissions to print information from the motor vehicle record","Added 3/19/2020",{"$f":"IF(LEN(D18)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E18) > 5,E18,\"zzzz\")))","v":3}]
[null,"Manage Customer Records","Maintain Records","Generate Correspondence ","Manage Customer Records-Maintain Records-Generate Correspondence","Allow user with appropriate permissions to generate correspondence utilizing information from the motor vehicle record","Added 3/19/2020",{"$f":"IF(LEN(D19)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E19) > 5,E19,\"zzzz\")))","v":7}]
[null,"Manage Customer Records","Maintain Records","Associate Records with TNS","Manage Customer Records-Maintain Records-Associate Records with TNS","Allow user with appropriate permissions to associate employee driver records with a company via the Transit Notification System (TNS)",null,{"$f":"IF(LEN(D20)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E20) > 5,E20,\"zzzz\")))","v":23}]
["Manage Driver Services","Verify Identities ","Collect Customer Documents",null,"","Collecting application details and all supporting documentation required by the DMV for an individual to obtain or renew an operator’s license or ID.  Documents may include a social security card, US passport, Visa or permanent record card, birth certificate, DL from another state, W-2 statements, etc..  Customer records may also include results from vision, traffic sign and driving tests, graduated driving license records, etc.","Leaving these Level 3s in for now, but believe the team said that they don't log this in SADLS. ",{"$f":"IF(LEN(D21)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E21) > 5,E21,\"zzzz\")))","v":""}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of Social Security Card","Verify Identities -Collect Customer Documents-Record Verification of Social Security Card","Proving the individual has a Social Security Number is a step in verifying identity. Collecting a Social Security Card is one document that will confirm. Alternate documents include a 1099 Tax Form, W-2 Form with name and Full SSN, Payroll record with name and FULL SSN, DD-214 (Not acceptable for Real ID), Social Security Document (Not Acceptable for Real ID), Military record reflecting SSN (Not acceptable for Real ID), or Medicaid or Medicare card reflecting SSN (Not acceptable for Real ID)",null,{"$f":"IF(LEN(D22)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E22) > 5,E22,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of Valid Passport","Verify Identities -Collect Customer Documents-Record Verification of Valid Passport","Collecting a valid and unexpired passport is acceptable to prove age and identity. (Acceptable for Real ID) ",null,{"$f":"IF(LEN(D23)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E23) > 5,E23,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of Valid Unexpired Real Id","Verify Identities -Collect Customer Documents-Record Verification of Valid Unexpired Real Id","Collecting a valid and unexpired REAL ID is acceptable to prove age and identity. ",null,{"$f":"IF(LEN(D24)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E24) > 5,E24,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of Motor Vehicle Drivers Card","Verify Identities -Collect Customer Documents-Record Verification of Motor Vehicle Drivers Card","Collecting a certified or non-certified NC Motor Vehicle Record or Certified Out of State Motor vehicle record is acceptable to prove age and identity but not acceptable for REAL ID. ",null,{"$f":"IF(LEN(D25)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E25) > 5,E25,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of Certified Birth Certificate ","Verify Identities -Collect Customer Documents-Record Verification of Certified Birth Certificate","Collecting a Birth Certificate meets the requirements proving age and identity and is acceptable for Real ID. ",null,{"$f":"IF(LEN(D26)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E26) > 5,E26,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of U.S. Consular Report ","Verify Identities -Collect Customer Documents-Record Verification of U.S. Consular Report","Collecting a U.S. Consular Report meets the requirements proving age and identity and is acceptable for Real ID. ",null,{"$f":"IF(LEN(D27)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E27) > 5,E27,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of North Carolina Limited Driving Privilege ","Verify Identities -Collect Customer Documents-Record Verification of North Carolina Limited Driving Privilege","Collecting a North Carolina Limited Driving privilege issued by a NC Court and not expired for more than one year can prove age and identity but is not acceptable for Real ID",null,{"$f":"IF(LEN(D28)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E28) > 5,E28,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Collect Customer Documents","Record Verification of Other Documents Validating Identity ","Verify Identities -Collect Customer Documents-Record Verification of Other Documents Validating Identity","Collecting other valid documents are acceptable to prove age and identity. (e.g., unexpired documents issued by the U.S. Dept of Homeland Security, U.S. Citizenship and Immigration Services) but are not acceptable for Real ID. ",null,{"$f":"IF(LEN(D29)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E29) > 5,E29,\"zzzz\")))","v":1}]
[null,null,"Validate NC Residency",null,"","Confirming that an individual requesting an NC operator’s license or ID currently lives in a residence in North Carolina. ",null,{"$f":"IF(LEN(D30)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E30) > 5,E30,\"zzzz\")))","v":""}]
[null,"Verify Identities ","Validate NC Residency","Validate Customer Address","Verify Identities -Validate NC Residency-Validate Customer Address","Utilize the Finalist interface to validate and format the address in a Standard Format. If address is not found, user has the opportunity to override and continue address entry",null,{"$f":"IF(LEN(D31)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E31) > 5,E31,\"zzzz\")))","v":11}]
[null,null,"Validate Lawful Status",null,"","Confirming that the individual requesting an operator’s license or ID has provided authenticated documentation to validate his/her status as a US citizen or an alien who has been lawfully admitted for permanent or temporary residence in the United States.",null,{"$f":"IF(LEN(D32)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E32) > 5,E32,\"zzzz\")))","v":""}]
[null,"Verify Identities ","Validate Lawful Status","Validate Consular Report of Birth Abroad","Verify Identities -Validate Lawful Status-Validate Consular Report of Birth Abroad","Validate lawful status for those that are not US Citizens by reviewing a Consular Report of Birth Abroad. (Also valid for REAL ID)",null,{"$f":"IF(LEN(D33)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E33) > 5,E33,\"zzzz\")))","v":1}]
[null,"Verify Identities ","Validate Lawful Status","Validate Permanent Resident Card","Verify Identities -Validate Lawful Status-Validate Permanent Resident Card","Validate lawful status for those that are not US Citizens by reviewing a valid, unexpired Permanent Resident Card. (Acceptable for REAL ID) ",null,{"$f":"IF(LEN(D34)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E34) > 5,E34,\"zzzz\")))","v":1}]
[null,"Verify Identities","Validate Lawful Status","Validate  Employment Authorization Document","Verify Identities-Validate Lawful Status-Validate Employment Authorization Document","Validate lawful status for those that are not US Citizens by reviewing a valid active employment authorization document. (Acceptable for REAL ID) ",null,{"$f":"IF(LEN(D35)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E35) > 5,E35,\"zzzz\")))","v":1}]
[null,"Verify Identities","Validate Lawful Status","Validate Other Acceptable Documentation","Verify Identities-Validate Lawful Status-Validate Other Acceptable Documentation","Validate lawful status for those that are not US Citizens by reviewing other acceptable documentation such as a Valid unexpired foreign passport accompanied by a valid, unexpired U.S. visa and I-94 Arrival/Departure Record Report (Acceptable for REAL ID), Form N-550 or Form N-570 (Acceptable for REAL ID), Form N-560 or N-561 (Acceptable for REAL ID) \n\nThe following documents are accepted for lawful status but are not accepted from a standpoint of REAL ID: \nMachine Readable Immigrant Visa, Temporary I-551 stamp on I-94 or passport, I 327 Re-Entry Permit accompanied by supporting immigration documentation, I-94 Arrival/Departure Record, I-20 Certificate of Eligibility Student Status, DS-2019 Certificate of Eligibility for Exchange Visitor, I571 refugee travel document, I797 Notice of Action Receipt notice, etc.",null,{"$f":"IF(LEN(D36)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E36) > 5,E36,\"zzzz\")))","v":1}]
[null,null,"Conduct External Checks",null,"","Checking with other states to determine if an individual applying for or holding an NC DL or ID maintains licenses in other states.  External checks with AAMVA or with federal and state authorities may also be used to identify problem drivers, obtain an individual’s prior driving records (e.g., CDL skills tests) or to validate documentation or lawful status track.   ",null,{"$f":"IF(LEN(D37)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E37) > 5,E37,\"zzzz\")))","v":""}]
[null,"Verify Identities","Conduct External Checks","Conduct AAMVA S2S Check","Verify Identities-Conduct External Checks-Conduct AAMVA S2S Check","Conduct external “State 2 State” and AAMVA checks to verify identity.   ",null,{"$f":"IF(LEN(D38)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E38) > 5,E38,\"zzzz\")))","v":1}]
[null,"Verify Identities","Conduct External Checks","Conduct NDR - State of Record Check ","Verify Identities-Conduct External Checks-Conduct NDR - State of Record Check","Conduct NDR State of Record check to verify identity ",null,{"$f":"IF(LEN(D39)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E39) > 5,E39,\"zzzz\")))","v":1}]
[null,"Verify Identities","Conduct External Checks","Conduct AOC/Criminal Record Check","Verify Identities-Conduct External Checks-Conduct AOC/Criminal Record Check","Interface with the Administrative Office of the Courts and successfully check the account holder's criminal record history ","Added line item and Definition ",{"$f":"IF(LEN(D40)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E40) > 5,E40,\"zzzz\")))","v":1}]
[null,"Verify Identities","Conduct External Checks","Conduct SAVE/Alien Verification Check","Verify Identities-Conduct External Checks-Conduct SAVE/Alien Verification Check","Interface with SAVE (Alien Verification) System ","Added line item and Definition ",{"$f":"IF(LEN(D41)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E41) > 5,E41,\"zzzz\")))","v":5}]
[null,"Verify Identities","Conduct External Checks","Conduct Checks of National Sex Offender Registry","Verify Identities-Conduct External Checks-Conduct Checks of National Sex Offender Registry","Interface with the National Sex Offender Registry ","Added line item and Definition ",{"$f":"IF(LEN(D42)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E42) > 5,E42,\"zzzz\")))","v":2}]
[null,"Verify Identities","Conduct External Checks","Conduct AAMVA CDLIS Check","Verify Identities-Conduct External Checks-Conduct AAMVA CDLIS Check","Interface with CDLIS ","Added line item and Definition ",{"$f":"IF(LEN(D43)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E43) > 5,E43,\"zzzz\")))","v":1}]
[null,"Verify Identities","Conduct External Checks","Conduct SSN Check","Verify Identities-Conduct External Checks-Conduct SSN Check","Interface with Social Security Administration to determine if the Social Security number the individual is valid. ","Added line item and Definition ",{"$f":"IF(LEN(D44)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E44) > 5,E44,\"zzzz\")))","v":1}]
[null,"Verify Identities","Conduct External Checks","Conduct AAMVA PDPS Check","Verify Identities-Conduct External Checks-Conduct AAMVA PDPS Check","Interface with PDPS ","Added line item and Definition ",{"$f":"IF(LEN(D45)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E45) > 5,E45,\"zzzz\")))","v":1}]
[null,"Verify Identities","Conduct External Checks","Conduct USCIS Check","Verify Identities-Conduct External Checks-Conduct USCIS Check","Interface with the United States Citizenship and Immigration Services Agency",null,{"$f":"IF(LEN(D46)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E46) > 5,E46,\"zzzz\")))","v":2}]
["Manage Driver Services","Validate Operator Qualifications","Administer Vision Test",null,"","Conducting simple eye tests to confirm that an applicant for an NC operator’s license (or renewal of a license) has the visual acuity to drive safely, including the ability to clearly view and interpret traffic signs, pavement markings and other traffic control devices.  Applicants are asked to wear corrective lenses if needed to pass the vision test and vision restrictions are included on the operator’s license if required.",null,{"$f":"IF(LEN(D47)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E47) > 5,E47,\"zzzz\")))","v":""}]
[null,"Validate Operator Qualifications","Administer Vision Test","Receive CTIMS Scores for CDL Applicants","Validate Operator Qualifications-Administer Vision Test-Receive CTIMS Scores for CDL Applicants","Receive CTIMS scores from vendor that conducts Commercial Driver testing. ","Added Record ",{"$f":"IF(LEN(D48)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E48) > 5,E48,\"zzzz\")))","v":2}]
[null,"Validate Operator Qualifications","Administer Knowledge Test ",null,"","Conducting a test to confirm that an applicant for an NC operator’s license has an acceptable level of understanding of motor vehicle laws and safe driving practices.  These exams may be written or computer-based.",null,{"$f":"IF(LEN(D49)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E49) > 5,E49,\"zzzz\")))","v":""}," "]
[null,"Validate Operator Qualifications","Administer Knowledge Test","Receive Knowledge Test Results from Vendor","Validate Operator Qualifications-Administer Knowledge Test-Receive Knowledge Test Results from Vendor","Successfully receive via interface the knowledge test results from vendor. ","Added Record ",{"$f":"IF(LEN(D50)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E50) > 5,E50,\"zzzz\")))","v":3}]
[null,"Validate Operator Qualifications","Administer Knowledge Test","Record Knowledge Test Results","Validate Operator Qualifications-Administer Knowledge Test-Record Knowledge Test Results","Enable the operator to manually record knowledge test results. ","Added Record ",{"$f":"IF(LEN(D51)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E51) > 5,E51,\"zzzz\")))","v":1}]
[null,null,"Manage Graduated Licenses",null,"",null,null,{"$f":"IF(LEN(D52)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E52) > 5,E52,\"zzzz\")))","v":""}]
[null,"Validate Operator Qualifications","Manage Graduated Licenses","Record Receipt of Driver Eligibility Certificate","Validate Operator Qualifications-Manage Graduated Licenses-Record Receipt of Driver Eligibility Certificate","Recording the receipt of a Graduated License Driver's eligibility Certificate",null,{"$f":"IF(LEN(D53)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E53) > 5,E53,\"zzzz\")))","v":1}]
[null,"Validate Operator Qualifications","Manage Graduated Licenses","Document Driving Log Results","Validate Operator Qualifications-Manage Graduated Licenses-Document Driving Log Results","Documenting driving log results received by individual in the graduated license program ",null,{"$f":"IF(LEN(D54)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E54) > 5,E54,\"zzzz\")))","v":1}]
[null,"Validate Operator Qualifications","Manage Graduated Licenses","Check Convictions/Infractions","Validate Operator Qualifications-Manage Graduated Licenses-Check Convictions/Infractions","Ensuring individual does not have any convictions or infractions that would prevent them from graduating to the next license level ",null,{"$f":"IF(LEN(D55)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E55) > 5,E55,\"zzzz\")))","v":1}]
[null,"Validate Operator Qualifications","Manage Graduated Licenses","Update Permit Status Changes","Validate Operator Qualifications-Manage Graduated Licenses-Update Permit Status Changes","Modification of Permit Status, transitioning from one level to the next (or vice versa) ",null,{"$f":"IF(LEN(D56)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E56) > 5,E56,\"zzzz\")))","v":1}]
[null,null,"Administer Driving Skills Test",null,"",null,null,{"$f":"IF(LEN(D57)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E57) > 5,E57,\"zzzz\")))","v":""}]
[null,"Validate Operator Qualifications","Administer Driving Skills Test","Record Driver Skills Test Results","Validate Operator Qualifications-Administer Driving Skills Test-Record Driver Skills Test Results","Recording the results of a driver's skills test. ",null,{"$f":"IF(LEN(D58)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E58) > 5,E58,\"zzzz\")))","v":1}]
[null,null,"Administer Traffic Signs Test",null,"","Conducting a test to confirm that an applicant for an NC operator’s license can clearly interpret the meaning of traffic signs, signals and pavement markings.",null,{"$f":"IF(LEN(D59)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E59) > 5,E59,\"zzzz\")))","v":""}]
[null,"Validate Operator Qualifications","Administer Traffic Signs Test","Record Traffic Signs Test Results","Validate Operator Qualifications-Administer Traffic Signs Test-Record Traffic Signs Test Results","Enable the operator to manually record Traffic Signs Test Results ","Added Record ",{"$f":"IF(LEN(D60)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E60) > 5,E60,\"zzzz\")))","v":1}]
[null,null,"Validate Medical Qualifications",null,"","Reviewing documentation from appropriate medical authorities to confirm that an applicant for an NC operator’s licenses (or current holder of a DL or CDL) is authorized to drive a motor vehicle.  This authorization may include restrictions (e.g., daylight driving only).",null,{"$f":"IF(LEN(D61)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E61) > 5,E61,\"zzzz\")))","v":""}]
[null,"Validate Operator Qualifications","Validate Medical Qualificiations","Record Medical Information","Validate Operator Qualifications-Validate Medical Qualificiations-Record Medical Information","Enable the operator to enter medical information manually "," ",{"$f":"IF(LEN(D62)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E62) > 5,E62,\"zzzz\")))","v":8}]
[null,"Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information",null,"",null,null,{"$f":"IF(LEN(D63)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E63) > 5,E63,\"zzzz\")))","v":""}]
[null,"Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Maintain List ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Maintain List","Maintaining an accurate list of Third Party CDL Examiners",null,{"$f":"IF(LEN(D64)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E64) > 5,E64,\"zzzz\")))","v":5}]
[null,"Maintain Third Party Examiner","Retain and Manage Third Party Examiner Information","Manage Audit ","Maintain Third Party Examiner-Retain and Manage Third Party Examiner Information-Manage Audit","Manage Schedule and Tracking of Audit Results ",null,{"$f":"IF(LEN(D65)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E65) > 5,E65,\"zzzz\")))","v":5}]
["Manage Driver Services","Manage Credentials ","Establish Credentials",null,"","Determining type of credential to be issued to a customer, including identification of endorsements and restrictions. ",null,{"$f":"IF(LEN(D66)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E66) > 5,E66,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Establish Credentials","Check Status ","Manage Credentials-Establish Credentials-Check Status","If the individual has an existing record, SADLS automatically checks the status of the record to ensure compliance with agency rules procedures. ","Added Definition",{"$f":"IF(LEN(D67)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E67) > 5,E67,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Establish Credentials","Record Correct Credential Type","Manage Credentials-Establish Credentials-Record Correct Credential Type","Properly determine and record the Type and Class of the Credential being established. (e.g., Regular Class A, Regular Class B, Regular Class C, CDL Class A, CDL Class B, CDL Class C) ",null,{"$f":"IF(LEN(D68)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E68) > 5,E68,\"zzzz\")))","v":3}]
[null,"Manage Credentials","Establish Credentials","Capture Driver Log Information ","Manage Credentials-Establish Credentials-Capture Driver Log Information","Allow operator to capture driver log information to ensure compliance with driver log rules","Added line item and Definition ",{"$f":"IF(LEN(D69)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E69) > 5,E69,\"zzzz\")))","v":1}]
[null,"Manage Credentials","Establish Credentials","Review Driver Logs","Manage Credentials-Establish Credentials-Review Driver Logs","System electronically checks number of days  if user transitioning from CDL permit to full license","Added line item and Definition ",{"$f":"IF(LEN(D70)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E70) > 5,E70,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Establish Credentials","Identify and Record Endorsements ",{"$f":"IF(LEN(D71)>0,TRIM(CONCATENATE(B71,\"-\",C71,\"-\",D71)),\"\")","v":"Manage Credentials-Establish Credentials-Identify and Record Endorsements"},"Properly determine and record the correct endorsement to be established/added to the credential (e.g., Passenger Transport Endorsement, School Bus/Passenger Transport Combo Endorsement) ",null,{"$f":"IF(LEN(D71)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E71) > 5,E71,\"zzzz\")))","v":10}]
[null,"Manage Credentials","Establish Credentials","Record Organ Donor Preference","Manage Credentials-Establish Credentials-Record Organ Donor Preference","North Carolina applicants can register as an organ donor and have their license reflect their donor status ",null,{"$f":"IF(LEN(D72)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E72) > 5,E72,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Establish Credentials","Verify Driver Meets Eligibility Requirements ","Manage Credentials-Establish Credentials-Verify Driver Meets Eligibility Requirements","A personal or commercial driver applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. ",null,{"$f":"IF(LEN(D73)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E73) > 5,E73,\"zzzz\")))","v":34}]
[null,"Manage Credentials","Establish Credentials","Verify Other CDL Operator Meets Eligibility Requirements","Manage Credentials-Establish Credentials-Verify Other CDL Operator Meets Eligibility Requirements","A commercial CDL applicant must meet certain requirements related to past driving record, medical and physical requirements, as well as training and testing requirements established for the license. ",null,{"$f":"IF(LEN(D74)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E74) > 5,E74,\"zzzz\")))","v":8}]
[null,"Manage Credentials","Establish Credentials","Record Medical Waivers ","Manage Credentials-Establish Credentials-Record Medical Waivers","Record temporary relief from medical requirements for a CDL applicant for up to 3 months, as regulatred and authorized by the FMCSA",null,{"$f":"IF(LEN(D75)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E75) > 5,E75,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Establish Credentials","Record Medical Exemptions","Manage Credentials-Establish Credentials-Record Medical Exemptions","Record relief from medical requirements for a CDL applicant for up to 2 years, as regulatred and authorized by the FMCSA",null,{"$f":"IF(LEN(D76)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E76) > 5,E76,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Establish Credentials","Renew Bus Driver Certification","Manage Credentials-Establish Credentials-Renew Bus Driver Certification","Renew Bus Driver Certification based on requirements being met. ",null,{"$f":"IF(LEN(D77)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E77) > 5,E77,\"zzzz\")))","v":7}]
[null,null,"Authorize Issuance of Initial TDC/TIC/DL/ID",null,"","Authorize the Issuance of a Temporary Driving Certificate (TDC), Temporary Identification Certificate (TIC) to a customer at a DMV office to serve as his/her credentials until a permanent (plastic) credential is mailed to the customer.  ",null,{"$f":"IF(LEN(D78)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E78) > 5,E78,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issue TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issue TDC/TIC","To prevent identity theft and fraud, the N.C. Division of Motor Vehicles creates and mails driver licenses, learner permits and IDs from a central location in an unmarked envelope. Drivers receive a 60-day Temporary Driving certificate and their license or permit should arrive before expiration. ",null,{"$f":"IF(LEN(D79)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E79) > 5,E79,\"zzzz\")))","v":3}]
[null,"Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Renew TDC/TIC","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Renew TDC/TIC","Authorize the renewal of a temporary driving certificate when certain conditions warrant",null,{"$f":"IF(LEN(D80)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E80) > 5,E80,\"zzzz\")))","v":4}]
[null,"Manage Credentials","Authorize Issuance of Initial TDC/TIC/DL/ID","Issuance of DL/ID Card","Manage Credentials-Authorize Issuance of Initial TDC/TIC/DL/ID-Issuance of DL/ID Card","Authorize the DMV's card production vendor to issue a driver license (DL) to replace the TDC or TIC previously issued to a customer.  ",null,{"$f":"IF(LEN(D81)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E81) > 5,E81,\"zzzz\")))","v":6}]
[null,null,"Authorize DL/ID Renewal",null,"","Renewing an individual’s DL/ID credentials by the expiration date noted in DMV records and on the physical DL/ID card.  DL/ID renewal may require the DMV to acquire a more recent facial image of the customer and/or to administer tests to check the customer’s vision or cognitive functioning.",null,{"$f":"IF(LEN(D82)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E82) > 5,E82,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Authorize DL/ID Renewal","Administer Required Tests","Manage Credentials-Authorize DL/ID Renewal-Administer Required Tests","Administer written, vision or cognitive testing as is necessary to ensure individual is capable of operating a motor vehicle. ",null,{"$f":"IF(LEN(D83)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E83) > 5,E83,\"zzzz\")))","v":11}]
[null,"Manage Credentials","Authorize DL/ID Renewal","Update Record","Manage Credentials-Authorize DL/ID Renewal-Update Record","Update the expiration date, status, and any endorsements on the licensees credentials. ",null,{"$f":"IF(LEN(D84)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E84) > 5,E84,\"zzzz\")))","v":4}]
[null,"Manage Credentials","Authorize DL/ID Renewal","Authorize DL/ID Card Renewal","Manage Credentials-Authorize DL/ID Renewal-Authorize DL/ID Card Renewal","Authorize the DMV's card vendor to produce and mail a renewed DL/ID card to a customer",null,{"$f":"IF(LEN(D85)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E85) > 5,E85,\"zzzz\")))","v":1}]
[null,null,"Authorize Issuance of Duplicate DL/ID",null,"","Providing a DMV customer with a duplicate copy of his/her DL/ID credential to replace copies that may have been lost, stolen or damaged.",null,{"$f":"IF(LEN(D86)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E86) > 5,E86,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Authorize Issuance of Duplicate DL/ID","Authorize Issuance of Duplicate DL/ID Card","Manage Credentials-Authorize Issuance of Duplicate DL/ID-Authorize Issuance of Duplicate DL/ID Card","Review DMV customer record and confirm authorization for card vendor to issue a duplicate DL or Identification",null,{"$f":"IF(LEN(D87)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E87) > 5,E87,\"zzzz\")))","v":11}]
[null,null,"Record DL Restrictions",null,"","Documenting any driving restrictions attached to an individual’s DL – both in DMV records and on the physical DL card.",null,{"$f":"IF(LEN(D88)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E88) > 5,E88,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Record DL Restrictions","Record all DL Restrictions in System","Manage Credentials-Record DL Restrictions-Record all DL Restrictions in System","Record all Driver’s license restrictions in the system of record",null,{"$f":"IF(LEN(D89)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E89) > 5,E89,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Record DL Restrictions","Print DL Restrictions ","Manage Credentials-Record DL Restrictions-Print DL Restrictions","Print any Driver’s license restrictions code on physical license and temporary certificate issued L - NO AIR BRAKES \nZ - NO FULL AIR BRAKE EQUIPPED\nP - NO PASSNGER-CMV 12 - DRIVE 6AM-8PM ONLY\n0 - NONE 13 - AUTO TRANSMISSION\n1 - CORRECTIVE LENS \n2 - 45 MPH/NO INTERSTATE\n3 - DAYLIGHT DRIVING ONLY \n16 - GRAD LIC LEVEL 1 RESTRICTION\n17 - GRAD LIC LEVEL 2 RESTRICTION\n18 - NO PASSENGER\n19 - BLOOD/ALCOHOL CONC. .04\n20 - BAC .04/IGNITION INTERLOCK\n21 - BLOOD/ALCOHOL CONC. .00\n22 - BAC .00/IGNITION INTERLOCK\n23 - IGNITION INTERLOCK ONLY\nM - PASSENGER CLASS B & C ONLY\nN - PASSENGER CLASS C ONLY\nK - INTRASTATE ONLY-CDL \nX - NO CARGO-CMV TANK \nE - NO MANUAL TRANSMISSION CMV\n7 - OUTSIDE MIRRORS \nO - NO TRACTOR-TRAILER \n*9 - OTHER-AS SHOWN \n10 - ACCOMPANIED BY CLASS DRIVER ","Just added all the restrictions in the definition instead of adding individual level 3 for each one. We can break out into story",{"$f":"IF(LEN(D90)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E90) > 5,E90,\"zzzz\")))","v":7}]
[null,"Manage Credentials","Record DL Restrictions","Remove DL Restrictions","Manage Credentials-Record DL Restrictions-Remove DL Restrictions","Remove Driver's license restrictions (individual or multiple) in the system of record",null,{"$f":"IF(LEN(D91)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E91) > 5,E91,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Produce and Mail Cards","Conduct Verification/QA","Manage Credentials-Produce and Mail Cards-Conduct Verification/QA","Central Issuance confirms the accuracy of a customer’s demographic information prior to releasing a DL/ID card for production and mailing (e.g, facial recognition check, address verification, various national registry checks).",null,{"$f":"IF(LEN(D92)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E92) > 5,E92,\"zzzz\")))","v":5}]
[null,"Manage Credentials","Produce and Mail Cards","Track Card Issuance","Manage Credentials-Produce and Mail Cards-Track Card Issuance","Monitoring the status of a DL/ID (new/renewed/duplicate) from authorization and verification checks to production and mailing by the DMV's card vendor. ",null,{"$f":"IF(LEN(D93)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E93) > 5,E93,\"zzzz\")))","v":4}]
[null,null,"Suspend DL",null,"","Withdrawing an individual’s driving privilege for a specific time period until the terms of the suspension are fulfilled. DL suspensions may be processed for any of a number of reasons included driving while impaired, speeding, accumulation of points, etc.",null,{"$f":"IF(LEN(D94)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E94) > 5,E94,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Suspend DL","Suspend Drivers License - Defined Time Period","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Time Period","When a suspension is enacted the suspension can be enacted for a defined time period. ",null,{"$f":"IF(LEN(D95)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E95) > 5,E95,\"zzzz\")))","v":5}]
[null,"Manage Credentials","Suspend DL","Suspend Drivers License - Defined Conditions ","Manage Credentials-Suspend DL-Suspend Drivers License - Defined Conditions","When a driver suspension is enacted the suspension can be based on defined conditions. ",null,{"$f":"IF(LEN(D96)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E96) > 5,E96,\"zzzz\")))","v":7}]
[null,"Manage Credentials","Suspend DL","Modify Suspension","Manage Credentials-Suspend DL-Modify Suspension","Correcting a suspension  made against the license or complying with a judicial order modifying the suspension or revocation. ",null,{"$f":"IF(LEN(D97)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E97) > 5,E97,\"zzzz\")))","v":3}]
[null,"Manage Credentials","Suspend DL","Remove Suspension","Manage Credentials-Suspend DL-Remove Suspension","Removing a suspension made against the license or complying with a judicial order removing the suspension or revocation",null,{"$f":"IF(LEN(D98)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E98) > 5,E98,\"zzzz\")))","v":7}]
[null,null,"Revoke DL",null,"","Terminating an individual’s driving privileges indefinitely and demanding that his/her physical DL be surrendered to the DMV.  ",null,{"$f":"IF(LEN(D99)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E99) > 5,E99,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Revoke DL","Demand Physical License Be Returned","Manage Credentials-Revoke DL-Demand Physical License Be Returned","Notify the individual that their driver’s license has been revoked and demand that the License or Identification be returned. ",null,{"$f":"IF(LEN(D100)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E100) > 5,E100,\"zzzz\")))","v":1}]
[null,"Manage Credentials","Revoke DL","Collect License","Manage Credentials-Revoke DL-Collect License","Collect license from individual, when the credential is returned, NC-DMV will dispose of it according to laws and regulations established.  ",null,{"$f":"IF(LEN(D101)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E101) > 5,E101,\"zzzz\")))","v":10}]
[null,"Manage Credentials","Revoke DL","Receive Dropout Notice from School Authority","Manage Credentials-Revoke DL-Receive Dropout Notice from School Authority","Receive dropout notice from school authority that individual is no longer attending school. The Dropout Prevention/Driver’s License guidelines require that a driving permit or license be revoked when certain conditions are not met. ",null,{"$f":"IF(LEN(D102)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E102) > 5,E102,\"zzzz\")))","v":1}]
[null,"Manage Credentials","Revoke DL","Execute Child Support Revoke ","Manage Credentials-Revoke DL-Execute Child Support Revoke","Execute a Child Support revoke procedure when notification is received. ",null,{"$f":"IF(LEN(D103)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E103) > 5,E103,\"zzzz\")))","v":1}]
[null,"Manage Credentials","Revoke DL","Record Revocation ","Manage Credentials-Revoke DL-Record Revocation","When a credential is revoked, the driver’s license is  electronically within the system to reflect the revoked status. (Status is updated) ",null,{"$f":"IF(LEN(D104)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E104) > 5,E104,\"zzzz\")))","v":1}]
[null,"Manage Credentials","Revoke DL","Disqualify CDL License","Manage Credentials-Revoke DL-Disqualify CDL License","Disqualifying a CDL credential when a specific event occurs. ",null,{"$f":"IF(LEN(D105)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E105) > 5,E105,\"zzzz\")))","v":1}]
[null,null,"Reinstate DL",null,"","Reinstating an individual’s driving privileges once he/she satisfies eligibility requirements and any conditions or terms set forth in a hearing by the DMV.  An individual will need to reapply for a DL once these eligibility requirements/conditions are met.",null,{"$f":"IF(LEN(D106)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E106) > 5,E106,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Reinstate DL","Accept Reapplication ","Manage Credentials-Reinstate DL-Accept Reapplication","After a driver’s license has been suspended, a reapplication must be submitted for the individual to reestablish their license or identification ",null,{"$f":"IF(LEN(D107)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E107) > 5,E107,\"zzzz\")))","v":1}]
[null,"Manage Credentials","Reinstate DL","Verify Reinstatement Conditions Met","Manage Credentials-Reinstate DL-Verify Reinstatement Conditions Met","Prior to reinstating a credential, DMV personnel must verify that the conditions imposed for suspension have been met.",null,{"$f":"IF(LEN(D108)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E108) > 5,E108,\"zzzz\")))","v":2}]
[null,"Manage Credentials","Reinstate DL","Authorize Reinstated License","Manage Credentials-Reinstate DL-Authorize Reinstated License","Reissue license by issuing a temporary driver certificate and submitting record for license creation after individual has complied with appropriate suspension requirements",null,{"$f":"IF(LEN(D109)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E109) > 5,E109,\"zzzz\")))","v":1}]
[null,null,"Modify DL/ID",null,"","Modifying a DL or ID by changing a status based on an event occuring. ",null,{"$f":"IF(LEN(D110)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E110) > 5,E110,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Modify DL/ID","Change License Status ","Manage Credentials-Modify DL/ID-Change License Status","Changing the  individual’s DL credential status in DMV records (e.g., in instances where the customer dies or moves to another state).   This can include cancelling or disqualifying the credential. ",null,{"$f":"IF(LEN(D111)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E111) > 5,E111,\"zzzz\")))","v":21}]
[null,"Manage Credentials","Modify DL/ID","Change Identification Status ","Manage Credentials-Modify DL/ID-Change Identification Status","Changing an individual’s Identification status in DMV records (e.g., in instances where the customer dies or moves to another state). ",null,{"$f":"IF(LEN(D112)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E112) > 5,E112,\"zzzz\")))","v":1}]
[null,null,"Disable Record",null,"",null,null,{"$f":"IF(LEN(D113)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E113) > 5,E113,\"zzzz\")))","v":""}]
[null,"Manage Credentials","Disable Record","Block Record","Manage Credentials-Disable Record-Block Record","Allow system user to block/stop to an account when it is determined that the user should not be allowed to immediately return the account to active. ",null,{"$f":"IF(LEN(D114)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E114) > 5,E114,\"zzzz\")))","v":6}]
[null,"Manage Credentials","Disable Record","Unblock Record ","Manage Credentials-Disable Record-Unblock Record","Allow system user to unblock account after a stop or block has been placed on the record",null,{"$f":"IF(LEN(D115)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E115) > 5,E115,\"zzzz\")))","v":4}]
[null,"Manage Credentials","Disable Record","Report Unpaid Balances",{"$f":"IF(LEN(D116)>0,TRIM(CONCATENATE(B116,\"-\",C116,\"-\",D116)),\"\")","v":"Manage Credentials-Disable Record-Report Unpaid Balances"},"Allow system user to verify that accounts targeted for closing still have unpaid balances",null,{"$f":"IF(LEN(D116)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E116) > 5,E116,\"zzzz\")))","v":1}]
[null,"Manage Classes ","School Bus and Traffic Safety",null,{"$f":"IF(LEN(D117)>0,TRIM(CONCATENATE(B117,\"-\",C117,\"-\",D117)),\"\")","v":""},null,null,{"$f":"IF(LEN(D117)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E117) > 5,E117,\"zzzz\")))","v":""}]
[null,"Record School Bus and Traffic Safety Information","Manage Classes","Update Schedule","Record School Bus and Traffic Safety Information-Manage Classes-Update Schedule","Allow system user with appropriate permissions to update School and Bus Traffic Safety schedule",null,{"$f":"IF(LEN(D118)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E118) > 5,E118,\"zzzz\")))","v":4}]
[null,"Record School Bus and Traffic Safety Information","Manage Classes","Update Class Results","Record School Bus and Traffic Safety Information-Manage Classes-Update Class Results","Allow system user with appropriate permissions to update class results related to the School and Bus Traffic Safety classes",null,{"$f":"IF(LEN(D119)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E119) > 5,E119,\"zzzz\")))","v":6}]
[null,"Record School Bus and Traffic Safety Information","Manage Classes","Print Results","Record School Bus and Traffic Safety Information-Manage Classes-Print Results","Allow system user with appropriate permissions to print records related to the School and Bus Traffic Safety classes",null,{"$f":"IF(LEN(D120)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E120) > 5,E120,\"zzzz\")))","v":2}]
[null,"Record School Bus and Traffic Safety Information","Track Accounts Receivable","Record Fees","Record School Bus and Traffic Safety Information-Track Accounts Receivable-Record Fees","Allow system user with appropriate permissions to record fees related to the School and Bus Traffic Safety classes ",null,{"$f":"IF(LEN(D121)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E121) > 5,E121,\"zzzz\")))","v":4}," "]
["Conduct Regulatory and Enforcement Activities","Conduct Criminal History Checks ",null,null,"","Comparing photographs of an individual with facial images maintained by the DMV (and in some instances, other states) to ascertain an individual’s identity and related personal information. ",null,{"$f":"IF(LEN(D122)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E122) > 5,E122,\"zzzz\")))","v":""}]
[null,null,"Review and Analyze Records",null,"","Reviewing DMV records/files, as well as records obtained from external sources to support criminal history checks.",null,{"$f":"IF(LEN(D123)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E123) > 5,E123,\"zzzz\")))","v":""}]
[null,"Conduct Criminal History Checks","Review and Analyze Records","Enter Conviction Info from External Sources","Conduct Criminal History Checks-Review and Analyze Records-Enter Conviction Info from External Sources","Allow user to enter conviction information from External Entities after reviewing the records manually","Added Line Item and Definition",{"$f":"IF(LEN(D124)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E124) > 5,E124,\"zzzz\")))","v":5}]
["Conduct Regulatory and Enforcement Activities","License Businesses and Individuals ","Review and Process License Applications",null,"","Review and process applications submitted by businesses and individuals – including, Motor Vehicle Dealers and Manufacturers, Motor Vehicle Sales Persons, Inspection Stations, Inspection Technicians, License Plate Agencies, Vehicle Towing and Storage Facilities, Vehicle Repair Businesses, Ignition Interlock Installers and Ignition Interlock Technicians. Application processing includes receipt of fees and may require an investigation and/or criminal history check.",null,{"$f":"IF(LEN(D125)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E125) > 5,E125,\"zzzz\")))","v":""}]
[null,"License Businesses and Individuals ","Review and Process License Applications","Accept Application Fees","License Businesses and Individuals -Review and Process License Applications-Accept Application Fees","Accept application fees based on a license that the individual is applying for. ",null,{"$f":"IF(LEN(D126)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E126) > 5,E126,\"zzzz\")))","v":3}]
[null,"License Businesses and Individuals","Review and Process License Applications","Investigate Dealer","License Businesses and Individuals-Review and Process License Applications-Investigate Dealer","Investigating a salesman to determine whether they should be licensed as a dealer based on past history. ",null,{"$f":"IF(LEN(D127)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E127) > 5,E127,\"zzzz\")))","v":2}]
["Conduct Regulatory and Enforcement Activities","Conduct Investigations","Investigate Potential DL/ID Fraud",null,"","Investigating any instance of fraudulently produced copy of a driver license or identity document used or recovered in North Carolina.  ",null,{"$f":"IF(LEN(D128)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E128) > 5,E128,\"zzzz\")))","v":""}]
[null,"Conduct Investigations","Investigate Potential DL/ID Fraud","Record Investigation Results ","Conduct Investigations-Investigate Potential DL/ID Fraud-Record Investigation Results","Document investigation results and communicate/make information available as is appropriate based on state law",null,{"$f":"IF(LEN(D129)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E129) > 5,E129,\"zzzz\")))","v":5}]
[null,null,"Investigate Potential Identity Theft",null,"","Investigate any instance where an individual’s identity information, as maintained by the NC DMV, has been stolen or compromised.",null,{"$f":"IF(LEN(D130)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E130) > 5,E130,\"zzzz\")))","v":""}]
[null,"Conduct Investigations","Investigate Potential Identity Theft","Investigate Identity Information stolen from NC-DMV","Conduct Investigations-Investigate Potential Identity Theft-Investigate Identity Information stolen from NC-DMV","Investigate any instance where an individual’s identity information, as maintained by the NC DMV, is suspected of being (or has been) stolen",null,{"$f":"IF(LEN(D131)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E131) > 5,E131,\"zzzz\")))","v":4}]
["Perform Financial Administration","Manage Payments, Credits, and Refunds ","Maintain Records",null,"","Collecting and documenting all credits, refunds, reversals issued by the DMV.",null,{"$f":"IF(LEN(D132)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E132) > 5,E132,\"zzzz\")))","v":""}]
[null,"Manage Payments, Credits, and Refunds","Maintain Records","Collect Transaction Receipt Type","Manage Payments, Credits, and Refunds-Maintain Records-Collect Transaction Receipt Type","Collect the payment method or transaction receipt type which the User will choose to pay with","Added Line Item and Definition ",{"$f":"IF(LEN(D133)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E133) > 5,E133,\"zzzz\")))","v":8}]
[null,"Manage Payments, Credits, and Refunds","Maintain Records","Collect Credits","Manage Payments, Credits, and Refunds-Maintain Records-Collect Credits","Collect and document all credits captured. ",null,{"$f":"IF(LEN(D134)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E134) > 5,E134,\"zzzz\")))","v":8}]
[null,"Manage Payments, Credits, and Refunds ","Maintain Records","Collect Debits","Manage Payments, Credits, and Refunds -Maintain Records-Collect Debits","Collect and document all debits captured. ",null,{"$f":"IF(LEN(D135)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E135) > 5,E135,\"zzzz\")))","v":10}]
[null,"Manage Payments, Credits, and Refunds","Maintain Records","Issue Refunds",{"$f":"IF(LEN(D136)>0,TRIM(CONCATENATE(B136,\"-\",C136,\"-\",D136)),\"\")","v":"Manage Payments, Credits, and Refunds-Maintain Records-Issue Refunds"},"Utilize the backout screen to Issue and document all refunds issued by the DMV. ","Changed Definition and Line Item ",{"$f":"IF(LEN(D136)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E136) > 5,E136,\"zzzz\")))","v":4}]
[null,"Manage Payments, Credits, and Refunds","Maintain Records","Collect Reversals ","Manage Payments, Credits, and Refunds-Maintain Records-Collect Reversals","Collect and document all reversals issued by the DMV.",null,{"$f":"IF(LEN(D137)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E137) > 5,E137,\"zzzz\")))","v":3}]
[null,null,"Provide Refunds ",null,"","Researching, validating, processing, and issuing a refund the DMV owes to a customer for transactions such as returned plates, property taxes paid on a vehicle, customer overpayments, etc.",null,{"$f":"IF(LEN(D138)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E138) > 5,E138,\"zzzz\")))","v":""}]
[null,"Manage Payments, Credits, and Refunds","Provide Refunds","Initiate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Initiate Refund","Allow user to research information and Initiate request to separate group regarding a potential refund that is potentially owed by the DMV to a customer account. ",null,{"$f":"IF(LEN(D139)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E139) > 5,E139,\"zzzz\")))","v":7}]
[null,"Manage Payments, Credits, and Refunds","Provide Refunds","Validate Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Validate Refund","Allow system user to validate refund that is potentially owed by the DMV to an Account Holder. ",null,{"$f":"IF(LEN(D140)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E140) > 5,E140,\"zzzz\")))","v":8}]
[null,"Manage Payments, Credits, and Refunds","Provide Refunds","Capture Reason","Manage Payments, Credits, and Refunds-Provide Refunds-Capture Reason","Enable user to capture refund reason for a refund that is researched and validated ",null,{"$f":"IF(LEN(D141)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E141) > 5,E141,\"zzzz\")))","v":8}]
[null,"Manage Payments, Credits, and Refunds","Provide Refunds","Issue Refund","Manage Payments, Credits, and Refunds-Provide Refunds-Issue Refund","Enable user to issue refund when refund workflow has been completed and authorized. ",null,{"$f":"IF(LEN(D142)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E142) > 5,E142,\"zzzz\")))","v":1}]
[null,null,"Conduct Reversals ",null,"","Researching, validating, processing, and issuing reversals for all customer fees collected or paid in error or for fees not required to be paid by the customer. ",null,{"$f":"IF(LEN(D143)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E143) > 5,E143,\"zzzz\")))","v":""}]
[null,"Manage Payments, Credits, and Refunds","Conduct Reversals","Research Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Research Reversal","Allow user to research information regarding a potential reversal for a fee that was paid in error ",null,{"$f":"IF(LEN(D144)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E144) > 5,E144,\"zzzz\")))","v":7}]
[null,"Manage Payments, Credits, and Refunds","Conduct Reversals","Validate Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Validate Reversal","Allow system user to validate information regarding a potential reversal for a fee that was paid in error",null,{"$f":"IF(LEN(D145)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E145) > 5,E145,\"zzzz\")))","v":7}]
[null,"Manage Payments, Credits, and Refunds","Conduct Reversals","Process Reversal","Manage Payments, Credits, and Refunds-Conduct Reversals-Process Reversal","Allow system user to process a reversal when the potential reversal has been researched and validated to be a true and proper reversal. ",null,{"$f":"IF(LEN(D146)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E146) > 5,E146,\"zzzz\")))","v":9}]
["Perform Financial Administration","Maintain Accounts Receivable ","Maintain AR Records",null,"","Documenting revenues  collected in SADLS (including fees, penalties, etc.) collected by the department, including invoice processing, aging, collections, revenue recovery, liens, processing refunds, cash posting, credit card payments, check deposits, and the transfer of funds and vouchers.",null,{"$f":"IF(LEN(D147)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E147) > 5,E147,\"zzzz\")))","v":""}]
[null,"Maintain Accounts Receivable ","Maintain AR Records","Document Debits","Maintain Accounts Receivable -Maintain AR Records-Document Debits","Document debit records processed by the department. ",null,{"$f":"IF(LEN(D148)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E148) > 5,E148,\"zzzz\")))","v":2}]
[null,"Maintain Accounts Receivable ","Maintain AR Records","Document Credits ","Maintain Accounts Receivable -Maintain AR Records-Document Credits","Document credit records processed by the department ",null,{"$f":"IF(LEN(D149)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E149) > 5,E149,\"zzzz\")))","v":1}]
[null,"Maintain Accounts Receivable ","Maintain AR Records","Summarize Records","Maintain Accounts Receivable -Maintain AR Records-Summarize Records","Summarize all debit and credit records associated with a single account to calculate system balance. ",null,{"$f":"IF(LEN(D150)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E150) > 5,E150,\"zzzz\")))","v":3}]
[null,null,"Reconcile AR ",null,"","Ensuring the detailed amounts of all unpaid customer DMV bills and fees match declared totals in the DMV general ledger or financial reports.",null,{"$f":"IF(LEN(D151)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E151) > 5,E151,\"zzzz\")))","v":""}]
[null,"Maintain Accounts Receivable ","Reconcile AR ","Review Unpaid Fees","Maintain Accounts Receivable -Reconcile AR -Review Unpaid Fees","Review unpaid customer fee information stored in the system in summary and detail. ",null,{"$f":"IF(LEN(D152)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E152) > 5,E152,\"zzzz\")))","v":19}]
[null,null,"Generate Accounts Receivable Reports ",null,"","Tracking and documenting all revenues collected by all departments within the DMV on a daily, weekly, or monthly basis to ensure financial accuracy.",null,{"$f":"IF(LEN(D153)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E153) > 5,E153,\"zzzz\")))","v":""}]
[null,"Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Daily Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Daily Accounts Receivable Summary","Enable user to view Daily Accounts Receivable Summary",null,{"$f":"IF(LEN(D154)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E154) > 5,E154,\"zzzz\")))","v":17}]
[null,"Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Weekly Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Weekly Accounts Receivable Summary","Enable user to view Weekly Accounts Receivable Summary",null,{"$f":"IF(LEN(D155)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E155) > 5,E155,\"zzzz\")))","v":1}]
[null,"Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Monthly Accounts Receivable Summary","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Monthly Accounts Receivable Summary","Enable user to view Monthly Accounts Receivable Summary",null,{"$f":"IF(LEN(D156)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E156) > 5,E156,\"zzzz\")))","v":1}]
[null,"Maintain Accounts Receivable","Generate Accounts Receivable Reports","Document Date Range AR Summary Report","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Document Date Range AR Summary Report","Enable user to view Date Range Accounts Receivable Summary Report. ","Added Line Item and Definition ",{"$f":"IF(LEN(D157)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E157) > 5,E157,\"zzzz\")))","v":1}]
[null,"Maintain Accounts Receivable","Generate Accounts Receivable Reports","Execute Report","Maintain Accounts Receivable-Generate Accounts Receivable Reports-Execute Report","Execute Accounts Receivable Reports ",null,{"$f":"IF(LEN(D158)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E158) > 5,E158,\"zzzz\")))","v":1}]
[null,null,"Track Outstanding Receivables ",null,"","Tracking all outstanding balances and unpaid bills / invoices that are due to the DMV; tracking outstanding A/R amounts sent to collections agencies; performing write-off of uncollected DMV fees. ",null,{"$f":"IF(LEN(D159)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E159) > 5,E159,\"zzzz\")))","v":""}]
[null,"Maintain Accounts Receivable","Track Outstanding Receivables","Review Outstanding Balance","Maintain Accounts Receivable-Track Outstanding Receivables-Review Outstanding Balance","Summarize all debit and credit records associated with a single account to calculate system balance. ",null,{"$f":"IF(LEN(D160)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E160) > 5,E160,\"zzzz\")))","v":18}]
[null,"Maintain Accounts Receivable","Track Outstanding Receivables","Track Revenues sent to Collection Agency","Maintain Accounts Receivable-Track Outstanding Receivables-Track Revenues sent to Collection Agency","Capture information sent to a collection agency for payment. ",null,{"$f":"IF(LEN(D161)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E161) > 5,E161,\"zzzz\")))","v":1}]
[null,null,"Disable Accounts ",null,"","Blocking accounts for future services based on unpaid balances and closing accounts that are no longer needed. ",null,{"$f":"IF(LEN(D162)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E162) > 5,E162,\"zzzz\")))","v":""}]
["Perform Financial Administration","Manage Point of Sale ","Identify Deposit Groups ",null,"","Collecting and running all customer payments received via cash, check, or credit card and identifying  deposit by a deposit group such as the CIQA unit or Military/Internet unit.",null,{"$f":"IF(LEN(D163)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E163) > 5,E163,\"zzzz\")))","v":""}]
[null,"Manage Point of Sale","Identify Deposit Groups","Collect Deposits","Manage Point of Sale-Identify Deposit Groups-Collect Deposits","Collect customer payments at the station level and whether it is received via cash, check, or credit card. ","Modified Definition",{"$f":"IF(LEN(D164)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E164) > 5,E164,\"zzzz\")))","v":9}]
[null,"Manage Point of Sale","Identify Deposit Groups","Identify Deposit by Deposit Group","Manage Point of Sale-Identify Deposit Groups-Identify Deposit by Deposit Group","Identify deposit group information on a deposit and conduct end of day cash drawer reporting in SADLS","Modified Definition",{"$f":"IF(LEN(D165)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E165) > 5,E165,\"zzzz\")))","v":2}]
[null,"Manage Point of Sale","Identify Deposit Groups","Execute Reports","Manage Point of Sale-Identify Deposit Groups-Execute Reports","Execute Deposit Reports for use in the Deposit. ",null,{"$f":"IF(LEN(D166)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E166) > 5,E166,\"zzzz\")))","v":10}]
[null,null,"Document Daily Transactions ",null,"","Recording all daily accounting and financial transactions including sales transactions, revenue transactions, expenditures, etc., for financial reports and general ledger entries.",null,{"$f":"IF(LEN(D167)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E167) > 5,E167,\"zzzz\")))","v":""}]
[null,"Manage Point of Sale","Document Daily Transactions","Record Revenue ","Manage Point of Sale-Document Daily Transactions-Record Revenue","Record Daily Account Transactions for Revenue ",null,{"$f":"IF(LEN(D168)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E168) > 5,E168,\"zzzz\")))","v":9}]
["Perform Financial Administration","Manage Fees ","Determine Fees",null,"","Ascertaining the type of fees and costs to charge a customer for DMV processes and services. For example, services such as speeding ticket hearings, DWI hearings, insurance hearings, safety and inspection hearings all require different fees and costs. ",null,{"$f":"IF(LEN(D169)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E169) > 5,E169,\"zzzz\")))","v":""}]
[null,"Manage Fees","Determine Fees","Select Fee Type","Manage Fees-Determine Fees-Select Fee Type","Select Proper Fee Type that is applicable based on Customer Action (e.g., Application, Renewal) ",null,{"$f":"IF(LEN(D170)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E170) > 5,E170,\"zzzz\")))","v":1}]
[null,"Manage Fees","Determine Fees","Calculate Fee","Manage Fees-Determine Fees-Calculate Fee","Execute Fee calculation correctly based on proper variables and formulas. ",null,{"$f":"IF(LEN(D171)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E171) > 5,E171,\"zzzz\")))","v":1}]
[null,"Manage Fees","Determine Fees","Add Fee Manually","Manage Fees-Determine Fees-Add Fee Manually","Allow user to add fee and fee codes manually based on agency rule","Added Line Item and Definition ",{"$f":"IF(LEN(D172)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E172) > 5,E172,\"zzzz\")))","v":1}]
[null,null,"Document Fees",null,"","Recording and categorization of all collected fees.",null,{"$f":"IF(LEN(D173)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E173) > 5,E173,\"zzzz\")))","v":""}]
[null,"Manage Fees","Document Fees","Record Collected Fees","Manage Fees-Document Fees-Record Collected Fees","Record all collected fees by category ",null,{"$f":"IF(LEN(D174)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E174) > 5,E174,\"zzzz\")))","v":2}]
[null,"Manage Fees","Document Fees","Index Collected Fees","Manage Fees-Document Fees-Index Collected Fees","Index all collected fees to proper account. ",null,{"$f":"IF(LEN(D175)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E175) > 5,E175,\"zzzz\")))","v":1}]
[null,"Manage Fees","Document Fees","Print Receipt","Manage Fees-Document Fees-Print Receipt","Allow User to Print a Receipt Report that SADLS generates","Modified Definition",{"$f":"IF(LEN(D176)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E176) > 5,E176,\"zzzz\")))","v":1}]
[null,null,"Process Written Requests ",null,"","Creating and finalizing written requests specifically to waive hearing fees for applicants who meet a certain household criteria. Drivers fill out the request forms along with an affidavit of indigence, which the DMV collects, validates, and scans.",null,{"$f":"IF(LEN(D177)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E177) > 5,E177,\"zzzz\")))","v":""}]
[null,"Manage Fees","Process Written Requests","Record Written Request","Manage Fees-Process Written Requests-Record Written Request","Allow user to Record written request to waive hearing fees for applicants who meet certain household criteria. Written request is noted in SADLS and scanned into document retention solution. ",null,{"$f":"IF(LEN(D178)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E178) > 5,E178,\"zzzz\")))","v":1}]
[null,null,"Map Fees to General Ledger ",null,"","Mapping collected fees to the general ledger to produce reports, reconciliations, ensure accuracy, etc.",null,{"$f":"IF(LEN(D179)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E179) > 5,E179,\"zzzz\")))","v":""}]
[" ","Manage Fees","Map Fees to General Ledger","Evaluate Administrative Fee Setup","Manage Fees-Map Fees to General Ledger-Evaluate Administrative Fee Setup","Allow Administrator to view and map certain fees to appropriate General ledger number based on State Law/Administrative Code. ","Changed definition slightly since only certain fees have this setup. ",{"$f":"IF(LEN(D180)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E180) > 5,E180,\"zzzz\")))","v":1}]
[null,"Manage Fees","Map Fees to General Ledger","Create Journal Records","Manage Fees-Map Fees to General Ledger-Create Journal Records","Associate General records created to appropriate general ledger number based on Administrative configuration",null,{"$f":"IF(LEN(D181)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E181) > 5,E181,\"zzzz\")))","v":1}]
[null,"Review unpaid fees","Assess Driver Records ",null,"","Reviewing a driver’s record to determine the type of fees to collect or the type of services to perform based a driver’s offenses / convictions. Some of these offenses / convictions include DWI, speeding tickets, etc.",null,{"$f":"IF(LEN(D182)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E182) > 5,E182,\"zzzz\")))","v":""}]
[null,"Manage Fees","Assess Driver Records","Apply Service Fee","Manage Fees-Assess Driver Records-Apply Service Fee","Check for and apply service fee if it is necessary based on the customer account record. ","Changed Definition",{"$f":"IF(LEN(D183)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E183) > 5,E183,\"zzzz\")))","v":10}]
[null,"Manage Fees","Assess Driver Records","Apply Restoration Fee","Manage Fees-Assess Driver Records-Apply Restoration Fee","Check for and apply restoration fee if is necessary based on the customer account record. ","Changed Definition ",{"$f":"IF(LEN(D184)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E184) > 5,E184,\"zzzz\")))","v":1}]
[null,"Manage Fees","Assess Driver Records","Apply Other Fees","Manage Fees-Assess Driver Records-Apply Other Fees","Check for an apply Other Service Fees as necessary based on the customer account record or based on a manual entry. ","Added and Changed Definition ",{"$f":"IF(LEN(D185)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E185) > 5,E185,\"zzzz\")))","v":1}]
["Manage Adjudications and Conduct Hearings","Facilitate Adjudications","Receive Court Judgements, Orders and Convictions ",null,"","Receiving and gathering of all documentation that provide judge-issued sanctions and recommendations for offenses relating to dealer license violations, inspection station violations, driver’s license violations, ignition interlock program, etc. ","Dealer Violation and Inspection Violations is not done in SADLS. Out of State they do receive a Document. In-State is electronic. Big Feed from AOC. Have to be able to key. Non-CDL is paper. ",{"$f":"IF(LEN(D186)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E186) > 5,E186,\"zzzz\")))","v":""}]
[null,"Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Receive Documentation or Court Order","Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Receive Documentation or Court Order","Receive Court Judgement, Order, or Conviction document Electronically from AOC related to a proceeding, violation, ignition interlock program or other violation","Changed Definition and added the Electronic item to the Level 3",{"$f":"IF(LEN(D187)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E187) > 5,E187,\"zzzz\")))","v":1}]
[null,"Facilitate Adjudications","Receive Court Judgements, Orders and Convictions","Record Documentation or Court Order",{"$f":"IF(LEN(D188)>0,TRIM(CONCATENATE(B188,\"-\",C188,\"-\",D188)),\"\")","v":"Facilitate Adjudications-Receive Court Judgements, Orders and Convictions-Record Documentation or Court Order"},"Allow user to record Court Judgement, Order, or Conviction document that was received from AOC related to a proceeding, violation, ignition interlock program or other violation","Added Item and Changed Definition ",{"$f":"IF(LEN(D188)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E188) > 5,E188,\"zzzz\")))","v":6}]
[null,null,"Assess Court Judgements, Orders and Convictions ",null,"","Reviewing received documentation that contains judge-issued sanctions and recommendations for customer violations and offenses, in order to determine the need for a hearing and other administrative procedures or the lack thereof.",null,{"$f":"IF(LEN(D189)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E189) > 5,E189,\"zzzz\")))","v":""}]
[null,"Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Review Received Documentation","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Review Received Documentation","Programmatically review received documentation to determine need for hearing or administrative procedure","Changed Definition",{"$f":"IF(LEN(D190)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E190) > 5,E190,\"zzzz\")))","v":3}]
[null,"Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Determine need for Hearing","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Determine need for Hearing","Based on document review programmatically determine the need for a hearing procedure","Changed Definition",{"$f":"IF(LEN(D191)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E191) > 5,E191,\"zzzz\")))","v":1}]
[null,"Facilitate Adjudications","Assess Court Judgements, Orders and Convictions","Communicate Action to Customer","Facilitate Adjudications-Assess Court Judgements, Orders and Convictions-Communicate Action to Customer","Communicate with the customer when there is an action performed. ","Changed Definition",{"$f":"IF(LEN(D192)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E192) > 5,E192,\"zzzz\")))","v":1}]
[null,null,"Process Suspensions and Limitations ",null,"","Placing suspensions and limitations on customer  and licenses as a result of violations and offenses. Some of these suspensions and limitations include revoking driving privileges, suspending licenses, etc.","Changed Definition",{"$f":"IF(LEN(D193)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E193) > 5,E193,\"zzzz\")))","v":""}]
[null,"Facilitate Adjudications","Process Suspensions and Limitations","Place Suspension on Customer Licenses","Facilitate Adjudications-Process Suspensions and Limitations-Place Suspension on Customer Licenses","Place a suspension on a customer license programmatically based on court or administrative judgement received ","Changed Definition ",{"$f":"IF(LEN(D194)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E194) > 5,E194,\"zzzz\")))","v":6}]
[null,"Facilitate Adjudications","Process Suspensions and Limitations","Communicate Suspension","Facilitate Adjudications-Process Suspensions and Limitations-Communicate Suspension","Communicate suspension order programmatically as necessary to those involved with the proceeding","Changed Definition",{"$f":"IF(LEN(D195)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E195) > 5,E195,\"zzzz\")))","v":7}]
[null,"Facilitate Adjudications","Process Suspensions and Limitations","Remove and/or Comply with Suspension","Facilitate Adjudications-Process Suspensions and Limitations-Remove and/or Comply with Suspension","Allow user to remove suspension previously enacted based on court result, administrative action, or mistake found",null,{"$f":"IF(LEN(D196)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E196) > 5,E196,\"zzzz\")))","v":2}]
[null,"Facilitate Adjudications","Process Suspensions and Limitations","View Suspension","Facilitate Adjudications-Process Suspensions and Limitations-View Suspension","Allow user to view suspension previously enacted",null,{"$f":"IF(LEN(D197)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E197) > 5,E197,\"zzzz\")))","v":2}]
[null,null,"Add Conviction to Driver Records",null,"","Adding convictions or offenses to a driver’s records prior to initiating suspensions and limitations or updating a driver’s record during the course of a driver undergoing the period of suspension of limitations, if the driver commits other offenses or violations.",null,{"$f":"IF(LEN(D198)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E198) > 5,E198,\"zzzz\")))","v":""}]
[null,"Facilitate Adjudications","Add Conviction to Driver Records","Initiate Suspension or Limitation","Facilitate Adjudications-Add Conviction to Driver Records-Initiate Suspension or Limitation","Add conviction programmatically/manually to the driver record which will initiate a suspension or limitation on the credential.","Changed Definition ",{"$f":"IF(LEN(D199)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E199) > 5,E199,\"zzzz\")))","v":1}]
[null,"Facilitate Adjudications","Add Conviction to Driver Records","Update Record","Facilitate Adjudications-Add Conviction to Driver Records-Update Record","Update record during driver suspension if another driving offense is committed during driver suspension. Allow user to record update manually if necessary ","Changed Definition ",{"$f":"IF(LEN(D200)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E200) > 5,E200,\"zzzz\")))","v":12}]
[null,null,"Process Affidavits ",null,"","Collecting, reviewing, and processing an affidavit for all hearings. Affidavits includes affidavit of indigency (Manual User Change), affidavits for violations, cancellation of requests, installment agreements, release agreements, etc.",null,{"$f":"IF(LEN(D201)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E201) > 5,E201,\"zzzz\")))","v":""}]
[null,"Facilitate Adjudications","Process Affidavits ","Record an Affidavit Manually","Facilitate Adjudications-Process Affidavits -Record an Affidavit Manually","Record an affidavit manually to be processed for an administrative hearing. Affidavits includes affidavit of indigency, affidavits for violations, cancellation of requests, installment agreements, release agreements, etc.","Changed Definition ",{"$f":"IF(LEN(D202)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E202) > 5,E202,\"zzzz\")))","v":5}]
[null,"Facilitate Adjudications","Process Affidavits ","Electronically Process DeInstall","Facilitate Adjudications-Process Affidavits -Electronically Process DeInstall","Electronically process an interlock deinstall affidavit. ","Added and Changed Definition ",{"$f":"IF(LEN(D203)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E203) > 5,E203,\"zzzz\")))","v":1}]
["Manage Adjudications and Conduct Hearings","Facilitate Hearings and Appeals","Conduct Interviews",null,"","Engaging in conversations with customers to collect and document a his/her account of events that led to or occurred during the course of committing an offense or violations. Such information is presented during hearings as evidence.",null,{"$f":"IF(LEN(D204)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E204) > 5,E204,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Conduct Interviews","Document  Version of Events ","Facilitate Hearings and Appeals-Conduct Interviews-Document Version of Events","Document via formal report the individual's version of events. ",null,{"$f":"IF(LEN(D205)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E205) > 5,E205,\"zzzz\")))","v":3}]
[null,null,"Process Hearing Request ",null,"","Collecting and validating a customer’s request for a hearing after customer request. ",null,{"$f":"IF(LEN(D206)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E206) > 5,E206,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Process Hearing Request ","Collect Hearing Request ","Facilitate Hearings and Appeals-Process Hearing Request -Collect Hearing Request","Receiving a request for a Hearing after suspension, conviction, or limitation to customer’s credential is finalized in addition to collecting the fee for the hearing. ",null,{"$f":"IF(LEN(D207)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E207) > 5,E207,\"zzzz\")))","v":2}]
[null,"Facilitate Hearings and Appeals","Process Hearing Request ","Determine Type of Hearing","Facilitate Hearings and Appeals-Process Hearing Request -Determine Type of Hearing","Determine type of Hearing that should be conducted based on the customer and the issue being worked to a resolution.",null,{"$f":"IF(LEN(D208)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E208) > 5,E208,\"zzzz\")))","v":7}]
[null,null,"Schedule Hearings ",null,"","Scheduling and confirming a time to conduct a hearing .",null,{"$f":"IF(LEN(D209)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E209) > 5,E209,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Schedule Hearings ","Schedule Time for Hearing ","Facilitate Hearings and Appeals-Schedule Hearings -Schedule Time for Hearing","Determine an appropriate time and place for the hearing to occur based on schedules of the internal team and customer.  ",null,{"$f":"IF(LEN(D210)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E210) > 5,E210,\"zzzz\")))","v":6}]
[null,"Facilitate Hearings and Appeals","Schedule Hearings ","Enact Stay on Record","Facilitate Hearings and Appeals-Schedule Hearings -Enact Stay on Record","Enact Stay on Record so no updates can be made until Hearing Decision is made",null,{"$f":"IF(LEN(D211)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E211) > 5,E211,\"zzzz\")))","v":1}]
[null,"Facilitate Hearings and Appeals","Schedule Hearings ","Confirm Time with Customer ","Facilitate Hearings and Appeals-Schedule Hearings -Confirm Time with Customer","Communicate hearing time with the customer via letter, phone, and/or email.",null,{"$f":"IF(LEN(D212)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E212) > 5,E212,\"zzzz\")))","v":3}]
[null,"Facilitate Hearings and Appeals","Schedule Hearings ","Notify Customer of Hearing Schedule Changes","Facilitate Hearings and Appeals-Schedule Hearings -Notify Customer of Hearing Schedule Changes","Notify customer of any changes to hearing  time or place if such a change does occur. Generate an appt. letter",null,{"$f":"IF(LEN(D213)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E213) > 5,E213,\"zzzz\")))","v":1}]
[null,"Facilitate Hearings and Appeals","Schedule Hearings","Reschedule Hearing","Facilitate Hearings and Appeals-Schedule Hearings-Reschedule Hearing","Reschedule Hearing within SADLS as necessary based on internal and external stakeholder availability ",null,{"$f":"IF(LEN(D214)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E214) > 5,E214,\"zzzz\")))","v":3}]
[null,null,"Conduct Hearings ",null,"","Administering a hearing to hear the customer. The DMV provides paper hearings ,insurance hearings, medical hearings, driver's license hearings, safety and responsibility hearings, dealer hearings, liability hearings, inspection hearings, etc.",null,{"$f":"IF(LEN(D215)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E215) > 5,E215,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Conduct Hearings","Administer Hearing","Facilitate Hearings and Appeals-Conduct Hearings-Administer Hearing","Administer a hearing (e.g., in-person, mail, or  document correspondence.) ",null,{"$f":"IF(LEN(D216)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E216) > 5,E216,\"zzzz\")))","v":3}]
[null,null,"Render Hearing Decisions ",null,"","Collecting and reviewing all customer statements, law enforcement statements, DMV examiner statements, court statements, prior judgments, prior convictions, and all other evidentiary documentation, in order to prepare for an upcoming hearing.",null,{"$f":"IF(LEN(D217)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E217) > 5,E217,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Render Hearing Decisions","Record Hearing Decision","Facilitate Hearings and Appeals-Render Hearing Decisions-Record Hearing Decision","Hearing Officer (or other adjudicating official) will make an appropriate ruling based on the evidence presented at the hearing and record hearing determination within the system ",null,{"$f":"IF(LEN(D218)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E218) > 5,E218,\"zzzz\")))","v":6}]
[null,"Facilitate Hearings and Appeals","Render Hearing Decisions","Communicate Hearing Results","Facilitate Hearings and Appeals-Render Hearing Decisions-Communicate Hearing Results","Communicate via email, phone, and/or written communication the results of the hearing. ",null,{"$f":"IF(LEN(D219)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E219) > 5,E219,\"zzzz\")))","v":5}]
[null,null,"Receive Appeal Notices ",null,"","Collecting, documenting, and processing a customer’s request for an appeal due a customer’s disagreement or contest with a convictions, limitations, and suspensions affirmed during the adjudication process.",null,{"$f":"IF(LEN(D220)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E220) > 5,E220,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Receive Appeal Notices ","Enter Administrative Hearing (Appeal) ","Facilitate Hearings and Appeals-Receive Appeal Notices -Enter Administrative Hearing (Appeal)","Court subpoenas the Commissioner and information gathered from the hearing is put together and shared with the judge. sent to the Attorney General",null,{"$f":"IF(LEN(D221)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E221) > 5,E221,\"zzzz\")))","v":1}]
[null,null,"Review Hearing Evidence ",null,"","Collecting and reviewing all customer statements, law enforcement statements, DMV examiner statements, court statements, prior judgments, prior convictions, and all other evidentiary documentation, in order to prepare for an upcoming hearing.",null,{"$f":"IF(LEN(D222)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E222) > 5,E222,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Review Hearing Evidence ","Record Hearing Evidence ","Facilitate Hearings and Appeals-Review Hearing Evidence -Record Hearing Evidence","Record that hearing evidence has been received in an organized manner for review. The evidence will also be recorded in another system",null,{"$f":"IF(LEN(D223)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E223) > 5,E223,\"zzzz\")))","v":1}]
[null,null,"Liability Insurance Review",null,"",null,null,{"$f":"IF(LEN(D224)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E224) > 5,E224,\"zzzz\")))","v":""}]
[null,"Facilitate Hearings and Appeals","Liability Insurance Review","Receive Information ","Facilitate Hearings and Appeals-Liability Insurance Review-Receive Information","Receive Information from LITES regarding a Liability Insurance Review that needs to take place in order to determine appropriate next steps",null,{"$f":"IF(LEN(D225)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E225) > 5,E225,\"zzzz\")))","v":1}]
[null,"Facilitate Hearings and Appeals","Liability Insurance Review","Generate Correspondence ","Facilitate Hearings and Appeals-Liability Insurance Review-Generate Correspondence","Generate Correspondence for the User in the Liability Insurance Review process",null,{"$f":"IF(LEN(D226)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E226) > 5,E226,\"zzzz\")))","v":1}]
[null,"Facilitate Hearings and Appeals","Liability Insurance Review","Research Information ","Facilitate Hearings and Appeals-Liability Insurance Review-Research Information","Research information related in SADLS and other systems regarding the Liability insurance review that is being conducted ",null,{"$f":"IF(LEN(D227)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E227) > 5,E227,\"zzzz\")))","v":2}]
[null,"Facilitate Hearings and Appeals","Manage Clinic","Assign a Customer","Facilitate Hearings and Appeals-Manage Clinic-Assign a Customer","Assign a customer to clinic ",null,{"$f":"IF(LEN(D228)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E228) > 5,E228,\"zzzz\")))","v":2}]
[null,"Facilitate Hearings and Appeals","Manage Clinic","Create Clinic Notice ","Facilitate Hearings and Appeals-Manage Clinic-Create Clinic Notice","Create a clinic for users to be assigned to ",null,{"$f":"IF(LEN(D229)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E229) > 5,E229,\"zzzz\")))","v":1}]
["Manage Adjudications and Conduct Hearings","Manage Medical Review",null,null,"","Collecting and reviewing medical reports and documentation received on the behalf of a customer from physicians, crash reports, police officers, and customers, in order to review and determine whether a driver has a medical issue(s) that limits driving ability.",null,{"$f":"IF(LEN(D230)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E230) > 5,E230,\"zzzz\")))","v":""}]
[null,null,"Send Medical Forms to Drivers",null,"","Generating and sending medical forms to customers to solicit information needed by DMV to evaluate their ability to safely operate a vehicle.",null,{"$f":"IF(LEN(D231)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E231) > 5,E231,\"zzzz\")))","v":""}]
[null,"Manage Medical Review","Send Medical Forms to Drivers","Generate Medical Forms","Manage Medical Review-Send Medical Forms to Drivers-Generate Medical Forms","Create request to send medical forms capturing relevant information to process request. ",null,{"$f":"IF(LEN(D232)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E232) > 5,E232,\"zzzz\")))","v":1}]
[null,"Manage Medical Review","Send Medical Forms to Drivers","Send Medical Forms and Instructions ","Manage Medical Review-Send Medical Forms to Drivers-Send Medical Forms and Instructions","Issue medical forms to driver electronically or via mail.",null,{"$f":"IF(LEN(D233)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E233) > 5,E233,\"zzzz\")))","v":3}]
[null,null,"Evaluate Medical Documentation ",null,"","Reviewing all medical documentation received to assess and validate a driver's medical issue that may limit their driving privileges.",null,{"$f":"IF(LEN(D234)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E234) > 5,E234,\"zzzz\")))","v":""}]
[null,"Manage Medical Review","Evaluate Medical Documentation","Review Medical Documentation Received","Manage Medical Review-Evaluate Medical Documentation-Review Medical Documentation Received","Complete thorough review of all medical documentation received. Information is noted in SADLS. It is a cyclical process. If Page 7 is incomplete, they will request for documentation again",null,{"$f":"IF(LEN(D235)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E235) > 5,E235,\"zzzz\")))","v":1}]
[null,"Manage Medical Review","Evaluate Medical Documentation","Assess Driver's Medical Issue ","Manage Medical Review-Evaluate Medical Documentation-Assess Driver's Medical Issue","Assess driver's medical issue based on history and reports received and reviewed. ",null,{"$f":"IF(LEN(D236)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E236) > 5,E236,\"zzzz\")))","v":1}]
[null,null,"Determine Approvals/Disapprovals ",null,"","Processing, reviewing, and rendering decisions based on medical reports. Decisions are approvals, disapprovals, or approval with restrictions.  Approvals are rendered with or without restrictions when a driver may have a specific medical condition(s) that may require certain driving limitations. Disapprovals means that the medical reports did not provide enough information or evidence to limit a driver’s driving privileges for medical reasons. DMV sends correspondences to drivers to  provide notices of all decisions rendered and to provide drivers with an opportunity to appeal a decision.",null,{"$f":"IF(LEN(D237)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E237) > 5,E237,\"zzzz\")))","v":""}]
[null,"Manage Medical Review","Determine Approvals/Disapprovals","Render Decision based on Medical Reports","Manage Medical Review-Determine Approvals/Disapprovals-Render Decision based on Medical Reports","Render decision based on medical issue that has been reported by individual, medical personnel, and experience",null,{"$f":"IF(LEN(D238)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E238) > 5,E238,\"zzzz\")))","v":6}]
[null,"Manage Medical Review","Determine Approvals/Disapprovals","Send Correspondence to Driver","Manage Medical Review-Determine Approvals/Disapprovals-Send Correspondence to Driver","Determine approval/Disapproval and communicate with driver expeditiously",null,{"$f":"IF(LEN(D239)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E239) > 5,E239,\"zzzz\")))","v":4}]
[null,null,"Initiate Hearings ",null,"","Processing of a driver’s appeal request. If a driver files for an appeal of the medical review decision, the DMV conducts a reconsideration, reverifies the driver’s medical reports, gathers evidentiary information, and initiates a hearing. ",null,{"$f":"IF(LEN(D240)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E240) > 5,E240,\"zzzz\")))","v":""}]
[null,"Manage Medical Review","Initiate Hearings","Process Appeal","Manage Medical Review-Initiate Hearings-Process Appeal","Process appeal received from individual and log receipt of document against case. ",null,{"$f":"IF(LEN(D241)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E241) > 5,E241,\"zzzz\")))","v":1}]
[null,"Manage Medical Review","Initiate Hearings","Conduct Reconsideration ","Manage Medical Review-Initiate Hearings-Conduct Reconsideration","Conduct thorough reconsideration based on case merits",null,{"$f":"IF(LEN(D242)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E242) > 5,E242,\"zzzz\")))","v":2}]
[null,"Manage Medical Review","Initiate Hearings","Reverify Medical Reports ","Manage Medical Review-Initiate Hearings-Reverify Medical Reports","Review medical reports collected and reviewed to ensure proper determination was made. ",null,{"$f":"IF(LEN(D243)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E243) > 5,E243,\"zzzz\")))","v":1}]
[null,"Manage Medical Review","Initiate Hearings","Gather Additional Information ","Manage Medical Review-Initiate Hearings-Gather Additional Information","Gather and receive additional information as provided or as becomes necessary based on new facts received. ",null,{"$f":"IF(LEN(D244)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E244) > 5,E244,\"zzzz\")))","v":1}]
[null,"Manage Medical Review","Initiate Hearings","Initiate Hearing ","Manage Medical Review-Initiate Hearings-Initiate Hearing","Initiate a reconsideration hearing if warranted to consider the request",null,{"$f":"IF(LEN(D245)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E245) > 5,E245,\"zzzz\")))","v":1}]
["Manage Adjudications and Conduct Hearings","Administer Ignition Interlock Program","Verify Device Installation ",null,"","Confirming that an ignition interlock device for a program participant has been satisfactorily installed and is functioning properly, via verification from authorized device providers.",null,{"$f":"IF(LEN(D246)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E246) > 5,E246,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Receive Verification",{"$f":"IF(LEN(D247)>0,TRIM(CONCATENATE(B247,\"-\",C247,\"-\",D247)),\"\")","v":"Administer Ignition Interlock Program-Verify Device Installation-Receive Verification"},"When a device is installed the DMV receives verification from the Authorized service provider that the device has been properly installed. ",null,{"$f":"IF(LEN(D247)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E247) > 5,E247,\"zzzz\")))","v":2}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Record Verification","Administer Ignition Interlock Program-Verify Device Installation-Record Verification","After a device is installed, DMV records and stores information from the report regarding the date, participant, and service provider completing the installation. ",null,{"$f":"IF(LEN(D248)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E248) > 5,E248,\"zzzz\")))","v":4}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Record Deinstall Electronically","Administer Ignition Interlock Program-Verify Device Installation-Record Deinstall Electronically","Record Deinstall of Interlock Device from 3rd Party Interface","Added Line Items and Definition ",{"$f":"IF(LEN(D249)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E249) > 5,E249,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Manage Deinstall Manually","Administer Ignition Interlock Program-Verify Device Installation-Manage Deinstall Manually","Allow user to view and manage deinstall record manually. (although typically done electronically) ","Added Line Items and Definition ",{"$f":"IF(LEN(D250)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E250) > 5,E250,\"zzzz\")))","v":5}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Place pending cancellation if premature deinstall","Administer Ignition Interlock Program-Verify Device Installation-Place pending cancellation if premature deinstall","Execute Pending Cancellation process  if device is premature deinstall record is received ","Added Line Items and Definition ",{"$f":"IF(LEN(D251)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E251) > 5,E251,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Communicate Premature Deinstall","Administer Ignition Interlock Program-Verify Device Installation-Communicate Premature Deinstall","Communicate Pending Cancellation and premature deinstall with license holder. ","Added Line Items and Definition ",{"$f":"IF(LEN(D252)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E252) > 5,E252,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Verify Device Installation","Record changeover electronically","Administer Ignition Interlock Program-Verify Device Installation-Record changeover electronically","Record changeover of device from one vehicle to another",null,{"$f":"IF(LEN(D253)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E253) > 5,E253,\"zzzz\")))","v":1}]
[null,null,"Manage Participant Enrollment ",null,"","Maintaining a registry of program participants, including enrollment of new participants and managing updates (e.g., change in address/contact information) and changes in the status of previously enrolled participants.",null,{"$f":"IF(LEN(D254)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E254) > 5,E254,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Manage Participant Enrollment","Add Participants","Administer Ignition Interlock Program-Manage Participant Enrollment-Add Participants","Add participants to the Interlock program and associate interlock information to the customer’s account. ",null,{"$f":"IF(LEN(D255)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E255) > 5,E255,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Manage Participant Enrollment","Update Vehicle Information ","Administer Ignition Interlock Program-Manage Participant Enrollment-Update Vehicle Information","Update Interlock vehicle on program registry. ","Added line item and definition ",{"$f":"IF(LEN(D256)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E256) > 5,E256,\"zzzz\")))","v":2}]
[null,"Administer Ignition Interlock Program","Manage Participant Enrollment","Manage change in status ","Administer Ignition Interlock Program-Manage Participant Enrollment-Manage change in status","When a participant departs or reenters the interlock program, the status of the participant must change.  ",null,{"$f":"IF(LEN(D257)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E257) > 5,E257,\"zzzz\")))","v":1}]
[null,null,"Determine Violations ",null,"","Identifying and investigating program violations/events for a participant.   ","SADLS only deals with the Interlock Participant, changed the definition to reflect that. ",{"$f":"IF(LEN(D258)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E258) > 5,E258,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Determine Violations ","Receive complaint/inquiry ","Administer Ignition Interlock Program-Determine Violations -Receive complaint/inquiry","Receive a complaint electronically via Affidavit or from the Vendor regarding an inquiry of a participant  that needs to be investigated. ",null,{"$f":"IF(LEN(D259)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E259) > 5,E259,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Determine Violations ","Investigate Interlock Program Participant ","Administer Ignition Interlock Program-Determine Violations -Investigate Interlock Program Participant","Conduct an investigation of the interlock participant based on the inquiry or complaint.",null,{"$f":"IF(LEN(D260)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E260) > 5,E260,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Determine Violations","Log Validated Violation Information","Administer Ignition Interlock Program-Determine Violations-Log Validated Violation Information","Allow user to log any information in SADLS related to a True Violation in the program ",null,{"$f":"IF(LEN(D261)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E261) > 5,E261,\"zzzz\")))","v":2}]
[null,null,"Determine Participant Medical needs ",null,"","Receiving, reviewing and approving/denying request by a program participant to have the ignition interlock device configured to accommodate certain medical conditions (e.g., pulmonary illnesses).",null,{"$f":"IF(LEN(D262)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E262) > 5,E262,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Determine Participant Medical Needs","Record Request ","Administer Ignition Interlock Program-Determine Participant Medical Needs-Record Request","Receive request from user for special medical needs",null,{"$f":"IF(LEN(D263)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E263) > 5,E263,\"zzzz\")))","v":2}]
[null,"Administer Ignition Interlock Program","Determine Participant Medical Needs","Record Decision","Administer Ignition Interlock Program-Determine Participant Medical Needs-Record Decision","Record final decision determined for special medical needs for a user in the Ignition Interlock Program",null,{"$f":"IF(LEN(D264)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E264) > 5,E264,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Determine Participant Medical Needs","Communicate Decision ","Administer Ignition Interlock Program-Determine Participant Medical Needs-Communicate Decision","Communicate Ignition Interlock Program Decision for special needs",null,{"$f":"IF(LEN(D265)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E265) > 5,E265,\"zzzz\")))","v":1}]
[null,null,"Process DL Restrictions ",null,"","Adding a restriction to a participant’s driver license, as the result of a  conviction and/or other violation related to the restriction and based on the number of prior offenses. ","Changed Definition",{"$f":"IF(LEN(D266)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E266) > 5,E266,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Process DL Restrictions","Receive Violation","Administer Ignition Interlock Program-Process DL Restrictions-Receive Violation","Interlock program violations are received and verified automatically. Receive reports from Interlock service providers that document conformance and compliance to required standards. These reports show when a participant information may have been compromised or if the devices installed were bypassed without DMV’s consent.","Vendors send notice of violations via web services to DMV SharePoint; data is then uploaded to SADLS each day as a batch transaction",{"$f":"IF(LEN(D267)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E267) > 5,E267,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Process DL Restrictions","Add Restriction","Administer Ignition Interlock Program-Process DL Restrictions-Add Restriction","If an interlock program violation is found an additional restriction may be added to the program participants driver’s license. ",null,{"$f":"IF(LEN(D268)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E268) > 5,E268,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Process DL Restrictions","Communicate Restriction ","Administer Ignition Interlock Program-Process DL Restrictions-Communicate Restriction","The new restriction added must be communicated with the program participant in order for them to comply. ",null,{"$f":"IF(LEN(D269)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E269) > 5,E269,\"zzzz\")))","v":1}]
[null,null,"Process Hearing Requests ",null,"","Scheduling a hearing as requested by a program participant to contest a violation.","Interlock hearing request is received manually (phone or mail); eligibility for hearing (medical or financial hardship) is also a manual process",{"$f":"IF(LEN(D270)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E270) > 5,E270,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Process Hearing Request","Schedule Hearing","Administer Ignition Interlock Program-Process Hearing Request-Schedule Hearing","If hearing is granted, it will be scheduled at an appropriate date, time, place. ","Confirmed schedule details entered to SADLS",{"$f":"IF(LEN(D271)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E271) > 5,E271,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Process Hearing Request","Communicate Hearing ","Administer Ignition Interlock Program-Process Hearing Request-Communicate Hearing","Hearing date and time is communicated with the program participant. ","Letter generated via SADLS",{"$f":"IF(LEN(D272)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E272) > 5,E272,\"zzzz\")))","v":1}]
[null,null,"Process Financial Hardship and Waiver Applications",null,"","Receiving, reviewing and approving/denying request by a program participant to waive installation of ignition interlock devices on all but one of the participant’s registered vehicles.","Request received manually (phone or mail); ",{"$f":"IF(LEN(D273)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E273) > 5,E273,\"zzzz\")))","v":""}]
[null,"Administer Ignition Interlock Program","Process Financial Hardship and Waiver Applications","Review Request ","Administer Ignition Interlock Program-Process Financial Hardship and Waiver Applications-Review Request","Review and evaluate the request for financial hardship based on merits of the request","SADLS differentiates between requests (e.g., number of vehicles); interface to STARS to determine number of vehicles for participant",{"$f":"IF(LEN(D274)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E274) > 5,E274,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Process Financial Hardship and Waiver Applications","Determine Decision ","Administer Ignition Interlock Program-Process Financial Hardship and Waiver Applications-Determine Decision","Determine whether to approve or deny the financial hardship request based on the merits of the request. ","Generated by SADLS",{"$f":"IF(LEN(D275)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E275) > 5,E275,\"zzzz\")))","v":1}]
[null,"Administer Ignition Interlock Program","Process Financial Hardship and Waiver Applications","Communicate Decision ","Administer Ignition Interlock Program-Process Financial Hardship and Waiver Applications-Communicate Decision","Communicate decision of the agency with the individual. ","Detailed letter to participant issued manually; short letter generated by SADLS",{"$f":"IF(LEN(D276)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E276) > 5,E276,\"zzzz\")))","v":1}]
["Manage Internal Operations","Manage Information ","Produce Reports and Dashboards ",null,"","Creating, reviewing, and producing routine or ad hoc paper and online reports for external stakeholders, internal stakeholders, constituents, legislators, regulators, etc. Produced reports includes financial reports, issued-licenses reports, QA reports, investigation reports, ignition interlock program reports, etc.","Nearly 500 standard and ad hoc reports generated in SADLS daily (in EasyTrieve - not COBOL); some dashboards (tableau)",{"$f":"IF(LEN(D277)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E277) > 5,E277,\"zzzz\")))","v":""}]
[null,"Manage Information ","Produce Reports and Dashboards ","Produce Scheduled Reports ","Manage Information -Produce Reports and Dashboards -Produce Scheduled Reports","Develop regularly scheduled standard reports",null,{"$f":"IF(LEN(D278)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E278) > 5,E278,\"zzzz\")))","v":9}]
[null,"Manage Information ","Produce Reports and Dashboards ","Produce Ad Hoc Reports","Manage Information -Produce Reports and Dashboards -Produce Ad Hoc Reports","Develop special reports on an as-needed basis",null,{"$f":"IF(LEN(D279)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E279) > 5,E279,\"zzzz\")))","v":1}]
[null,"Manage Information","Produce Reports and Dashboards ","Review Scheduled Reports ","Manage Information-Produce Reports and Dashboards -Review Scheduled Reports","Review Scheduled Report output to ensure accuracy prior to sending information out of the department. ",null,{"$f":"IF(LEN(D280)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E280) > 5,E280,\"zzzz\")))","v":1}]
[null,null,"Conduct Research and Analysis",null,"","Gathering data and information needed to produce reports as well as analyzing collected data and information to provide analysis models to understand current realities and predict future states.  ","Some research/analysis conducted ad hoc",{"$f":"IF(LEN(D281)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E281) > 5,E281,\"zzzz\")))","v":""}]
[null,"Manage Information ","Conduct Research and Analysis","Conduct Ad Hoc Research","Manage Information -Conduct Research and Analysis-Conduct Ad Hoc Research","Conduct research as needed to address queries for internal DMV and/or NCDOT management, other NC state government offices and external entities",null,{"$f":"IF(LEN(D282)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E282) > 5,E282,\"zzzz\")))","v":2}]
[null,null,"Manage Documents and Records ",null,"","Intaking, storing, categorizing, and reviewing all paper, mail, and online documents and records related to driver services.  ","ImagePlus + IWPM  ",{"$f":"IF(LEN(D283)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E283) > 5,E283,\"zzzz\")))","v":""}]
[null,"Manage Information ","Manage Documents and Records","Authenticate technician at inspection station","Manage Information -Manage Documents and Records-Authenticate technician at inspection station","Provide authentication of the technician ID submitted from an inspection station",null,{"$f":"IF(LEN(D284)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E284) > 5,E284,\"zzzz\")))","v":2}]
[null,null,"Send Bulk Data",null,"",null,null,{"$f":"IF(LEN(D285)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E285) > 5,E285,\"zzzz\")))","v":""}]
[null,"Manage Information ","Send Bulk Data","Send Monthly Driving Records","Manage Information -Send Bulk Data-Send Monthly Driving Records","Routinely organize, process and forward DMV driving records to selected external constituencies, primaring other government agencies as well as federal, state and local courts",null,{"$f":"IF(LEN(D286)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E286) > 5,E286,\"zzzz\")))","v":3}]
[null,"Manage Information ","Send Bulk Data","Send Ad Hoc Driving Records ","Manage Information -Send Bulk Data-Send Ad Hoc Driving Records","Organize, process and forward selected DMV driving records to external constituencies as requested (e.g., by individuals, prospective employers, insurance agencies)",null,{"$f":"IF(LEN(D287)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E287) > 5,E287,\"zzzz\")))","v":2}]
[null,null,"Add Configuration Data",null,"",null,null,{"$f":"IF(LEN(D288)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E288) > 5,E288,\"zzzz\")))","v":""}]
[null,"Manage Information","Add Configuration Data","Configure the System","Manage Information-Add Configuration Data-Configure the System","Configure the system for use with Table Values and Letter templates ",null,{"$f":"IF(LEN(D289)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E289) > 5,E289,\"zzzz\")))","v":6}]
[null,"Manage Information","Manage User Data","Manage Users","Manage Information-Manage User Data-Manage Users","Manage Users and Password information within the system",null,{"$f":"IF(LEN(D290)=0,\"\",COUNTIF(User_Stories!$I$1:$I$800,\"=\" & IF(LEN(E290) > 5,E290,\"zzzz\")))","v":1}]

{"sheet":"SADLS Users","index":3,"n_rows":29,"n_cols":1,"rows_kept":29,"cut":false,"hidden":true,"merged":[]}
["Adjudication Officer"]
["Administrative Support Unit"]
["Call Center"]
["CDL Med CERT"]
["CDL Unit"]
["Central Issuance Quality Assurance"]
["Central Issuance Verification"]
["Crash Unit"]
["Data Capture Unit"]
["DMV - Raleigh"]
["DMV Medical Unit"]
["Driver Education Program Specialist "]
["Examiner - Any"]
["Fiscal"]
["Fraud Unit"]
["Hearing Officer"]
["Help Desk"]
["Ignition Interlock Unit"]
["License and Theft Bureau Inspector "]
["Military Internet Unit"]
["S2S Unit"]
["Safety & Responsibility Unit"]
["School Bus and Traffic Safety"]
["Special Issuance Unit"]
["SR Hearing Officer"]
["System"]
["System Administrator"]
["Traffic Records"]
["Transit"]

{"sheet":"DMV Staff Pos Codes","index":4,"n_rows":68,"n_cols":2,"rows_kept":68,"cut":false,"hidden":true,"merged":[[0,0,1,0],[0,1,1,1]]}
["Staff Position Code","Position Description"]
[]
["AD","ADMINISTRATION"]
["AH","ACCIDENT HEARING OFFICER"]
["AO","AOC CHILD SUPPORT"]
["AS","ASST. DISTRICT SUPERVISOR"]
["AU","AUDITOR (collect DMV money every day)"]
["CA","CENTRAL ISSUANCE ADMINISTRATOR (higher access than CI)"]
["CD","CONTRACT DOCTORS"]
["CH","CHIEF HEARING OFFICER"]
["CI","CENTRAL ISSUANCE"]
["CM","CUSTOMER MERGE PERSONNEL (GENERAL STAFF)"]
["CR","APPROVER OF CONDITIONAL RESTORATIONS"]
["CS","CUSTOMER SERVICE"]
["DC","CDL MEDICAL CERTIFICATION CLERK"]
["DE","DATA ENTRY"]
["DI","DEPT. OF REVENUE"]
["DM","CDL MEDICAL CERTIFICATION MANAGER"]
["DO","DROP OUT PREVENTION"]
["DQ","GENERIC PASSTHRU FOR D116, NOT SET UP ON STAFF TABLE"]
["DS","DISTRICT SUPERVISOR"]
["EL","EDUCATION LOTTERY"]
["ER","EXEMPTION REVIEW OFFICER"]
["ES","ESCORT OPERATOR"]
["EX","EXAMINER"]
["FA","FISCAL DEPARTMENT ACCOUNTANT"]
["FC","HELP DESK/FEE COLLECTOR"]
["FM","FISCAL DEPARTMENT MANAGER"]
["FP","FIELD SUPPORT"]
["FR","DSS FRAUD UNIT"]
["FS","FISCAL DEPARTMENT SUPERVISOR"]
["HD","HELP DESK"]
["HO","HEARING OFFICER"]
["HR","DHR CHILD SUPPORT"]
["ID","INDIGENT DEFENSE SERVICES (AOC)"]
["IS","INFORMATION SYSTEMS PERSONNEL"]
["IU","INTERNET PROCESSING UNIT(DL)"]
["LE","LAW ENFORCEMENT"]
["LT","LICENSE AND THEFT STAFF"]
["MA","MEDICAL ADVISORY"]
["MC","MVR CUSTOMER SERVICE"]
["MD","MEDICAL DOCTOR"]
["MF","MICROFILM"]
["MH","MEDICAL HEARING OFFICER"]
["MM","MEDICAL MANAGER"]
["MR","MEDICAL RECEIVING"]
["PA","PUBLIC AFFAIARS"]
["PH","PHONE ROOM"]
["PR","PROBLEM RESOLUTION"]
["PS","PROCESS SERVER"]
["QG","QUERY HELP DESK"]
["QH","QUERY HELP DESK"]
["RU","RECORDS UNIT"]
["SA","SCHOOL BUS & TRAFFIC SAFETY ADMINISTRATION"]
["SB","SCHOOL BUS AND TRAFFIC SAFETY EDUCATION"]
["SE","STATE BOARD OF ELECTIONS"]
["SI","NORTH CAROLINA STATE BUREAU OF INVESTIGATION"]
["SM","CUSTOMER MERGE PERSONNEL (SUPERVISORY STAFF)"]
["SS","SPECIAL SERVICES"]
["SX","SENIOR EXAMINER"]
["TD","TRANSIT DRIVER"]
["TM","TEMPORARY LICENSE"]
["TP","THIRD PARTY"]
["UL","SPECIAL LICENSE"]
["VR","VOTER BACK OFFICE"]
["VU","VOICE RESPONSE"]
["XD","TRANSPORTATION DIRECTOR"]
["XX","NO CURRENT AUTHORITY"]